Frequent Visitor
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8 Messages
HBO Max content won't play through my secondary box
I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.
Frequent Visitor
•
8 Messages
I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.
Accepted Solution
Official Solution
XfinityMartyR
Official Employee
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1.4K Messages
3 years ago
Hello, @user_6ee50a! You may want to try signing out of the HBO Max app, and then sign in again. There may be an authentication disconnection between us and HBO. Here is a link to steps that may help.
https://www.xfinity.com/support/articles/hbo-max-app-on-x1-and-flex
(edited)
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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Anon1277593
Frequent Visitor
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8 Messages
4 years ago
XiD-C
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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Anon1277593
Frequent Visitor
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8 Messages
4 years ago
No error message. I did a reset by unplugging it.
I can get into the app. It displays content, but nothing happens when I hit play.
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CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Hi there, Anon1277593. Sorry to hear about the trouble with the app on that second box. We would like to see what we can do to get it working for you. Since you tried to reset it already and that didn't work, we can try sending a few signals from here and if those don't work, we might need to open a request for you. Either way, we're here to help! Please send me a PM with your first and last name, we can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
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user_06db00
Visitor
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1 Message
3 years ago
How was this resolved??? I am having the same issue with several apps that will work one night and not the next.
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user_37b66a
Visitor
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1 Message
3 years ago
Same issue here ... tired of paying $14.99 per month for a channel that won't play. Already reset it..
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user_4262a4
Visitor
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1 Message
3 years ago
Same issue! Any fix?
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KF2417
Regular Visitor
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16 Messages
3 years ago
Was this ever fixed?
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MRZ51999
Visitor
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2 Messages
3 years ago
Same issue. What is the fix?
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jbtaylor1967
New Poster
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2 Messages
3 years ago
Same issue-was on the phone with Xfinity for nearly 2 hours last night. Tried multiple resets and they sent several signals. All my other apps work, just not HBO Max. HELP!
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Ph8ssell
Visitor
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2 Messages
3 years ago
I have had the same issue for the last week. On my primary box, videos play just fine. On the secondary box, I can select a video, but when I try to get it to play, it loads for a few seconds, then goes back to the HBOMax Home Screen. I’ve reset my box, and I’ve done a system refresh. Those haven’t resolved the issue.
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Susan11641
Visitor
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1 Message
3 years ago
This is exactly what is happening to me. Up until a few days ago, it worked fine. Now, primary box won't play HBO Max, secondary does. On primary box, it will allow me to select a show, but flips me back to the home page when I hit play. I cannot watch any programming. Only on 2nd TV.
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user_00d30d
Visitor
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1 Message
3 years ago
Just called customer service. They said its an authentication issue on HBO side. They had me sign out of the app and sign back in. Now it works! Give it a try.
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