12 Messages
"Free this Week" on Flex
The so called free this week on Flex is not working. It is supposed to be a free week of Max (at least that is what was advertised). Now that it is here, it is actually the first season of 10 different shows. That's it. No free week of Max.
But, to make matters worse, when I click on anything it takes me to the subscribe screen for Max. That's right, nothing is free. I must subscribe. I'm guessing that if I sign up I will get one week free and then I'll start being charged. Not free at all. Just bait and switch.
Furthermore, I spent an hour already on chat with a supposed live person who had no idea what "Free this week" is and insisted that I had to add Max to my plan to see anything.
Terrible all the way around Xfinity.
sanderson_g
Frequent Visitor
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13 Messages
9 months ago
We were able to access MAX last night, but today are also being taken to the QR page and instructed to sign up for a subscription.
There was a great deal of nonsense getting free premium Peacock to work a few weeks ago (don’t bother with customer service; they had me reboot my cable box to factory setting, and still no Peacock).
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user_4moiqr
4 Messages
9 months ago
I have experienced the same. Was able to access on Monday night. Got half way through House of the Dragon without getting kicked over to HBO Max. Since yesterday (Tues, today is Weds), it kicks me over and only has options to start a subscription.
Spoke to (4) Xfinity reps. It seemed like they just searched this forum for an answer and tried finding a technicality of why it doesn't work than actually finding a solution. Their explanations didn't bode much confidence in what they were doing. For example, "not all content is available." Okay, if not all avaliable, then how come I can't access the same content I was able to watch the day before for free?
One of the reps looked up the ticket numbers that were opened and they were closed even though there was no solution or at least explanation. A simple, "it's not working properly" is easier to digest and much more understandable than the answers I was given.
Whether it gets resolved or not, the timing is unfortunate, as I assume, most of us have vacation this week and by the time it may be fixed, the trial period would have ended or not on a holiday break.
I've experienced this on past Free This Week specials. Didn't care too much about it not working properly. Only really care now because House of Dragons and the cliffhangers. Can't leave that hanging half way through the season, else I wouldn't have started!
- The final answer that I was given and will likely arm future technicians with another technical excuse was that it's an HBO problem and I would need to contact them. In other words, Xfinity is pointing the finger and as to no surprise, HBO says its an Xfinity problem. Nothing gets explained or resolved.
- Another answer was the "promotion is subject to change." Theres no getting around that technicality, however, it doesn't make sense they'd have a promotion last less than a day.
- As I reflect on venting my frustrations, I didn't go into troubleshooting with Xfinity that bothered. Was thinking it was a "user error" or its just not working properly. We debunked it wasn't a "user error" and I would have accepted it just wasn't working properly or even an "we dont really know why its not working." My frustrations grew as they seemed to carry it on and send me to other reps and give wrong answers over and over. Interpersonal skills seemed to be missing and could have been less frustrating if they just spoke to me as if I was a friend or family. It's okay if you don't know the answer, it's above your pay grade, and there's nothing we can do at this time. That answer is reasonable and I wouldn't have been inflated with false hope going from technician to technician. Could have ended the conversation a few hours earlier and a more happier customer.
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XfinityAntoine
Official Employee
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1.3K Messages
9 months ago
Thanks for reaching out, user_c3gsnv! I'm so sorry you've been having issues with Free this Week and that we've made you feel this way. What shows are you trying to watch when you get that subscribe error?
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XfinityAntoine
Official Employee
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1.3K Messages
9 months ago
Gotcha! I asked because not all HBO Max shows are available in the Free week. Only the following shows are;
Game of Thrones
The Wire
Curb Your Enthusiasm
And Just Like that
House of the Dragon
The Last of Us
The Gilded Age
The White Lotus
Winning Time
Succession
as shown here https://www.xfinity.com/hub/free-tv-movies/free-tv-week in this list. You said briefly worked. Did it cut out or stop playing mid-episode?
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user_p04zwa
2 Messages
9 months ago
Same problem here. Got through six episodes of “The Last of Us” and tried to watch episode 7 today through Flex/free this week and it said I had to buy the episodes. Worked fine last night. If the offer expired, why is it still available on Flex?
Also, the only way that I got the free episodes was by using Xfinity Stream. Otherwise when I clicked on the Free this Week on the Flex Home Screen, it opened the HBO Max app, QR code, etc where nothing was free.
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