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Visitor

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1 Message

Fri, Apr 9, 2021 2:51 AM

Error Code ENT-22013

I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?

Responses

Official Solution

Administrator

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4.3K Messages

1 m ago

All,

We sincerely apologize for the inconvenience that you have experienced when attempting to use your Xfinity Flex equipment. If you are receiving error ENT-22013: "That didn't go as planned…Sorry about that! A refresh might fix it. Try Again or Go Back", we ask that you please start by resetting your Xfinity Flex equipment. To do this, simply unplug the power cord from the outlet and wait 5 minutes. After which time, you can plug your equipment back in and should notice the equipment restart and a resolution to this error. 

If you are still experiencing this issue after a device reset, we ask that you post your reply to this thread and one of our helpful Digital Care Specialists will respond shortly. 

Thank you in advance for your patience. We look forward to hearing from you that this is resolved. 

Official Employee

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208 Messages

4 m ago

Hello, @user_df9dc1! I would love to look into what's causing this error message with you further. I know how frustrating it can be to have an error pop up when you're trying to search for or watch a show. Let's take a look into what may be causing the software to not register correctly. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

(edited)

Visitor

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3 Messages

2 m ago

I’m having the same issue

Visitor

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1 Message

2 m ago

I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?

Visitor

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1 Message

2 m ago

What is the fix for this? I’m having the same issue! 

Visitor

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3 Messages

2 m ago

I'm also having the same issue. Getting this error endless. The only time I managed to use the home screen was when I setup the flex box. After that, it never worked again and I keep getting this error.

Visitor

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1 Message

1 m ago

Having this issue for the first time..please help

Visitor

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1 Message

1 m ago

This issue just started for me.  Called Xfinity and they were unable to resolved the issue.  Rebooted the box...nothing, tried the voice command....nothing.  The Xfinity tech even tried to remotely reboot the box and now it's just stuck on the screen of "Something went wrong" with the error code and just "Go back" or "Try again", I can highlight each option but nothing happens when you try to click on either one.

Visitor

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1 Message

1 m ago

I’m having the same problem as well.  I was up late last night with the Xfinity rep.  She told me her system states it’s the remote and to replace the remote.  I explained that I have 3 boxes and all 3 have the the same problem. And she told me to replace the remotes and the boxes.  SMH.

Visitor

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1 Message

1 m ago

Having this same issue. Has anyone found out what to do? What has Comcast recommended? 

Visitor

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1 Message

1 m ago

HAVING THE Same problem, i try everything and nothing fixed..

Visitor

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1 Message

1 m ago

Same here, what is the fix?

Visitor

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1 Message

1 m ago

Must be an xfinity issue bc my box just did the same thing

Visitor

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1 Message

1 m ago

Just woke up to this issue as well

Visitor

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2 Messages

1 m ago

Adding to the list … same issue. Tried ALL the things. It must be Xfinity, not the users. 
I have a “ticket” now to advance the issue. It’s really annoying. 

(edited)

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