Free This Week except House of Dragon

It seems this was an issue last year (2022) also. I was able to watch 1 and 1/2 episodes of House of Dragon on my Xfinity  set top box 11/20/23. After that it sent me to the MAX subscription page. I was able to stream all of the other 9 programs without issue. I spent 4 days and 6+ hours on the phone with outsourced Customer Service. They reset/restarted everything multiple times. They even had me call MAX. They explained they cannot help because I don't have a subscription.. When I finally spoke to a US based "tech", he explained that I would just have to order MAX to watch the show. It seems this is the intent. They let you watch a couple episodes then make you subscribe to watch the rest. The Free This Week ad says the first season is free. It is not. The outsourced Customer Service is incompetent. Every time I asked to speak to Customer Loyalty 

my call was conveniently dropped. Might be time to cut the cord...