Can't find what you're looking for?
Search Results (105.8K)
Hi there--thank you for reaching out to us on the forums. Which remote control are you attempting to order?
I have on three different occasions tried to order a special remote control unit and all attempts have failed through the chat with a representative o
Oh, no @JN253 that's definitely strange as it should be there! May I ask, what troubleshooting steps you have taken thus far? Did you recently swap modems? Are you otherwise able to connect to your internet without any issue?
Xfinity hotspot authentication error occurred
Hello sometimes whenever I have company over they prefer to use their accounts to connect to the Wi-Fi through the xfinity hotspot from my dual-band W
Perfect! You no longer need to select my name. That was the big change we just rolled out, about an hour ago. Now, you just need to select "Xfinity Support", and it will come directly to me. Please let me know if you have that option. Note: This co
Perfect! You no longer need to select my name. That was the big change we just rolled out, about an hour ago. Now, you just need to select "Xfinity Support", and it will come directly to me. Please let me know if you have that option. Note: This re
@beldin. Do you see on the right hand corner of the screen a chat icon? It would be the top right hand corner, you should be able to message us that way as well. The only way we can check on if you qualify is to get your information in a private mess
Gigabit PRO Availability
Calling sales is useless, how do I get ahold of someone for a quote / availability check for Gigabit Pro (2Gbps symmetrical).
@Wenyo <EDIT: Removed Personal Information> Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, stat
Lowering my monthly bill.
Greetings, I have been a loyal Comcast customer since 2002 and I would like to see if there are any promotion's that would lower my monthly bill. Th
Thanks for visiting and posting on our Forum, user_afc7fa. We apologize for your experience with our service and the technical issues you are facing. We are constantly working hard to improve our customer experience. You've come to the right place fo
Broadcast TV Fee $ 19.45 and Regional Sport Fee $ 10.75.
I am contacting in reference to 2 fees that I am charged: Broadcast TV Fee $ 19.45 and Regional Sport Fee $ 10.75. Why am I charged these fees?? I am
Great question! Start by providing your full name, business name and address. One of our awesome digital care team agents will assist you!
Misleading sales people and losing good customers
I was a happy customer at Xfinity. I called into to inquire about new services. They told me the were going to lower my bill. I agreed to the change o
Thank you, @user_a25bf0 for reaching out to us today over our Community Forums! We would be more than happy to have a team come out and take a look at the storm damage in your area. Please send us a chat message with your first and last name. The Pe
Potentially damaged overhead lines
An overhead cable on the SW corner of our yard appears to be damaged. A junction box is hanging, as well as a cable going to my neighbor's to the SW.
Hi, aspen81. Thank you for bringing this to our attention. While we can work on getting you an update on this, we don't have a directbut number for the Utah office. We do have a way that we can get in contact with them by opening a request. Have you
OK, got it. I believe I see the problem then! Do you see a chat icon on the upper righthand corner of this page? If you have the ability to click on it, please do. It will initiate a live chat with us, which will allow us to continue assisting. Thank
Greetings, @rwheeler5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues upgrading your DVR, but you have definitely com
So, i went to my local xfinity store to trade in my HD DVR for a 4k DVR. They checked inventory, none. They checked stores within a 25 mile radius and
Greetings, @user_c882ce! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.If you c
Internet shows connected on devices but no wifi
Hi, so for past several hours I’ve been unplugging and replugging in my router to try and get my internet back up. My devices will get wifi back
Hi, @user_a40019. We'd be happy to take a look into getting that moved for you. Please send us a private message to continue. You can click my name, "ComcastStarr" then hit send a message, on the right hand corner of the screen there may also be a ch
Outside cable box tower broken
Someone drove over our cable box in front of house and snapped some wires. Need service ASAP due to kids school and working from home.
I would be happy to help and look into your concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my n
2 year contract ended last October
@ComcastPhil @ComcastZach @ComcastChe Last October my 2 year Contract ended, and in November I chatted with a few Comcast reps that I've talked
My apologies for the difficulties. Are you able to select Xfinity Support after clicking the chat button on the right side?
I called in earlier today about changing plans or cancelling some services. The call wasn't really helpful
My bill has gotten too high. I called in to see about something different and was given very few options. Can someone take a look at my a
Hey @FAUguy! Thank you for bringing these slower speeds to our attention. Your modem certainly can handle the higher speeds, but it sounds like it may not be provisioned properly with that change. That should have happened automatically, but if it di
ExtremePro 800 upgrade, but speed still at 600
I see that my Extreme Pro 600 was recently updated to Extreme Pro 800. I've rebooted and reset my cable model (Netgear CM600 rated at 980Mbps) and my
Hello, @jackhc88, thank you for your response. Due to the ongoing issue we would like to take a closer look into your account. To keep your personal information secure we would need you to send us a private message so we can look into it for you. To
Xfinity Internet - LoS ( Provisioning and DHCP )
Any insight and understandings from Xfinity would help greatly. I had a week of rough weeking with outages disrupting work and distance learning (3 k
I'm sorry to hear the codes you have used thus far are not working, if they continue to not work CCAndrew is correct, certain soundbars are not compatible with pairing to our remotes. We do apologize for any inconvenience or frustration caused by thi
Pheanoo p27 sound bar
Anybody know the code to pair?
@daddyb1 Thanks for the post! Sorry to learn about the trouble with finding or accessing xfinitywifi hotspots. I was able to just now to connect to one of my local xfinitywifi hotspots on my cell phone. Have you noticed the same issue with other devi
Is the free pandemic hotsopt access why i cant find the xfinitywifi
Ok so I've read posts about xfinitywifi not showing up as an available network, which is happening to me. And I've read that comcast disabled the 2.4g