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Daily Periodic and Random Internet loss with a Motorola MT8733
Sorry for the novel here, but it gets old having to provide the history of what has been occurring every time I reach out to Xfinity support so I figured I would give the forum a try given the large number of customers experiencing the same/similar type of problems with Internet service. I have b
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Your Home Network
OK at the Xfinity store they told me we could get a modem and the modem could sign in to community Wi-Fi and therefore not need to subscribe to Xfinity Wi-Fi. Is this correct?
x1 connecting to community wifi without modem
My mom has community cable and wifi...she had a white xfinity box on the wall. I was told her x1 dvr could connect to community wifi without modem. But....not sure it can. I have been given many different answers by xfinity. For a week she was able to access apps then it wen
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@XfinityMary Mary, I see there is now a modem with Telephony that supports 1.2 GB internet speed ... when I bought the T25 3 weeks ago this was the fastest Telephony modem supported by Comcast. It has 2 1GB ports (TWO
WAN Aggregation / Link Aggregation (Arris T25 Modem/ASUS Router)
There was a previous question that was closed of course before it's time. I have an Arris T25 dual LAN Port modem. I have an ASUS GT-AC5300 the supports Link aggregation and Duel Wan. I have internet speed with Comcast at 1200 mbps ... I have all the hardware and service from Comcast to su
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The modem itself is pulling over one gigabit when you test it. Have gotten two modems as well and I have the brand new Xfinity modem and I still can’t seem to get that much data on any device
FW.IPv6 INPUT drop , 7345 Attempts,
Hi! I was just reaching out because I have been an Xfinity customer for four years now and I've never really had problems with my Internet. Recently, I started having problems with my Internet and it keeps showing firewall blocked, and then it shows dish next to it. 7345 attempts have been blocked.
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Yes I've checked all the cable connections etc. The wifi is standalone and not the problem. I borrowed another modem and things seem ok so far, so I think my modem was going bad.
Arris surfboard model=SB8200 modem keeps resetting.
Hello. My modem keeps losing connection. This usually lasts about 5 minutes before it comes back up. This has been happening ~3-10 times per day, mostly in the evening. The only recent message I ever see in the logs looks like: DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New P
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technical support
I just received an email from xfinity saying that I need to upgrade my modem for faster upload speeds. What is my current upload speed and will an upgrade in modem make any difference?
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Customer Service
Hi there, @user_518vzj I'm very sorry for the inconvenience you are experiencing with the modem. You can most definitely exchange the modem for another modem at your local Xfinity Retail Store. If you need further assistance, please don't hesitate to
get gateway replaced
If I move my gateway around it loses power. I thought the power cord was bad so I got a new power cord. That didn't fix it. So I concluded the power port on the gateway has a short in it because if I move it around and get the power cord just right it will come on. So I need to replace this gateway
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@ossodiseppia - Restarting your modem is good for the device's health and for your home WiFi performance. Doing this allows the device to update its software, if necessary, which can help optimize your connection and speed. Have you tried the new mod
No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0;
Also getting: SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx;CM-QOS=1.0;CM-VER=3.0; Started Unicast Maintenan
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Tech made on site visit to house. All wiring was ok. Multiple reboots and resets to modem failed to re-activate connection even though Xfinity on line support could still see modem MAC and s/n . Finally determined via phone call with Motorola tech su
Motorola 7550 activated but no internet/wifi
I setup & activated the mg7550 2 days ago via xfinity app and internet/WiFi worked. Note: app said it was only a modem - vs. a modem/router which is an approved xfinity equipment. Tech support could not explain this but system worked. Now, today I am not getting internet/WiFi and nothing was ch
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It appears this information is correct. While the Docsis 4.0 modem is not rolled out in every market, it is expected that our xB8 modem will be able to handle the speeds as well. Please let me know if you have additional questions.
X-class products
Good day I have some questions I chatted with a level 1 representative, and was provides some information about the x-class internet services. Which sound great and what I would be looking for.As my work requires me to from time to time upload large data files to our servers from home during overn
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Thanks Andrew. So I was told they don't have access to my modem because it's not thier modem. So you do agree that I don't have to get Comcast's modem which is Docsis3.1 just to achieve thier committed 600Mbps speed?
