3 Messages
Wi-Fi extender setup
Hello, I am trying to set up my WiFi extender. I purchased a device that was suggest and I am having the worst experience trying to get it set up. I have called 4 times and I am unable to get an understanding of what needs to be done. Is there an english speaking understanding English dialect,person that I can speak to that is located in the US . Like your local branch that can call me? Please! I have requested call back but I keep speaking to individuals that are troubleshooting the wrong items and not setting up the item.
XfinityJorge
Official Employee
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1.7K Messages
10 months ago
Greetings @user_dk1puc thanks for using our Forums to contact our Xfinity Support Team. We understand you are having issues getting your equipment set up. You came to the right place for assistance, and we are here to work together to solve this. Can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_dk1puc
3 Messages
10 months ago
I did this, like I stated they reset my modem to get it replaced to another modem when I said I don’t have another modem they then had to put my orginal Xfi box back on my account and went and call your service and did the same. Is there a way I can be reached by a U.S office representative? Or all your customer service outsourced to another country?
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