2 Messages
Outage Outage Outage
If I keep repeating OUTAGE to the assistant, do you think I might get some help? Seriously, the network at my house is so broken. It works, then it doesn't, then it works, then it doesn't. An XFinity technician came out and put in a power splitter. Everything worked great until the next morning. Then it didn't work. Then it started working again. Then it stopped again. The XF assistant asks questions then when it tries to test, it gives an error and fails. This is so ridiculous.
Accepted Solution
XfinityBillie
Official Employee
•
2.9K Messages
4 months ago
@user_pst7l7 We appreciate your time and patience working with us via DM. I'm thrilled we were able to get your services working for you with the help of our expert technicians! I hope that you have an amazing rest of your week.
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XfinityEricB
Official Employee
•
1.8K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_a5nvmi
4 Messages
4 months ago
Seeing the same issues, part of me thinks there is actually an outage in my area, but the map shows nothing and my reports to the assistant in the app do nothing.
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