Visitor
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3 Messages
xfinity speed is slow
Just had xfinity internet today with 1 GB speed but the performance is worse than 400MB I had with FIOS. How do I know I am getting the speed I paid for ?
Visitor
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3 Messages
Just had xfinity internet today with 1 GB speed but the performance is worse than 400MB I had with FIOS. How do I know I am getting the speed I paid for ?
CCAmir
Gold Problem Solver
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7.2K Messages
2 years ago
Hello user_9707bd, you're in the right place for assistance with your internet speeds. It's always a good suggestion to try rebooting the modem first, please unplug the equipment for 20-30 seconds and then reconnect it. Also if you can please provide your speed results here.
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EG
Expert
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110K Messages
2 years ago
@user_9707bd
Is that with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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EG
Expert
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110K Messages
2 years ago
@user_9707bd
Quite welcome ! Have you tried the test ?
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user_3485da
Visitor
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2 Messages
2 years ago
Haha it took forever just to load this page!
switched from tmobil , sorry I did!
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howie14w
Contributor
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16 Messages
2 years ago
Gee, this seems to be a standard problem. I pay for 400 mbps and get 90 whether it is hardwired or WiFi. Tech came out and ran a new wire from the pole saying the old one was bad, but no improvement. Calls to tech just lead to rebooting and resetting the modem over and over again. My modem is new, but I even tried my old modem and got the same speed. It isn’t my modem.
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user_9707bd
Visitor
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3 Messages
2 years ago
Yeah, funny that the modem is also provided by Xfinity. I also have billing issues, despite conversations on recorded phone lines/chats the actual bill is not consistent with the promise. I wish telco was regulated and someone was answerable to these inconsistencies, the outsourced chat agents are just playing sales games
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