@Buzz53​ 

I am updating this post weekly with the latest free offering throughout the year. You can easily tell it has been updated as it will have the current week's offering and the title will reflect the week we are currently in. We provided the link to our Discovery Hub as that is another place to get that information. You can go to xfinity.com/hub > Free TV & Movies > Free this Week tile to find the current "Free this Week" upcoming programming. 

Please let us know if you have any other questions related to this.

Sorry, xfinityjesse, but I'm with @Buzz53 above and @BruceW below. Today is April 23, and NONE of those other links you provided, either in the posts above nor in your post or posts below, are up to date with either the info for the week ending today, nor the week starting tomorrow. The only place I found that info is here on this forum thread with useless links - and while I appreciate that you have provided the info, the overall impression is that Xfinity is incompetent and unprofessional.

@BruceW​ 

As mentioned, if on the Discover Hub website (found here: https://www.xfinity.com/hub/) you will find the Free TV & Movies tab where you can find all the "Free TV" announcements. The "Free this Week" post for this week can be found here: https://www.xfinity.com/hub/free-tv-movies/way-better-way-to-watch (see image below)

Please let us know if you have any other questions or need additional assistance finding content on the Discovery Hub. 

Wrong! I've tried all of your links. Right now it is 3pm PDT on April 23, 2023 and here is a copy/paste of the free program text info when you click the tab that you circled on the hub page (formatting doesnt translate, you can handle that) :

... available to you.   From April 3 to April 9, we're featuring titles from Up, Faith, and Family.      Hudson & Rex S3     Jesus Calling S1     Plus One at An Amish Wedding     Infamously in Love     Victor  Wondering what to expect next week? From April 10 to April 16, we're featuring content from Curiosity Stream.      Secrets of the Universe     Planet Insect     Engineering the Future     Ancient Engineering     Rescued Chimpanzees of the Congo with Jane Goodall     Ancient Earth: Dinosaurs of the Frozen Continent     Titans: The Rise of Hollywood   Disclaimer: Restrictions apply. Not all programming available in all...

Using Firefox for Android on a Oneplus Nord n10 5g

Perhaps the page is not refreshing properly in all browsers? You tell me.

@BruceW​ Thank you for this. Trying to find the week's free options went from byzantine to impossible and it's hard to understand why they can't just be updated on one consistent page.

@BruceW​ , on the hub page I'm not seeing the current info, only the April 3-9 and 10-16. Which is why I wondered if it's a browser thing, but I just copied the link from @XfinityJessie to Edge and Chrome and it's still the same old outdated info that ended a week ago. Maybe I'll check my PC later but that's not convenient.

I think Xfinity just wants us to use the box and have to turn on the TV, but that's also not convenient when all I want is to check on content in the coming week because I happened to read about something not on my services that I might want to watch if possible. Whatever!

@JanAugCPA 

We apologize you have experienced issues with outdated content on our Discovery Hub website. I will try passing along feedback to that team in hopes it stays up-to-date. For this week, please check out the article posted here: https://www.xfinity.com/hub/free-tv-movies/free-tv-week, for this week's Free This Week information. 

Additionally, you can get the latest information about Free This Week here on this thread. We are updating the weekly information every Monday morning. You can also just say “Free this Week” into your Xfinity Voice Remote for all free content. 

Please let us know if you have any other comments or questions. 

Hello @karins4 and thanks for your post. Typically, when something like this happens it is due to the network not allowing all the seasons or episodes to be viewed. Since we are the service provider and not the network we have no control over what is being offered to view. 

@XfinityPeterH​ What about the available section?  They aren't listed there either, even when I view all of Walter Presents shows from On Demand.  I would have thought if it was just that they aren't part of the free week the episode would be listed as viewable with a subscription? 

Not necessarily the case. It is entirely up to the network what they release to us for our customers. 

@XfinityVictor​ Is there any way you can help find out from them about the episodes?  I have been trying to contact them but not getting any response.  Not sure I want to subscribe if the episodes are all messed up.

Thanks.

We would be unable to contact them regarding the available episodes. However, I would recommend restarting your cable box if you haven't in a while as issues with available episodes being unavailable are often resolved through updates. The restart on the cable box will ensure that the box is most up-to-date. 

Thank you for reaching out @user_5de60e. I am sorry to hear that the movie has not shown up on your page. When you state this do you mean the rewards page or on your TV screen?  

The movies do not show up on the rewards page, so there is no way to redeem the offer.

Are you seeing other rewards? 

Yes I can see other rewards

Rewards available vary based on customer’s rewards tier, and are subject to eligibility requirements and availability. Have you checked to make sure the reward was not already redeemed and in your customer purchases folder?

Hi there! Thanks for taking the time to reach out to us. Our team will be happy to assist you with your concern. Not all content is available on our stream app and must be watched in home. When you're connected to your in-home Xfinity network, you can stream your full channel lineup and Xfinity On Demand library to your computer. If you're not connected to your in-home Xfinity network, you can still watch a large selection of your channel lineup and On Demand by selecting the Available Out of Home filter (TV GO icon). Xfinity TV Go streams represent up to 200+ channels, and are available for networks where Comcast and the programmer have an agreement which includes TV Go rights.

