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user_xsp861
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6 Messages

Sunday, June 16th, 2024 5:22 PM

FW.IPv6 INPUT drop , 7345 Attempts,

Hi! I was just reaching out because I have been an Xfinity customer for four years now and I've never really had problems with my Internet. Recently, I started having problems with my Internet and it keeps showing firewall blocked, and then it shows dish next to it. 7345 attempts have been blocked. There are also a few other firewall blocks and my Internet has been spotty. I am having a technician stop out Wednesday. Having the Internet connection drop has been annoying, but that's not my biggest concern. I am very adamant on my security because I work from home at my office and used advance security as well. I just want to know that this is not a security threat. Any insight would be greatly appreciated!

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16 days ago

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XfinityEva

Official Employee

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1.3K Messages

5 months ago

 

user_xsp861 Thank you for taking the time to contact us. Are you still experiencing these issues? Have you recently changed or updated your firewall settings? 
 
Here is a super helpful link for your firewall and setting up the level of security you feel most comfortable with: https://www.xfinity.com/support/articles/advanced-xfinity-wireless-gateway-features
 
Please let me kknow if this helps. 

 

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user_xsp861

6 Messages

Yes, I am still experiencing these issues. I have a technician coming out tomorrow. I have not done anything to the firewall settings.

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5 months ago

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user_xsp861

6 Messages

@XfinityEva​ also, I just followed the link and I have already done all this. I have gone to the security of the modem through the web browser and look at the security levels. It is set to low.

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5 months ago

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XfinityTony

Official Employee

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1K Messages

@user_xsp861 Thank you for the update. Since you already have a technician, let's hold off on any further troubleshooting until that is completed. 

In the meantime https://internetsecurity.xfinity.com/help/report-abuse has instructions on how to report firewall attacks as well as several other security risks.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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XfinityBenny

Official Employee

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642 Messages

@user_xsp861 Good afternoon. How was the visit? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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user_xsp861

6 Messages

the tech said this was the first time he had seen this issue and was not sure how to address it. 

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5 months ago

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EG

Expert

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107.1K Messages

5 months ago

@user_xsp861 

It's not a security issue. It's just random ever-present background internet noise. Port scanning by bad actors happens all the time. Those messages indicate that the firewall is doing its job, blocking / dropping the attempts. There's nothing to "address" or "resolve".

(edited)

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user_xsp861

6 Messages

I appreciate the response! So does that mean someone is trying to access the Wi-Fi? I am just not sure if this is what is slowing my Internet down. The tech even came out and was surprised. I have one gigabit Speed now and even if you’re standing near the modem and you run a speed test on your phone, it’s only pulling 100 MBPS. When I run a speed test on my computer, which is only in the other room and my entire entire house is only 1300 ft.². It pulls a max of 80 MBPS but several months ago, it used to pull around 300 MBPS

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5 months ago

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user_xsp861

6 Messages

The modem itself is pulling over one gigabit when you test it. Have gotten two modems as well and I have the brand new Xfinity modem and I still can’t seem to get that much data on any device 

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5 months ago

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XfinityBenny

Official Employee

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642 Messages

@user_xsp861 That is good to read, and I'm glad thorough checks have been made to ensure the service is good to the modem or home. I know expecting the full speed to all devices is expected, but sometimes that may not happen. My iPhone 13 doesn't get nearly the speeds I subscribe to, but it never has trouble as I do get the full speed from my service to handle the connections. Are you having any issues or connectivity concerns with your apps or programs online, through any devices in the home? For your network, you can reset the password to make sure you only have access to it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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EG

Expert

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107.1K Messages

@user_xsp861​ wrote;

I appreciate the response!

You're welcome !

So does that mean someone is trying to access the Wi-Fi? I am just not sure if this is what is slowing my Internet down. 

No. The probes are coming from the WAN / internet. Be advised that DOS attacks from the internet could indeed slow down your overall connection.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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5 months ago

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user_c3a82d

Visitor

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1 Message

3 months ago

How was this resolved?

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user_vc088b

1 Message

hello -

was this resolved?

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2 months ago

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xxDREAMERxx

New Poster

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4 Messages

16 days ago

Was this resolved?  I can only imagine how many others are experiencing this and not reporting it since its intermittent but hard down when it is down.

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