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user_5b1bf4
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Thursday, September 26th, 2024 1:04 PM

xfinity outage map

This outage map wont pull up.  just a blank screen asking about cookie settings.  It's the same on work PC, home computer and iphone ( all different networks).  No TV or internet in Albuquerque.

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2 months ago

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XfinityOrlandoM

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2 months ago

@user_5b1bf4

 

Thanks for reaching out to us this link https://www.xfinity.com/support/status should direct you to the xfinity service interruption page. You can also view the service interruption VIA our awesome Infinity app https://www.xfinity.com/apps.

 

Are you currently having connection issues with your services? Have you tried to go through any troubleshooting steps via our awesome Xfinity app https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting ?

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user_5b1bf4

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yes, i have no TV or internet at my house.  I have tried all the options above with no luck.  A service ticket was opened yesterday to have a tech out tomorrow.  

But i wanted to check and see how large the outage was since i know my neighbor is having issues too.

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2 months ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

@user_5b1bf4

 

Thanks for clarifying,  I'll be happy to look at the details of the service interruption,   go ahead and send me a direct message. To send a direct message:

Click "Sign In" if necessary.

Click the "Direct Message" icon in the upper right - it looks like a chat bubble

Click the "New message" (pencil and paper) icon just to the right of Conversations

Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_0saaet

1 Message

2 months ago

I live off of Springhill Rd and I have no Internet services and neither do my neighbors. What is the estimated restoration time?

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_0saaet Welcome to our community forum. I know how important it is to have internet service to rely on. To get the most up-to-date information, you can always visit our Status Center or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may arise in the future. I appreciate your patience as we work towards a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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