jimrfelix's profile

New Poster

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1 Message

Tue, Jan 12, 2021 12:00 PM

Existing customer promotion

I just got a phone call, supposedly from Comcast/Xfinity, offering me a reduced monthly bill for the next two years if I paid 4 months in advance.  They gave me a phone number of 888-203-6795 for the "Billing department" to call and verify that the promotion is real, and they gave me a code to present for getting the promotion.  Is this the real thing?  I can't find that number listed anywhere for the Comcast billing department.

Responses

BruceW

Gold Problem Solver

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22.3K Messages

4 m ago

"Pay in advance" offers for their services are almost always scams.

 

Comcast could easily verify whether this is legit or not. Sadly, they almost never do.

 

I would be extremely suspicious.

 

New Poster

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1 Message

4 m ago

I just got the exact same call.  Love when they can't provide a phone number to be called back, and when I asked what my current bill is (since they were offering such a savings over my current bill) and she replied "I can see it is over $100" (who's isn't?)  I asked "you work for Xfiinity and can't tell my how much my bill is?"  And she scolded me "there are over 50 departments at Xifinity I do not have access to all your information".  Hah!  After giving me the 888-203-6795 number and a promo code - to which I am supposed to call after buying a $240 prepaid eBay card at Best Buy - she wanted to collect my information so as to send a thank you $100 Visa card.  No thanks.  But scary since I did just call Xfinity yesterday to inquire about new promotions.  So for the first 3 seconds I was excited, but then just stayed on to hear how the scam works.

BruceW

Gold Problem Solver

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22.3K Messages

4 m ago


@dc_pdx wrote: ...  which I am supposed to call after buying a $240 prepaid eBay card at Best Buy ...

I've never heard of a legitimate Comcast offer that involves "buy gift cards to pay us in advance", but it's a very common scammer tactic. Once again, Comcast could clear up this "offer" for us, but they almost never do, just leaving their customers twisting in the wind, victimized by scammers.

 

New Poster

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1 Message

3 m ago

Just received this same offer. They called me on my cell phone and knew my name. The call appeared to be local, but it was offshore. It was only 2 digits off from my cell phone number.  Said they were from the Xfinity promotion department. They pitched me, and then I was transferred to somone who said they were with Xfinity in Philadelphia. New guy asked me if I had been provided with the details of the promotion. I said, Yes. I then asked why Comcast would require 4 months advance payment for a promotion like this, and he immediately hung up. 

New Poster

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1 Message

3 m ago

I just got this scam call as well. 

 

I was immediately suspicious - mostly becuase Comcast has never called me in the past offering to lower my bill and increase my speed.  Also, the first guy double-talked and said it would require a 24 month commitment, but that I could get out of it at any time.  He also promised up to 600Mb speeds, which I know would require new hardware. 

 

After agreeing that I would be interested in a promotion (the only thing I had admitted to at this point was A) I'm an existing comcast customer and B) that my bill is "about a hundred a month" - and refusing to give them any more PII over the phone, I got transferred to the 2nd represetnitive who asked if I needed more details on the promotion. 

 

When i asked them to verfiy the comcast billing phone number, and to give me the "promotion code" they promised, he asked if I wanted him to give me the billing phone number.  I told him "Yes, I have the existing billing phone number on my screen, can you verify it?" I was hung up on immediately.  

 

The interaction was disturbing enough for me to google it... which led me here.  I thought I would share my experience as it might help others who are looking up the same scam information.  My gut said it seemed too good to be true... and turns out it was.  I'm curious if anyone got hooked and had a different experience?

New Poster

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1 Message

3 m ago

I got this same call. A couple of things sounded suspicious:

1) They had no clue what I currently pay - they should know this if they are truly from Xfinity/Comcast

2) The phone number was from my same area code (even though I no longer live in that area) - if the promotion were a local promotion, I would expect it to come from the area code where I am now located; if the promotion is nation-wide, I would expect it to come from a 1-800 number or to be the same number I have stored in my phone for Xfinity/Comcast, not just some random number.

3) They wanted a prepayment of 4 months in advance - this sounds like something a scammer would ask for so they can take my money and run

4) No contract/No cancellation fees - this is not how Xfinity/Comcast works

5) Sounded like an offshore guy (hard to understand his accent) - if the call was coming from my local area, he should have been easier to understand.

 

Eventually, I told him I didn't believe him and just hung up.

Official Employee

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182 Messages

3 m ago

Hello, @drywallmusic, @jimrfelix, @dc_pdx, and everyone else in this thread! As a 6-year Comcast employee, I can say I have never seen an offer where we have you prepay your account or request a large payment to make a change to your account. I do from time to time see offers with Visa gift cards. Our Customer Security Assurance deparment handles all of our security. You can report suspicious calls and emails to them, https://comca.st/3qBX2Tq.

 

We also have our alerts page here, abusehttps://internetsecurity.xfinity.com/help/alerts. This shows the latest scams that we are aware of so you can be too. I looked but do not see the number listed in the thread but see a lot of things like what you all described listed. When these things get reported we add them to the alert page.

 

From the discussion, it sounds like some of you may want to review our package options to help save on your bill. For any of you that are needing help with that feel free to send me a Private Message. To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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