outage

There was a two-hour outage in Seattle this morning. Email out, phone out. When I tried to see an outage map, Xfinity told me "no outages in your area." Then I scrolled down and found maps with colored dots and hotspots all over my First Hill neighborhood. Irritating. No explanation or apology.

Responses

XfinityShawn

Official Employee

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1.5K Messages

12 days ago

Athena14 We know that a service interruption is never a good experience, and we can look into this on our end to see what we can find. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

1

0

Athena14

Contributor

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99 Messages

Thank you, Shawn. Of course that won't work when all my Xfinity stuff is down, as it was yesterday 5/10.

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10 days ago

0

Home Phone Service & Equipment

Athena14

outage

XfinityShawn

Athena14

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