Visitor
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1 Message
get gateway replaced
If I move my gateway around it loses power. I thought the power cord was bad so I got a new power cord. That didn't fix it. So I concluded the power port on the gateway has a short in it because if I move it around and get the power cord just right it will come on. So I need to replace this gateway with a new one. How do I get a new gateway?
EG
Expert
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110.2K Messages
11 days ago
Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one.
https://www.xfinity.com/support/articles/returning-your-equipment
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XfinityRichard
Official Employee
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1.8K Messages
9 days ago
Hi there, @user_518vzj I'm very sorry for the inconvenience you are experiencing with the modem. You can most definitely exchange the modem for another modem at your local Xfinity Retail Store. If you need further assistance, please don't hesitate to reach back out.-Richard
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