Why does the outage map only show my house

Has anyone dealt with any outage being shown on xfinity outage map but xfinity continues to says there’s no outage in your area?

When I access Xfinity Stream, I get "Outage Map" in the tab, but it keeps reloading over and over again. No map. What's going on, Comcast?

My Internet has been out for three weeks as of tomorrow due to Hurricane Helene. However, the outage map insists that nothing is wrong despite three resets of the modem and updating the Xfinity app. My services are offline and that has not changed. It’s very unnerving to see the outage map insist th

Why does the xFinity Putage Map not show any outages at all for the Entire U.S. when I know that my area currently has no service?

This outage map wont pull up. just a blank screen asking about cookie settings. It's the same on work PC, home computer and iphone ( all different networks). No TV or internet in Albuquerque.

Why is the “outage map” on your app not a map at all? It shows my house. That’s a location, not a map. Where can I get a MAP?! Also: why do you call it a “map” when it clearly is not a map? It it just an error, or is it intentional misrepresentation because you know customers want and could use a ma

A week or so ago, there was a thunderstorm in Houston causing a lot of outages all over the city. I was getting lots of phone calls as typical, "my internet is down, is your internet down?" Anyway, it was obviously a situation where perhaps tens of thousands or probably hundreds of thousands of Hous

The xfinity outage map is useless. There was a huge storm in my town (Bloomington, IN) last night. The map for Duke energy has been updating, in real time, ever since customers started reporting outages. https://ibb.co/sVZDYCC Meanwhile, the xfinity outage map is basically empty. Customers like me a

All of my services have been out for nearly 5 hours. When I open an outage map in the app or online, it shows nothing but my house. It could be that there isn't an outage and the problem is at my house. But no one will speak with me because there's an outage. How can I contact a person through phone

This is not a new issue as this has happened with the outage map, https://www.xfinity.com/support/statusmap, from the past 5 years. Despite it said my connection is good in the outage map, I am experiencing outage whenever there is a nearby outage as shown in the map. This situation arise every sing

Why is my Xfinity internet constantly dropping lately? The Xfinity assistant is worthless and since it is near impossible to get an agent on the phone, I'm hoping someone can explain to me why a $210.00 monthly Xfinity bill doesn't equipped me with reliable internet. The default answer from the "ass

I have an outage, that I assume is in my area. When I click the outage map and type my message the website auto populates my address. However, when I push go it says my address is not found and to use an Xfinity service address. I have had Xfinity in this house for almost 3 years now, why can’t I fi

What's up with the common outage lately? Current outage here in DC > 10/10/2023 06:40 PM (Eastern)

I have had and continue to have outages since May 12th. It is now June 8th and the frequency is increasing. Had an outage June 5th, spoke to customer rep. Another outage yesterday, June 7th. Started with a live chat then asked that a human being call me. They check my system from their end and prono

There was a two-hour outage in Seattle this morning. Email out, phone out. When I tried to see an outage map, Xfinity told me "no outages in your area." Then I scrolled down and found maps with colored dots and hotspots all over my First Hill neighborhood. Irritating. No explanation or apology.

Per the below screenshot I do not understand this map. As I read it, It shows my house has an outage. But I don't see how large the outage is. How do I know how large the outage is?>

You can’t find my address outage for the map but your bills can find my mailbox easily not to mention my son downloaded the app and we where given 4 different times for restoration of service this is absolutely ridiculous all this money and he can’t even reach a rep to ask simple questions so thank

Hi, we've had an outage nearly every day at my address for almost three weeks now. A week ago my landlord had a technician out here to check the lines, no issues. The outages are attributed to network damage and 3 to 500 people are effected every time according to the status map. What's happening? A

If I keep repeating OUTAGE to the assistant, do you think I might get some help? Seriously, the network at my house is so broken. It works, then it doesn't, then it works, then it doesn't. An XFinity technician came out and put in a power splitter. Everything worked great until the next morning. The