Scammed by Xfinity over "Free iPad"

@user_i2nd7e, 

Thank you for reaching out and taking the time to create a new post. I appreciate you outlining your situation so we can get a full understanding of what occurred. I understand you were presented with an offer that didn’t include what you expected or what we expressed. I can certainly see why this would be concerning. We never want to cause this type of confusion with our promotions or plans.
I will do everything I can to help. I see you already sent a direct message, and we’ll follow up there shortly. That said, I didn’t want to remind you that sending an unsolicited message violates our community guidelines. We ask that you create a public post and wait for our reply. This helps us ensure we help everyone who post and track the incoming messages. I am grateful for your understanding.

Why is "scam" edited out? This is exactly what's been reported by other members

https://forums.xfinity.com/conversations/customer-service/xfinity-chat-free-ipad-scam/66fac967508eb700bea153cc

Fell for this scam too! I was told the Ipad would be free after a $100 initial payment and it would lower my overall xfinity bill. I expressly asked for a breakdown of what all my monthly fees would be. Once I got it my normal bill did go down but they added a mobile line and fees that greatly increased my monthly charges.

Then I went to cancel, was told they cancelled, next month still get a bill. Cancel again that month. Expressly ask what penalties, fees, etc there will be for cancelling, am told none, next month I get yet another bill. Now they want me to start paying $16 a month for the ipad. 

This is insane they have not been sued over this clear scam promotion.

I just signed up for xfinity Internet and while activating my modem the rep offered me the ipad and lowered bill. Sounded too good to be true. He had me verify my ssn and date of birth. After that they wanted me to remove my credit freeze to run a credit check, thats when I started checking online and came across several posts mentioning this scam. I told him to forget the ipad and just activate my internet. He then offered me 2 more promos and kept pushing. 20 minutes later I am still waiting for this clown to activate my modem. Ridiculous. I am fully convinced that both Xfinity and WOW are owned by the same company and realize they are the only cable providers in the area and think they can do whatever they want and we just have to accept it or settle for another type of internet provider which is slower and costs more. I hope they make fiber available in my area soon. 

On November 29 I called him to lower my bill and they offered a free iPad and I had to pay them $40.42 and they took my Social Security number and my charge card number. I didn’t think much of it because I’ve been dealing with Xfinity for years but after researching it I’m really concerned the iPad came today. The equipment is supposed to come on Tuesday. But I’ve got a lot of questions now from what people are saying on these posts is that they’re getting charge for cell service and I don’t need that I have a cell phone who do I get in touch with to get this straightened out thank you

When I just made the last post, I really wasn’t thinking properly. I just lost my husband in buried him this past week. I think they took advantage of me because I’m not thinking properly when they asked for my Social Security number and my charge card number. It should’ve told me something and then they asked me to pay that $40.42. There’s gotta be some help out here otherwise people are gonna start dropping Xfinity left and right.

I'm currently in the live chat disputing a rental equipment charge and was pitched this deal plus a reduction in my monthly bill. The conversation is so slimy, I feel like I'm talking to the worst craigslist scammer on the planet, but somehow it's legitimate through their website. I cannot believe an actual corporation is engaged in this kind of behavior.

I recieved a text message from my account of at saying I was charged $145 for a bill. I just paid the bill on Monday. My bill is $70. I check my account and didn’t see the charge in my account but I want to make sure I didn’t have the charge so I contacted xfinity. I was connected to a guy that said o yes I can see that they charged you twice. In the mean time how is your day going? A lot of small talk which I found to be abnormal. I ask home where he was located he said India. I said o nice. I guess people from India are really nice your pretty friendly. Blah blah blah. He said I’m going to fix your account. In the meantime can I interest you in a Christmas special a “Free Laptop” so I said ok what are the hidden fees? Fee fee, service fee, installation etc. he said no just taxes and shipping ($50-$70) I said okay. No, thank you. It’s the holidays I don’t need anything. He said I willl have it waived. He said just click on this link. It lead to SSN and bday or name. My brain said (scam) I said no thank you. Are you done with my account? He said yes. Don’t hang up. I got him to waive the fees etc. I said okay but I’m fine. He said ok well I hope today was. 10/10 I was thinking. So, your not sending a survey link? Okay. Xfinity has been hacked. So I google xfinity iPad scam and found this forum. I think they are not telling us that the company has been hack and some outside entities is getting people personal information, credit card information etc and they have not resolved the issue yet. What’s sad is we are talking about it because they are trying to avoid a lawsuit by removing words like scam. Hacked. I believe that’s what’s going on. So, I got a text message from xfinity from a scammer about a bill and payment that’s not on my account please explain what happened? 

I called Xfinity to troubleshoot my Internet problems and after someone from the customer service help me she offer me this limited offer she called. It was so good to be true but I was so stupid that I fill up the form she sent me and I put my social security. I know it was a scam she told me it was free for those people who got Xfinity Internet for long time and I'll even get a 20 dollars discount monthly and there is no catch. But after I put my social I know there's no going back. She told me that I'll be charged one time 80 bucks. I was relieved that it was true that I'll get the I pad since I saw the legit site. Fast forward. I got the iPad she lied to me about having a discount and now I'll get a 3rd line. I'm currently trying to return it atm but the link they give me says page is not found hopefully I can return it and hope they don't pull this scam every again! And stop getting out personal information and lying for fake promotions! 

How do I contact Comcast/Xfinity without having some yingyang try to offer me a "free" iPad if I agree to stuff I don't want. The "free" iPad comes only if I give them my SSN and DOB.  That's a no-go. All I want to do is ask why my monthly service charge has suddenly increased 36%!!  And how to lower it.  I have tried both the phone number and the internet websites that I had. I believed both to be valid because I have used them before.  What the heck is going on??

This is happening a lot and I’m dealing with this now. [Edited: "Solicitation"]. 

I also have a similar issue. Back in 2021, I went into a store to get internet only. I was offered a "free iPad" as a promotion — no mention of a separate Xfinity Mobile account or hidden fees. Fast forward to 2025, I get a debt collection notice for $409 on an account I didn’t even know existed.

Turns out, I was being charged over $1,200 in auto-payments for years — for a service I never knowingly signed up for. No one ever notified me about this account or any missed payments. The mobile account isn’t even under my correct spelling of my name, yet it was linked to my personal info with my Xfinity internet. I was told the iPad was billed as a mobile line because it wasn’t connected to my internet (which makes no sense as the iPad was supposedly free and offered in-store during my internet setup).

Xfinity is sketchy, now I'm devastated with bad credit.