Visitor
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10 Messages
Summer of movies rewards
Why is your summer of movies rewards program not working? I check it every day and not once has the advertised movie shown up on the page. What’s the point of a reward that you can’t actually access?
Visitor
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10 Messages
Why is your summer of movies rewards program not working? I check it every day and not once has the advertised movie shown up on the page. What’s the point of a reward that you can’t actually access?
XfinityDena
Official Employee
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2.4K Messages
1 year ago
Thank you for reaching out @user_5de60e. I am sorry to hear that the movie has not shown up on your page. When you state this do you mean the rewards page or on your TV screen?
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user_5de60e
Visitor
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10 Messages
1 year ago
The movies do not show up on the rewards page, so there is no way to redeem the offer.
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XfinityDena
Official Employee
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2.4K Messages
1 year ago
Are you seeing other rewards?
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user_5de60e
Visitor
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10 Messages
1 year ago
Yes I can see other rewards
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user_5de60e
Visitor
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10 Messages
1 year ago
Is anyone resolving this problem or am I wasting my time here?
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fritzy14
New Poster
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4 Messages
1 year ago
I have had the same problem for 3 weeks I have missed mission impossible, Sonic and mean girls. I have a help ticket in that I was told would only take 24 hours for someone to resolve it and call me back. It’s been well over a weeksand nothing. The ticket number is [Edit: Personal Information]. There is no link to redeem a summer of movies reward on my xfinity rewards page. Would be nice if it worked and also what would be nice is if xfinity gave links to redeem all the past movie rewards because the site has not worked for the past 3 weeks. It would only be fair.
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user_677428
4 Messages
1 year ago
Pretty sad that Xfinity does not value its loyal customers who pay their Xfinity bill on time and have an account in good standing. Xfinity would rather deny its customers the appropriate credits in order to redeem all of the Summer of Movies rewards each of us has reported and missed. Xfinity can do this, they just choose not to.
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user_bc83a1
2 Messages
1 year ago
I’m having the same issues. I was able to get the first 2 movies (Mission Impossible and Sonic) but after that, none of the free movies showed up on my rewards page. I figured I’d look through the forums and see if it was just me. Apparently not. Did anyone here get the issue fixed?
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Elyse2
Visitor
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2 Messages
10 months ago
I have redeemed movies for months but not one of them show up! Very frustrating!
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