There is supposed to be an outage in my area but the outage map only shows me

All of my services have been out for nearly 5 hours. When I open an outage map in the app or online, it shows nothing but my house. It could be that there isn't an outage and the problem is at my house. But no one will speak with me because there's an outage. How can I contact a person through phone or chat? I get nothing but the automated system and then I'm disconnected.