Achieving 600Mbps download speed with Arris SB6190 model
Hi, I purchased the 600Mbps plan and per Xfinity recommendation on compatible equipments, bought my own SB6190 cable modem. When I tested my speed it's at 230Mbps only with my computer connected directly to the wired modem output. I called Arris ane they told me that my upstream channels need to in
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Update: I reset the modem (software reset through the app) and that didn't change anything. Then I powered the modem down and restarted it. Again, no change. It still thinks it's in the Midwest.
Wrong time zone after area network upgrade
Over the past two days, our neighborhood (Erika Drive, Hopkinton MA) HAS had sporadic internet outages while Xfinity made upgrades to the network (for which we got plenty of advance notice!). Following the completion of the service, the time on many of our internet-connected devices were off by an h
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Not Showing in App Theory
I believe this is because on your account it is still activated with the old modem when you swap it for a new one at an xfinity store until that old modem you had goes into backlog or whatever they due to reset that old modem you had. At witch your account should then update in the xfinity app with
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Xfinity App
user_vb17ss Thank you so much for your post for help with your phone not allowing you to answer calls. Since your phone services are run through your modem a lot of issues are resolved with a modem reset. Have you by chance reset your modem already?
My telephone is not ringing
The phone is only taking messages. Not ringing, but shows up quickly on the TV sci, and doesn't allow me to answer it.
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The reason the modem is linked to an account is because the person did not return the modem to Xfinity. The computer can tract the modems mow. It looks like to purchased a stolen Xfinity modem.
Can’t activate new modem because it’s linked to someone’s account?
I’ve spent far too much time today trying to find a solution - I purchased a modem/router on Amazon and I can’t activate it “because it’s linked to an account.” Chat keeps telling me to call, when I call it tells me to text or chat in app, who then tell me to call!! Is there any way to activate this
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Gee, this seems to be a standard problem. I pay for 400 mbps and get 90 whether it is hardwired or WiFi. Tech came out and ran a new wire from the pole saying the old one was bad, but no improvement. Calls to tech just lead to rebooting and resetting
xfinity speed is slow
Just had xfinity internet today with 1 GB speed but the performance is worse than 400MB I had with FIOS. How do I know I am getting the speed I paid for ?
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Thank you for reaching out to Xfinity Forums for assistance regarding the Xfi app. Advanced Security cannot be enabled on Gateways in Bridge Mode. Can you confirm your modem is not in Bridge mode? Can you confirm you are also renting a modem and not
Cannot enable Advanced Security
My first post although I have been a Comcast customer for 16 years. I have been using the xFi modem without issues until 5 days ago when I cannot enable Advanced Security. Whether I use the app or via the Xfinity website makes no difference. I have this message that said 'Hang on while we
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I did this, like I stated they reset my modem to get it replaced to another modem when I said I don’t have another modem they then had to put my orginal Xfi box back on my account and went and call your service and did the same. Is there a way I can
Wi-Fi extender setup
Hello, I am trying to set up my WiFi extender. I purchased a device that was suggest and I am having the worst experience trying to get it set up. I have called 4 times and I am unable to get an understanding of what needs to be done. Is there an english speaking understanding English dialect,person
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@chris_guay wrote:Has anyone had faster speeds if they just buy there own modem ? There's a charge if you use your own modem in my area for either unlimited or 1000Mbps service. I forget which.
Gigabit service running at 600Mbps... Multiple calls (details)
3/13/19 - TL;DR - This morning at 600. I used the xFi App to issue a restart to my modem and I'm back at 950. Hope Tier 3 folks can find out why my connection package is being set to a lower speed. Curious how long this will stay at 950 as well. 3/12/20 - TL;DR - xfinity was autoprovisioning my mo
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Hey, user_34hmt7! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with getting your modem fully activated. Looking at the modem it looks to have a certain bootfile that is causing the issue. so you can do t
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1 year ago
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Xfinity gateway setup
Can’t pass “finalizing Setup” step without an error occurring. After speaking to an agent they reccomended “swapping” the gateway for another. How would I do that?
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