What is the point of having an outage map if you're not going to show outages on the map?

The xfinity outage map is useless.

There was a huge storm in my town (Bloomington, IN) last night. The map for Duke energy has been updating, in real time, ever since customers started reporting outages.

https://ibb.co/sVZDYCC

Meanwhile, the xfinity outage map is basically empty. Customers like me are going to be looking at this map to find out:

• if the problem is specific to their equipment / household, or if it's more widespread
• HOW widespread the problem is - so we can make educated guesses about who else in the community is likely to be affected and how long repairs might take

In other words, because this map doesn't work, xfinity simply does not provide the service customers need in an outage.

This is not a new issue. A search in this forum for "outage map" has 100 results (https://forums.xfinity.com/conversations/search?q=outage%20map) and spot checking through these threads shows a clear pattern of folks complaining about much the same thing. These threads are also characterized by useless replies from xfinity employees.

Before a rep shows up here to ask: no, I am not logged into the app. I'm not interested in installing your app. You have a website for a reason, and presumably you once offered an outage map because customers wanted that. I am not interested in any solution here other than "sorry, we'll fix this service."

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Editing my post to add: hey, what do you know, the final post from an xfinity employee said EXACTLY what I said they were going to say - "use our app." A twitter bot is less predictable.