Can’t activate new modem because it’s linked to someone’s account?

Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.

The reason the modem is linked to an account is because the person did not return the modem to Xfinity.

The computer can tract the modems mow. It looks like to purchased a stolen Xfinity modem.

Hi there @user_3191f9! Thank you so much for reaching out to us here via our Forums chat. I am sorry to hear that you are having a hard time getting your new modem added to your account. I can definitely take a look into this for you. Can you please send a DM so we can help? 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@user_3191f9 

And please answer that question here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

It is a refurbished item purchased on Amazon, a Netgear 6900.

Perhaps the employee that replied may be able to assist you. Maybe not. They may tell you to return it for a brand new one. Did you send them that direct message that they requested ?

In future, to be safe, buy only brand new modems in their original packaging from reputable retailers. Good luck with it !

And never buy electronics, especially modems, from eBay!