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Hi there--thank you for reaching out to us on the forums. Which remote control are you attempting to order?

complaint

I have on three different occasions tried to order a special remote control unit and all attempts have failed through the chat with a representative o

Question

Oh, no @JN253 that's definitely strange as it should be there! May I ask, what troubleshooting steps you have taken thus far? Did you recently swap modems? Are you otherwise able to connect to your internet without any issue?

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Xfinity hotspot authentication error occurred

Hello sometimes whenever I have company over they prefer to use their accounts to connect to the Wi-Fi through the xfinity hotspot from my dual-band W

Question

Accepted Solution

@Wenyo <EDIT: Removed Personal Information> Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, stat

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1 m ago

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Lowering my monthly bill.

Greetings, I have been a loyal Comcast customer since 2002 and I would like to see if there are any promotion's that would lower my monthly bill. Th

Question

Great question! Start by providing your full name, business name and address. One of our awesome digital care team agents will assist you!

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Misleading sales people and losing good customers

I was a happy customer at Xfinity. I called into to inquire about new services. They told me the were going to lower my bill. I agreed to the change o

Question

Accepted Solution

Thank you, @user_a25bf0 for reaching out to us today over our Community Forums! We would be more than happy to have a team come out and take a look at the storm damage in your area. Please send us a chat message with your first and last name. The Pe

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Potentially damaged overhead lines

An overhead cable on the SW corner of our yard appears to be damaged. A junction box is hanging, as well as a cable going to my neighbor's to the SW.

Question

Greetings, @rwheeler5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues upgrading your DVR, but you have definitely com

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4k DVR

So, i went to my local xfinity store to trade in my HD DVR for a 4k DVR. They checked inventory, none. They checked stores within a 25 mile radius and

Question

My apologies for the difficulties. Are you able to select Xfinity Support after clicking the chat button on the right side?

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I called in earlier today about changing plans or cancelling some services. The call wasn't really helpful

My bill has gotten too high. I called in to see about something different and was given very few options.   Can someone take a look at my a

Question

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