We were able to access MAX last night, but today are also being taken to the QR page and instructed to sign up for a subscription.

There was a great deal of nonsense getting free premium Peacock to work a few weeks ago (don’t bother with customer service; they had me reboot my cable box to factory setting, and still no Peacock).

Correction: meant hard reset to factory settings.

(I still don’t know why I was told to do that.)

I have experienced the same. Was able to access on Monday night. Got half way through House of the Dragon without getting kicked over to HBO Max. Since yesterday (Tues, today is Weds), it kicks me over and only has options to start a subscription.

Spoke to (4) Xfinity reps. It seemed like they just searched this forum for an answer and tried finding a technicality of why it doesn't work than actually finding a solution. Their explanations didn't bode much confidence in what they were doing. For example, "not all content is available." Okay, if not all avaliable, then how come I can't access the same content I was able to watch the day before for free?

One of the reps looked up the ticket numbers that were opened and they were closed even though there was no solution or at least explanation. A simple, "it's not working properly" is easier to digest and much more understandable than the answers I was given.

Whether it gets resolved or not, the timing is unfortunate, as I assume, most of us have vacation this week and by the time it may be fixed, the trial period would have ended or not on a holiday break.

I've experienced this on past Free This Week specials. Didn't care too much about it not working properly. Only really care now because House of Dragons and the cliffhangers. Can't leave that hanging half way through the season, else I wouldn't have started!

- The final answer that I was given and will likely arm future technicians with another technical excuse was that it's an HBO problem and I would need to contact them. In other words, Xfinity is pointing the finger and as to no surprise, HBO says its an Xfinity problem. Nothing gets explained or resolved.

- Another answer was the "promotion is subject to change." Theres no getting around that technicality, however, it doesn't make sense they'd have a promotion last less than a day.

- As I reflect on venting my frustrations, I didn't go into troubleshooting with Xfinity that bothered. Was thinking it was a "user error" or its just not working properly. We debunked it wasn't a "user error" and I would have accepted it just wasn't working properly or even an "we dont really know why its not working." My frustrations grew as they seemed to carry it on and send me to other reps and give wrong answers over and over. Interpersonal skills seemed to be missing and could have been less frustrating if they just spoke to me as if I was a friend or family. It's okay if you don't know the answer, it's above your pay grade, and there's nothing we can do at this time. That answer is reasonable and I wouldn't have been inflated with false hope going from technician to technician. Could have ended the conversation a few hours earlier and a more happier customer.

Thanks for reaching out, user_c3gsnv! I'm so sorry you've been having issues with Free this Week and that we've made you feel this way. What shows are you trying to watch when you get that subscribe error? 

@XfinityAntoine​ I tried multiple shows that show up in the "Free this Week" window in Flex. None of them worked. Then House of the Dragon briefly worked. Then nothing. Never have this problem with any other "free" week. Just when Max is being offered. And, leading up to this week, the preview said the Max channel would be free. But, it is only select series. A far cry from the entire channel.

I have the same problem.  Can't access this week's "free" MAX

Same. I wonder if they did it without getting HBO approval

Yep the MAx free for a week is a scam.Only old shows, nothing new. Have to pay to watch anything new. Just more Xfinity scamming. 

same exprience when trying to watch House of Dragon.  Was able to watch Season 1 & 2 and part of 3 on Monday 11/20/23 with no issues. On Tuesday, 11/21/23 wras unable to watch and went to MAXj QR page for a code?? Very confusing.

Yes - was able to watch several episodes of Dragon the previous evening, but yesterday all free ‘watch’ options went directly to MAX and then the subscribe/sign in with provider/log in page and QR procedure, which just loops back around again.

The episodes are showing as free both when the series is selected and under watch options, so I have no idea with whom the disconnect starts.

GOT is free, and without the nonsense. So far.

I see I’m not the only one. 

Hey @SeaRN, thanks for reaching out to Xfinity Support on our forums. When you signed in, was the "Connect your provider" option selected?

@XfinityNicolas​ no. There’s no such option for the stream app. One merely logs in. Your chat reps have chosen to lie and tell me the email you sent doesn’t say what it does, and they also said non-cable subscribers can’t use stream even after I sent them the xfinity page that states otherwise. This was sent to the FCC and someone tried calling today after the FCC contacted you all.  I’ve had reps transfer me to inappropriate departments and never respond in chat after an hour or more, send me equipment without my consent, and bill for that equipment without my consent. You all seem to have a lot of problems with honesty so kindly don’t try to make this about a step I didn’t take. 

@user_hetazi​ check you bill to make sure you didn’t get something added you didn’t ask for. Did you contact anyone about this issue?

Hello @SeaRN we are sorry for your previous experiances and we are happy to work with you to make this right. Please send us a DM with your full name and servie address so we can get started. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

@Here4Help​ 

Thank you for your question. Yes, we anticipate, like last year, that the Free This Week event will provide new and exciting free content to all Xfinity customers throughout 2024. If this changes, we will be sure to let everyone know on this thread. 

Please let us know if you have any other questions.