Hi there--thank you for reaching out to us on the forums. Which remote control are you attempting to order?

Oh, no @JN253 that's definitely strange as it should be there! May I ask, what troubleshooting steps you have taken thus far? Did you recently swap modems? Are you otherwise able to connect to your internet without any issue?

Perfect! You no longer need to select my name. That was the big change we just rolled out, about an hour ago. Now, you just need to select "Xfinity Support", and it will come directly to me. Please let me know if you have that option. Note: This co

Perfect! You no longer need to select my name. That was the big change we just rolled out, about an hour ago. Now, you just need to select "Xfinity Support", and it will come directly to me. Please let me know if you have that option. Note: This re

@beldin. Do you see on the right hand corner of the screen a chat icon? It would be the top right hand corner, you should be able to message us that way as well. The only way we can check on if you qualify is to get your information in a private mess

@Wenyo <EDIT: Removed Personal Information> Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, stat

Thanks for visiting and posting on our Forum, user_afc7fa. We apologize for your experience with our service and the technical issues you are facing. We are constantly working hard to improve our customer experience. You've come to the right place fo

Great question! Start by providing your full name, business name and address. One of our awesome digital care team agents will assist you!

Thank you, @user_a25bf0 for reaching out to us today over our Community Forums! We would be more than happy to have a team come out and take a look at the storm damage in your area. Please send us a chat message with your first and last name. The Pe

Hi, aspen81. Thank you for bringing this to our attention. While we can work on getting you an update on this, we don't have a directbut number for the Utah office. We do have a way that we can get in contact with them by opening a request. Have you

OK, got it. I believe I see the problem then! Do you see a chat icon on the upper righthand corner of this page? If you have the ability to click on it, please do. It will initiate a live chat with us, which will allow us to continue assisting. Thank

Greetings, @rwheeler5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues upgrading your DVR, but you have definitely com

Greetings, @user_c882ce! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.If you c

Hi, @user_a40019. We'd be happy to take a look into getting that moved for you. Please send us a private message to continue. You can click my name, "ComcastStarr" then hit send a message, on the right hand corner of the screen there may also be a ch

I would be happy to help and look into your concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my n

My apologies for the difficulties. Are you able to select Xfinity Support after clicking the chat button on the right side?

Hey @FAUguy! Thank you for bringing these slower speeds to our attention. Your modem certainly can handle the higher speeds, but it sounds like it may not be provisioned properly with that change. That should have happened automatically, but if it di

Hello, @jackhc88, thank you for your response. Due to the ongoing issue we would like to take a closer look into your account. To keep your personal information secure we would need you to send us a private message so we can look into it for you. To

I'm sorry to hear the codes you have used thus far are not working, if they continue to not work CCAndrew is correct, certain soundbars are not compatible with pairing to our remotes. We do apologize for any inconvenience or frustration caused by thi

@daddyb1 Thanks for the post! Sorry to learn about the trouble with finding or accessing xfinitywifi hotspots. I was able to just now to connect to one of my local xfinitywifi hotspots on my cell phone. Have you noticed the same issue with other devi