1 Message
There is supposed to be an outage in my area but the outage map only shows me
All of my services have been out for nearly 5 hours. When I open an outage map in the app or online, it shows nothing but my house. It could be that there isn't an outage and the problem is at my house. But no one will speak with me because there's an outage. How can I contact a person through phone or chat? I get nothing but the automated system and then I'm disconnected.
XfinityRay
Official Employee
•
2.9K Messages
3 months ago
Good afternoon, user_g8fj7h! I apologize that you have been offline for so long. I understand that is tough to get through! You did the right thing to look at the Xfinity app or our Status Center. We would be happy to check and see if this is an area interruption or if it is just your home.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_bz7itt
1 Message
3 months ago
Xfinity has been out since 5:02 pm 3/19/25.
Says it may be back at 4:00 am. This is the third time change.
Xfinity does not say why nor is their outsge map working/updated.
Why have the map if it doesn’t work or get updated?
Why can’t they post the issue WITH better accurate times?
1
0
PPSI
New Poster
•
3 Messages
2 days ago
If you use any of the many sites who hold outage reports, they all show Xfinity outages and in my area. However, the entire Xfinity network could be down and the outage map says "All Good!" But, if you scroll down, the map may or may not display an active outage even though there clearly is one. I've reported the outages several times and the Xfinity assistant sends a text update and insists it's on my end and wants to schedule a technician. Or, the text update never shows up and is typically a sign that it is NOT on my side and they are trying to deflect to buy time. I've had Xfinity for decades but over the last few weeks, it's up and down constantly and using my cellphone hotspot is not free. It's time to look at other options especially considering the high cost of Xfinity and the fact that I am NOT getting what I am paying for month after month.
1
0