Why does the outage map only show my house

When I access Xfinity Stream, I get "Outage Map" in the tab, but it keeps reloading over and over again. No map. What's going on, Comcast?

My Internet has been out for three weeks as of tomorrow due to Hurricane Helene. However, the outage map insists that nothing is wrong despite three resets of the modem and updating the Xfinity app. My services are offline and that has not changed. It’s very unnerving to see the outage map insist th

Why does the xFinity Putage Map not show any outages at all for the Entire U.S. when I know that my area currently has no service?

This outage map wont pull up. just a blank screen asking about cookie settings.  It's the same on work PC, home computer and iphone ( all different networks).  No TV or internet in Albuquerque.

The xfinity outage map is useless. There was a huge storm in my town (Bloomington, IN) last night. The map for Duke energy has been updating, in real time, ever since customers started reporting outages. https://ibb.co/sVZDYCC Meanwhile, the xfinity outage map is basically empty. Customers like m

This is not a new issue as this has happened with the outage map, https://www.xfinity.com/support/statusmap, from the past 5 years. Despite it said my connection is good in the outage map, I am experiencing outage whenever there is a nearby outage as shown in the map. This situation arise every sin

A week or so ago, there was a thunderstorm in Houston causing a lot of outages all over the city. I was getting lots of phone calls as typical, "my internet is down, is your internet down?" Anyway, it was obviously a situation where perhaps tens of thousands or probably hundreds of thousands of Ho

I have an outage, that I assume is in my area. When I click the outage map and type my message the website auto populates my address. However, when I push go it says my address is not found and to use an Xfinity service address. I have had Xfinity in this house for almost 3 years now, why can’t I fi

What's up with the common outage lately? Current outage here in DC > 10/10/2023 06:40 PM (Eastern)

Per the below screenshot I do not understand this map. As I read it, It shows my house has an outage. But I don't see how large the outage is. How do I know how large the outage is?>

You can’t find my address outage for the map but your bills can find my mailbox easily not to mention my son downloaded the app and we where given 4 different times for restoration of service this is absolutely ridiculous all this money and he can’t even reach a rep to ask simple questions so thank

If I keep repeating OUTAGE to the assistant, do you think I might get some help? Seriously, the network at my house is so broken. It works, then it doesn't, then it works, then it doesn't. An XFinity technician came out and put in a power splitter. Everything worked great until the next morning. Th

The outage map now requires you to enter your complete address and will only show outages for Xfinity customers addresses. When you type the address in, it pops up with a choice for the complete address, you select it and it then says:    Address not found, please enter an Xfinity service

I am outraged by constant outages that say network damage. No explanation, no answer at CS. Working from home requires a reliable internet service. I can’t believe how bad customer service is at providing information. I am switching now.

I’m in the NW Houston area and there is an outage ETA of 7 days?? This has to be a joke. In an attempt to confirm if this is truly accurate, I can’t get a hold of anyone via chat or by phone because of the atrocious automated screening process. i understand that the average call can be resolved via

Internet just went down an hour ago. No helpful information on outage map or Xfinity Assistant. Any idea for restoration?

Is it really possible to hit a maximum number of credits when service is still out or inconsistent? Customers should receive proportional credits for days of unreliable internet and tv service over the last month and a half - which impacted the ability to work from home - and the almost impossible t

No way to speak to a real person. Outage map is a joke. As soon as possible is the message on the web site. Services off since 12 am we are now at 6:54 pm without an update. Not even sure if there are 200 people without service or just me. Paducah Kentucky

What is happening with the outage in the Rincon Hill area of San Francisco? Internet stopped working yesterday afternoon and still out, more than 12 hours and the outage map does noteven show the area affected neither estimated time to fix. Please update!