Visitor
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1 Message
get gateway replaced
If I move my gateway around it loses power. I thought the power cord was bad so I got a new power cord. That didn't fix it. So I concluded the power port on the gateway has a short in it because if I move it around and get the power cord just right it will come on. So I need to replace this gateway with a new one. How do I get a new gateway?
EG
Expert
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110K Messages
7 hours ago
Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one.
https://www.xfinity.com/support/articles/returning-your-equipment
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