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Visitor

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3 Messages

Thu, Nov 25, 2021 5:01 PM

Unable to change channels on Xfinity Streaming Beta App by typing in channel number(Samsung TV)

Downloaded Xfinity Streaming Beta App on new Samsung Q60A UHD TV.  Most things work but I am unable to change TV channels by typing in a channel number on my Samsung remote control.  Also the voice function on the remote does not work(does work with all other apps).  I understand there are other ways to change channels within the beta app, but I would like to go directly from channel 802 to channel 301, without scrolling or searching for a channel name elsewhere in the app.   Is this functionality available?   If yes, will a different remote control work, eg universal remote?   Thank you!

Accepted Solution

Visitor

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3 Messages

6 m ago

Thank you, will contact you for a chat.   In the meantime, the best workaround I've found is to select channels at certain increments, like 12, 50, 100, 300, 400, 800, 1000 so they show up in the Recent list.  With Samsung Remote, I get 7 of them.   The when I  need to change from channel 12 to say 810, for example, I can select 800 from the Recents, then use the miniguide and only click up 10 times to get to channel 810.

Accepted Solution

Visitor

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3 Messages

5 m ago

I have since installed Roku and use it with the Xfinity streaming app.   The same issues exist.  It would be really helpful to use Voice control to change channels, or have a choice to type in a channel.  Thank you.

Official Employee

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225 Messages

6 m ago

Hello! I appreciate you taking the time to reach out to us! I'm sorry to hear that you are having issues with the Xfinity Streaming app, I understand it can be frustrated. I'm happy to look into this for you! Please send me a private message with your full name and full address.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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1 Message

8 d ago

I cant change channels using the remote.  When I hit guide it takes me out of Xfinity streaming and back to the Samsung free channels. I can only view on channel now. 

Official Employee

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19 Messages

Hi there! @user_5f6d6e Have you tried any of the accepted solutions above?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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