Xfinity Community Forum

It was a pleasure, @user_a5nvmi working with you in private and getting you taken care of. Please don't hesitate to reach back out if you need further assistance. -Richard

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Connection to modem sporadically dropping, customer support can't fix it

A few days ago, my normally stable Xfinity connection to my modem started dropping a few times a day, for a short amount of time, maybe 5 minutes. This morning, it is really struggling. I have tried all the usual stuff, powercycling the modem, having customer service refresh the connection on their

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Resolved with a technician visit, old line going into house was chewed up by squirrels.

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Outage Outage Outage

If I keep repeating OUTAGE to the assistant, do you think I might get some help? Seriously, the network at my house is so broken. It works, then it doesn't, then it works, then it doesn't. An XFinity technician came out and put in a power splitter. Everything worked great until the next morning. Th

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Outage Outage Outage

If I keep repeating OUTAGE to the assistant, do you think I might get some help? Seriously, the network at my house is so broken. It works, then it doesn't, then it works, then it doesn't. An XFinity technician came out and put in a power splitter. Everything worked great until the next morning. Th

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Seeing the same issues, part of me thinks there is actually an outage in my area, but the map shows nothing and my reports to the assistant in the app do nothing.

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Connection to modem sporadically dropping, customer support can't fix it

A few days ago, my normally stable Xfinity connection to my modem started dropping a few times a day, for a short amount of time, maybe 5 minutes. This morning, it is really struggling. I have tried all the usual stuff, powercycling the modem, having customer service refresh the connection on their

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Can you DM me? I connected with Xfinity support, but no response for the last 15 minutes and not having reliable internet is preventing me from working from home.

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Connection to modem sporadically dropping, customer support can't fix it

A few days ago, my normally stable Xfinity connection to my modem started dropping a few times a day, for a short amount of time, maybe 5 minutes. This morning, it is really struggling. I have tried all the usual stuff, powercycling the modem, having customer service refresh the connection on their

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Connection to modem sporadically dropping, customer support can't fix it

A few days ago, my normally stable Xfinity connection to my modem started dropping a few times a day, for a short amount of time, maybe 5 minutes. This morning, it is really struggling. I have tried all the usual stuff, powercycling the modem, having customer service refresh the connection on their

64

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