“Free” ipad offer [Edited]

There was no mention of the data plan. It was not a bundled offer. It was a free latest edition 10th gen cellular iPad + huge plan discounts with no "catch". The "secure link" they shared to capture important customer info had port numbers in the URL and Xfinity would already have the info in their system. Too many red flags. Everything about it seems fishy probably because it was. 

@michgo​ you are wrong. Most of us were told the iPad was completely free, only to find out that it wasn't and we were signed up for a mobile service we didn't ask for. These are agents who are trying to scam us us into things we don't want so that they can get a commission. I was told that my Internet bill would be lower if I agreed to just pay the sales tax on the iPad, that's all, then when I received the bill, I had a 2year monthly amount due for the iPad and a mobile bill that I never even agreed to. <Edited: Be Polite> You can't tell hundreds of us that we didn't experience what we experienced. Corporations lie all the time. Perhaps Xfinity isn't telling these agents to lie, but the agents are lying for a commission. Don't tell us what we experienced.

@michgo​ wait until you get your bill.

@michgo​ you're gonna have two separate bills, you'll see.

@michgo​ the truth is that YES, many of us are used to guarding ourselves (or attempting to at least) from being scammed. There’s so much going on that who is to say what’s legit or not? It does seem way too good to be true! I’d rather just not risk it. Yes! Risk it. If there was something for me to read and sign, I’d consider it. Idk thank you for sharing though.

@user_l4u1lq​ Thanks for posting more details.
I said NO to the deal I was offered because it sounded suspicious, but 'm still trying to figure out the specifics, in case I get that offer in the future. 
It sounds like you DIDN'T have a MOBILE PLAN before this, right? 
When I calculate $400 over 2 years, it's about $17/month.
How much did your monthly bill increase because of the changes that were made? 
thanks.

BTW This behavior is still happening as of 9/24/2024. During a chat with the "Xfinity Assistant" I was offered the "Free iPad" (From the transcript):

Agent (11:31 pm): Meanwhile, as I can see your account is eligible to get brand new iPad absolutely free 

Agent (11:32 pm): You will get the new iPad within the same bill 

me: How does that work?

Agent (11:33 pm): Let me explain everything for you

Agent (11:34 pm): It will be bundled in your same monthly of $75 per month which will be same for next 12 months 

Agent (11:34 pm): you will get a brand new ipad 10th gen from our end with no monthly extra charge 

Agent (11:34 pm): you are eligible for this and we just need to add it on your account.

Me: Is there an extra contract?

Agent (11:36 pm): no there is no contract at all.

It is disturbing enough that it is still happening, but that it is happening from official Xfinity employees. Let's be crystal clear: This is being propagated and approved of by Xfinity/Comcast to cheat their own customers. This isn't some outside party doing this. Customers are being scammed by the very company they are paying for service. It is unconscionable.

The thing is that they are aware! It’s their doing. These companies are legit and don’t have legit practices. There’s a big tech company that had a deal if you buy their discounted laptop, they’d gift $150. They actually discounted 150 off the laptop, then charged me 150. Really that’s no deal. I informed them to cancel everything and take the gift card back. They canceled and Im stuck with the 150 “gift card” that can only be used on their products. I said all of that to say this, they’re not being forthcoming. There’s a fine print that’s nowhere to read. Don’t trust them when they start saying “I assure you” and “please take my word”, scammers lingo. 

@user_gm0m0f We appreciate you taking the time to reach out to us and let us know about the iPad offer. This is definitely never the experience we want for our valued customers. While we wouldn't be able to offer a discount for this scenario, I would still love to take a look at your account and see if we can help reduce your billing, as well as follow up with you to make sure that you are able to get that iPad returned without any issues. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

@user_iuetvy​ Yeah, it would be nice if there was an update from Xfinity with a more clear-cut answer--it seems this has been happening for years.
The last rep. said "This is definitely never the experience we want for our valued customers," but what steps are being taken to prevent this in the future? I'd settle for a better explanation of how this is NOT a dishonest sales tactic.

Hello @user_iuetvy, thank you for taking the time to reach out on social media.  I understand your concern with the promotion, and I'd like the opportunity to check into that for you. 

I want to make sure you are fully informed and comfortable with the way your account is set up.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_0mfpf0​ I sent the iPad back

its all a bunch of lies.  The iIPAD is a line of service with xfinity mobile.  You are obligated to pay for service for two years.

  Watch your bank statements.  I had fraud charges soon after. I’m still fighting to get this taken care of 

@user_0mfpf0​ 

After this happened to me,  I had my identity stolen. 

I have someone’s bank account attached to my xfinity account and when I made a payment it got reversed to the scammers bank account. I’m still fighting to get this fixed.  I’m pissed because xfinity said the fraud department is still investigating.  In the mean time the scammers bank account is still attached to my xfinity account and they won’t do anything about it .  

Good evening @user_0mfpf0. Please send us a direct (private) message with your full name and address so we can look into this. Thanks!

@user_0mfpf0​ Thanks for posting. Thee thing is, not EVERYONE is saying it's a scam. I think everyone agrees that the offer is not consistent, transparent, and even deceptive, but I remember Xfinity implying that it was a legitimate offer and a customer saying that it was a real discount, just not as good as it sounded.
If you decide to keep the iPad, I'm curious to find out if your bill goes up instead of down. That part isn't clear to me after reading all of these posts (I turned down the offer myself, but wonder if I would accept it in the future).
It sounds like one of those things where the company expects people will ask for their money back but hope to cash in on those who just take the loss.
Either way, for Xfinity not to put an end to this and/or show the actual offer in writing is shady.

Hello @user_y6mph3, thank you for taking the time to reach out on social media. We'd be happy to check into this further for you. 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message