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Yes, replacing my X1 box finally did the trick. The HBO Max app now launches and works fine. Several Xfinity support personnel throughout this ordeal, including the service tech, hinted that they’ve heard of this problem but none of them came right o
Can't get HBO Max app to launch
I've tried: -deleting all cookies/data from apps via X1 box privacy settings -restarting box -Xfinity system refresh -unplugging box -checking parental controls -signing out of all devices via my HBO Max account And I still can't get the HBO Max app to launch. Just get the purple screen wit
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Hello, @user_ee3580! Thank you for sharing your mutual concerns with the community. That's definitely something I want to see resolved, and I am happy to help however I can! Based on some of the feedback here, it sounds like others are finding resolu
HBO Max can’t verify my subscription
When I go into the HBO Max app on my xfinity it tells me that it can’t verify my subscription and my xfinity subscription has expired. Thanks be talked to four customer service agents who passed it along to a tech who came out (which I knew was not going to fix anything because how could he) and he
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@user_694a03 Thank you for those details. Is there a specific HBO title you are unable to view? If you click the "Xfinity" button on your remote, you should be able to click the down arrow to access the Free Movies Week On Demand tile where
Free Movies Week 2022
Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started. Watch free movies from premium networks and subscription services as part of Fr
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@Baseball01 I have same issue with dvr recording playback on my iPad. Used be primarily Big10 hockey games but now having same issue with CBS Sports Network hockey recording. Tried downloading the game and playing it on my IPad and still the v
Xfinity DVR playback on iPad and iPhone freezing
Problem for over a month . I’ve been using the xfinity streaming app and set recordings of my favorite shows to watch at my leisure on my iPad and iPhone . The show starts out fine but then it freezes a few minutes and the voices might continue but the picture just freezes, sometime the screen jumps
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@veda000 wrote: Hi all, "We" had this same issue with Samsung Smart TV - MANY people wanting Comcast to get on the ball and support HBOGO on Samsung Smart TV. Lo and behold, Comcast came through! However, they never gave any ind
ROKU, HBO GO
I have HBO GO on the computer and on my iPad. I really want it on Roku, too. Any chance of that???
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Have Premier and the same issue with Starz, HBO and Showtime, Try to get a movie and they say nope...need to subscribe but we already do. We have had Premier for years and have never made a late payment. Seems like fraud to sell one specific packa
Losing all StarzEncore channels and MoviePlex
Today 9/4/2020 checking my September billing statement I will be losing all StarzEncore channels and also MoviePlex on Oct 27,2020. Having the digital preferred package I have been recieiving these channels since the onset of my "contract" over 1 & 1/2 yrs. (I am a 20 yr Comcast customer) Will there
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I'm convinced that comcast.net is rejecting email send requests from my network (Spectrum - the only choice in Palm Springs, CA) during certain times of the day. The ONLY time an email sits in my outbox, whether from Outlook on my Windows PC, or my p
Can't send email from outlook
Starting a couple days ago, Outlook stopped sending emails for my comcast.net account. I can still receive emails. I can also ping the port at smtp.comcast.net:465. It seems my attempt to connect to the port is being rejected by the server. Password is correct (am receiving emails
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It is a scam!!!!!You will pay $65 first month => $20 mobile service + $25 activation fee + $19.79 device feeNext month $20 + $19.79 = $39.79This is for a free iPad. Then you will see $20 discounts on your internet service So, question is, how
“Free” ipad offer [Edited]
We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being
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Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you are having difficulty with your HBO Max. I know how much my family loves the programming and being able to catch movies like the n
HBO Max can’t verify my subscription
When I go into the HBO Max app on my xfinity it tells me that it can’t verify my subscription and my xfinity subscription has expired. Thanks be talked to four customer service agents who passed it along to a tech who came out (which I knew was not going to fix anything because how could he) and he
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Possible to go back to legacy cable box?
