5 Messages
Scammed by Xfinity over "Free iPad"
I was recently talking to a rep who promised me a "free iPad" with my new service address and my total bill would only be $85/mo.
They sent me a form for my social security number and date of birth, then send me a form for my credit card. Told me I would have a 1 time payment of $116.49 which would be refunded in 14 days.
I got the iPad but it won't activate and I've talked to reps who told that it was a scam and I would need to return the device. But the device doesn't show in my account.
I don't know what happened but I'm insanely frustrated that I'm not stuck with an iPad that isn't free.
XfinityVianney
Official Employee
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1.7K Messages
7 days ago
@user_i2nd7e,
Thank you for reaching out and taking the time to create a new post. I appreciate you outlining your situation so we can get a full understanding of what occurred. I understand you were presented with an offer that didn’t include what you expected or what we expressed. I can certainly see why this would be concerning. We never want to cause this type of confusion with our promotions or plans.
I will do everything I can to help. I see you already sent a direct message, and we’ll follow up there shortly. That said, I didn’t want to remind you that sending an unsolicited message violates our community guidelines. We ask that you create a public post and wait for our reply. This helps us ensure we help everyone who post and track the incoming messages. I am grateful for your understanding.
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user_i2nd7e
5 Messages
7 days ago
Why is "scam" edited out? This is exactly what's been reported by other members
https://forums.xfinity.com/conversations/customer-service/xfinity-chat-free-ipad-scam/66fac967508eb700bea153cc
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user_1hvlbr
1 Message
2 days ago
Fell for this scam too! I was told the Ipad would be free after a $100 initial payment and it would lower my overall xfinity bill. I expressly asked for a breakdown of what all my monthly fees would be. Once I got it my normal bill did go down but they added a mobile line and fees that greatly increased my monthly charges.
Then I went to cancel, was told they cancelled, next month still get a bill. Cancel again that month. Expressly ask what penalties, fees, etc there will be for cancelling, am told none, next month I get yet another bill. Now they want me to start paying $16 a month for the ipad.
This is insane they have not been sued over this clear scam promotion.
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