Visitor
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7 Messages
Outages almost every day since May 12,2025
I have had and continue to have outages since May 12th. It is now June 8th and the frequency is increasing. Had an outage June 5th, spoke to customer rep. Another outage yesterday, June 7th. Started with a live chat then asked that a human being call me. They check my system from their end and pronounce everything OK. Yet here it is June 8th and there has been another outage. BTW they are showing up on the outage map in the same location. Why is whatever is going wrong there not being fixed. And why can I not get through to a human being without going in circles through your automated Xfinity assistant? More often than not I end up being hung up on 'cause your system wants to do what I've already done. GET ME TO A HUMAN BEING!
user_a63360
Visitor
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11 Messages
29 days ago
#1 OLD LINES , and they have no incentive to change them. Not sure about in your case? but here , we have no other options until our kids move out. New Legislation coming soon about the monopoly and the “Targeting Claims”. Hopefully a more functional/competent company will emerge? Always follow the money to know who you’re dealing with as well. Finally, for now , almost 24 hours after GA Power got our power back on , our $300 cable is back up. Good luck Folks . It’ll get better.
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EG
Expert
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111.5K Messages
29 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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1.5K Messages
29 days ago
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user_e0o7sh
Visitor
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7 Messages
28 days ago
I did receive a response through direct messaging and yes, there is a known issue with a node in my area which they have been working on. Right now I have service but my confidence level for how long it will last is very low given the continuous issues I've had even before this particular problem.
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user_e0o7sh
Visitor
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7 Messages
27 days ago
I am continuing to have issues with my service. TV, internet and voice have been going off and on all morning so far. I've already shut down my TV, unplugged both my modem and TV box for about 10 minutes. Then restarted everything. I can't get through to a human being through your phone tree, I tried a chat but got disconnected when the service blipped off. I WANT A PHONE CALL NOW. I'm pretty much done with you.
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user_e0o7sh
Visitor
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7 Messages
22 days ago
A service tech was sent to my home. He gave me a new modem and TV box, redid wiring on the side of my house and checked the overhead cables at the street. I did receive a message the following day that urgent work was done to repair a service issue so maybe the defective node has been repaired. We'll see how long my service stays on this time.
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user_oz8mww
Visitor
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1 Message
4 days ago
Xfinity has the worst customer service experience that I have eveer seen before! I have talked to multiple Live chat Agents since May 31, 2025 and still I havent been taked care of. I even went directly to the Xfinity Ypsilanti, Mi office. And talked with the Manager Himself and still my issue was unto handled. Even with Escualtion tickets. Multiple esculation tickets logged and nothing is be follow through on, There reps keep canceling the tickets says they have been completed! Sent to Xfinity Chats with Mumbi and New Delhi India and also the Phillippians! what the heck is Xfinity doing other than passing the buck or kicking the can down the road to someone else!
They will be losing a lot of customer because the Wifi isnt Boom as far as I am concerned! Xfinity Handle Your Business!!!!
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