The x1 guide is horrible. The entire interface is absolutely awful and inconvenient. Everything is dark and hard to read. Too many shows are displayed in the guide making room for only the first word in a show title. When in on demand, instead of having a simple list of programs or movies you have t
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Customer Service
Hi, @dcfox. We have a tentative launch for HBO Max in 4k for the XG1V4 DVR box on August 12th. In most cases, 4k content does not display it is due to compatibility with the app on X1 but it is our goal to have 4k available on all apps in time. Xfini
Xfinity won't display 4K UHD
I have a 4K tv with the proper Xfinity 4K box (xg1v4). I have set the inputs on the tv to turn ON "UHD". But for some reason, when I try to watch a 4K UHD movie, tv show or whatever on Xfinity, it will only show in regular 4K. BUT, if I go to Netflix or Roku or some other input, the U
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I just signed up for xfinity Internet and while activating my modem the rep offered me the ipad and lowered bill. Sounded too good to be true. He had me verify my ssn and date of birth. After that they wanted me to remove my credit freeze to run a cr
Scammed by Xfinity over "Free iPad"
I was recently talking to a rep who promised me a "free iPad" with my new service address and my total bill would only be $85/mo. They sent me a form for my social security number and date of birth, then send me a form for my credit card. Told me I would have a 1 time payment of $116.49 which would
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user_nyqmpv, thank you for answering these questions and providing us with all this helpful information in your original post. You should still be able to open Safari or your preferred browser on the iPhone or iPad to visit xfinity.com and access you
iOS mail client abruptly stopped working with xfinity mail for second or third time this year. No prior or current solution is working.
Per the subject header, the iOS mail client being used is no longer able to access xFinity mail. This has become an annual issue and is presumed to be the same problem which has been ongoing for years with Comcast/Xfinity and Apple iOS (but not MacOS, apparently) mail clients. In trying to resolve
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@user_6u7fzj I appreciate the confirmation. So we know the recording itself is fine, and the app is functioning on other devices. I just tried checking one of my own recordings on my iPad 10th Gen with the app updated, and it is fine, so I can confir
Streaming DVR Shows on IPad and freezing
Download DVR shows on my iPad and now like %80 will freeze at sometime usually 10-12 mins into an hour program.
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user_oaxc2t We appreciate you taking the time to contact us about this experience. iPad and other tablets, along with smartwatches would be an addition to an existing Xfinity Mobile line. Please see more details here: https://www.xfinity.com/learn/mo
Xfinity asking for SSN over Chat
I had a chat to discuss sending out a technician, and it turned into a FREE "no strings attached" iPad offer, so I accepted and then got sent a link asking for my Birthdate and SSN. It seems extremely fishy. I cannot think for any reason why they would need my SSN. I am already an internet customer,
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X1 Netflix help
My Netflix app on X1 box says no internet found. I have reset cleared saved accounts powered the box 4 times same issues. Just started2 days ago. Netflix works on roku and all other X1 apps work fine. Paramount plus. Amazon. Hulu. HBO max. Also peacock now will not work on X
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X1
@mckomar I have the same problem, which started in late September with my X1 box (which has previously not had a problem). Apple+ launches, I select the show, a coming attraction and then a recap runs and then I get a gray screen that says “Video
AppleTV Plus App Will Not Launch On X1
I've tried a dozen times or so over the past several weeks and the AppleTV+ app on the X1 platform fails to launch. It seems to get stuck on the display showing a black screen with the apple emblem with tv+ forever. All other apps work on X1 including Peacock, Disney+, Netflix, Prime Video, Hulu
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I'm having the same issue and have tried all of what I have found on line For a while I have full connectivity on my iPad and iPhone but noe on my Mac book. Aft er working on the MacBook I was able to reconnect with comcast but now can only receive a
Can’t send email on iPhone
Since being forced to change the password on my secondary email account, my iPhone can receive email on my Comcast account but cannot send email. I have checked permission to use a 3rd party client and deleted and re-established the account several times, all with the same result. From reading this
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Same I chatted with an agent today because I was having some issues with my WiFi and he mentioned that I qualify for a free iPad and that he was going to send over the link to fill out for delivery and they asked me for my SSN & DOB if something
Xfinity Chat - Free iPad [Edited]
Xfinity chat member told me there was a free ipad promotion on my account. After I had scheduled a technician. Had me fill out a form with my SS and DOB. Confirmed there were no prices changes. I have the chat downloaded as proof. After multiple questions at the end. Found out there is $79 up front
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Are only 3 episodes available for us on HBO Max during the Watchathon? So disappointed. Any chances of this changing to offer more this week? Almost wish I didn’t watch the ones I did. Thanks! Note: This comment was created from a merged co
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Xfinity Watchathon 2021
Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more! Xfinity customers can watch thousands of episodes and hundreds of movies on d
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