My telephone is not ringing

user_vb17ss Thank you so much for your post for help with your phone not allowing you to answer calls. Since your phone services are run through your modem a lot of issues are resolved with a modem reset. Have you by chance reset your modem already? Also, the Xfinity app has great options to help troubleshoot your home phone service if you haven't checked it out would be in the services tab as well as the voice options.