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user_3a0347
20th Anniversary celebration
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29 Messages

Sunday, November 12th, 2023 12:22 PM

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X-class products

Good day

I have some questions I chatted with a level 1 representative, and was provides some information about the x-class internet services. Which sound great and what I would be looking for.As my work requires me to from time to time upload large data files to our servers from home during overnight maintenances. But there some confusion on it. The agent said it was here in my area but I went to the site to check out the tiers and could find out if was truly ready in my area can someone clear this matter up for me. I was provide this link below. If it's not how would I be come a tester =) I would be happy to beta test new services if it's possible.

https://www.xfinity.com/learn/internet-service/xclass#BuildYourPlan

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Updated 

1 year ago

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EG

Expert

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110.5K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2.1K Messages

2 years ago

@user_3a0347 Hello! Thank you for reaching out to us here on our Community Forum. We can definitely check and see if this is something available in your area. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_75cd0f

Visitor

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11 Messages

1 year ago

My question is will the xb8 gateway be compatible with Xfinity x-class Internet symmetrical 2000mbps service ?

3

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XfinityLinda

Official Employee

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1.8K Messages

@user_3a0347 An XB8 will work with a Xfinity Advanced Modem (XD4) to provide the speeds for xclass X-500 tier and above. This would be a professional install only.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

user_noname

Contributor

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168 Messages

@user_75cd0f​ and @user_3a0347 -

Based on this article - Comcast rolls DOCSIS 4.0 written by Jeff Baumgartner ,
the X-Class Internet service will be setup a little bit differently -


" ... For X-Class Internet's in-home setup, Comcast is initially pairing a standalone, production-ready DOCSIS 4.0 modem based on Broadcom silicon with a Wi-Fi 6E access point/router. Future DOCSIS 4.0 products are expected to include gateways with built-in Wi-Fi connectivity. X-Class Internet customers receive a "professional setup" for speed tiers over 500 Mbit/s. "


Additionally - if you are reading the fine print from Xfinity, about the X-Class service:
"Xfinity-provided equipment for X-500 and above tiers is currently not compatible with Storm Ready WiFi" ,
that sounds like the XB8 Gateway device would not be used for X-500 and above tiers, and might be used for X-300 tier...

(edited)

1 year ago

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XfinityTy

Official Employee

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376 Messages

It appears this information is correct. While the Docsis 4.0 modem is not rolled out in every market, it is expected that our xB8 modem will be able to handle the speeds as well. Please let me know if you have additional questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_75cd0f

Visitor

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11 Messages

1 year ago

What is the Xfinity Advanced Modem (XD4) 

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XfinityMichaelC

Administrator

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4.3K Messages

Great question, @user_75cd0f! The XD4 is a DOCSIS 4.0 modem we are currently testing out and looking to certify with the X-Class internet and don't have much info on at this time. But what I do see is that the XB8 will be able to handle the X-Class internet when it is available.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

user_75cd0f

Visitor

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11 Messages

Will the xb8 be able to support the symmetrical x-class 2000mbps tier?

1 year ago

0

XfinityBenjaminM

Official Employee

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2.1K Messages

u/user_75cd0f Based on what we're seeing the XB8 modem will be involved in the home network but a Pro Install would be required, and an Advanced Modem will be needed. When this becomes available we'll know what would need to be added and as we mentioned, a Pro Install would be required, so the technician would get everything set up (when it's available).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3a0347

Visitor

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29 Messages

1 year ago

I am kinda wondering myself and what it looks like 

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user_3a0347

Visitor

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29 Messages

1 year ago

So what if you have the xb8 already and want to Symmetrical 1 gigabit service 

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XfinityChristy

Official Employee

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2K Messages

@user_3a0347 Thank you for reaching out via our Xfinity Forums. As someone who works from home, I understand the need for a reliable and fast internet connection. I would be happy to review the current options with you in your area. To get started, please send our team a direct message with your full name and full address.

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_75cd0f

Visitor

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11 Messages

1 year ago

Are there any images of the Xfinity Advanced Modem (XD4)

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XfinityJamesC

Official Employee

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2.1K Messages

That's a great question, @user_75cd0f! There is an image on our website at https://www.xfinity.com/learn/internet-service/xclass, but that one actually looks like our XB8. The XD4 may have a similar form factor, but I haven't seen any confirmed images of it yet. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_noname

Contributor

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168 Messages

@user_75cd0f​ -

if you take a look at this published by Comcast Video, you will see what Cable Modems Xfinity is using in their lab for the DOCSIS 4.0 (X-Class) service.

1 year ago

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XfinityTy

Official Employee

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376 Messages

Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_75cd0f

Visitor

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11 Messages

So the XD4 basically looks exactly like the xb8?

1 year ago

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