Why does the outage map only show my house

Has anyone dealt with any outage being shown on xfinity outage map but xfinity continues to says there’s no outage in your area?

The outage map does not utilize the outage size displayed in the legend. This makes the map useless. If the outage is only my house, then I need to get in the queue for service. If the outage is large then I will patiently wait for service to be restored

I live in WA state. Our local power company outage map tells us when an outage happened, why, what stage the repair response is at, and when it is expected to be fixed. Comcast’s map tells none of this. It just has my address and says there’s an outage I already know that. There is literally nothing

My Internet has been out for three weeks as of tomorrow due to Hurricane Helene. However, the outage map insists that nothing is wrong despite three resets of the modem and updating the Xfinity app. My services are offline and that has not changed. It’s very unnerving to see the outage map insist th

This outage map wont pull up. just a blank screen asking about cookie settings. It's the same on work PC, home computer and iphone ( all different networks). No TV or internet in Albuquerque.

A week or so ago, there was a thunderstorm in Houston causing a lot of outages all over the city. I was getting lots of phone calls as typical, "my internet is down, is your internet down?" Anyway, it was obviously a situation where perhaps tens of thousands or probably hundreds of thousands of Hous

The map does not show how many customers affected. Please let me know how many

My internet has been out for 15 hours now. The outage map only shows me my home. Xfinity won’t let me speak to a live person and there have been absolutely no text updates. What is going on and am I the only home in the neighborhood affected?

Why does the xFinity Putage Map not show any outages at all for the Entire U.S. when I know that my area currently has no service?

This is not a new issue as this has happened with the outage map, https://www.xfinity.com/support/statusmap, from the past 5 years. Despite it said my connection is good in the outage map, I am experiencing outage whenever there is a nearby outage as shown in the map. This situation arise every sing

I have an outage, that I assume is in my area. When I click the outage map and type my message the website auto populates my address. However, when I push go it says my address is not found and to use an Xfinity service address. I have had Xfinity in this house for almost 3 years now, why can’t I fi

You can’t find my address outage for the map but your bills can find my mailbox easily not to mention my son downloaded the app and we where given 4 different times for restoration of service this is absolutely ridiculous all this money and he can’t even reach a rep to ask simple questions so thank

My Xfinity tv will turn to any channel but then only display a black screen, my xfinity app is not loading, and the xfinity outage map will not load as well. Is Comcast Xfinity down? Many cable customers say yes https://www.atlantanewsfirst.com/2026/06/22/is-comcast-xfinity-down-many-cable-customers

The xfinity outage map is useless. There was a huge storm in my town (Bloomington, IN) last night. The map for Duke energy has been updating, in real time, ever since customers started reporting outages. https://ibb.co/sVZDYCC Meanwhile, the xfinity outage map is basically empty. Customers like me a

Why is the “outage map” on your app not a map at all? It shows my house. That’s a location, not a map. Where can I get a MAP?! Also: why do you call it a “map” when it clearly is not a map? It it just an error, or is it intentional misrepresentation because you know customers want and could use a ma

All of my services have been out for nearly 5 hours. When I open an outage map in the app or online, it shows nothing but my house. It could be that there isn't an outage and the problem is at my house. But no one will speak with me because there's an outage. How can I contact a person through phone

I have been without all services for 12+ hours and in the app it tells me there is an outage and to check the map. However, when I view the outage map, there is nothing reported. I am unable to get further assistance anywhere because it defaults to “outage”

When I access Xfinity Stream, I get "Outage Map" in the tab, but it keeps reloading over and over again. No map. What's going on, Comcast?

We have no internet after a storm and your outage map says "looks good". Every one of our neighbors has tried reporting an outage and all get the same annoying response. There are *at least* 10 houses experiencing this. We just want to know that the outage has been noted, that you are aware it is wi