Xfinity asking for SSN over Chat

I had a chat to discuss sending out a technician, and it turned into a FREE "no strings attached" iPad offer, so I accepted and then got sent a link asking for my Birthdate and SSN. It seems extremely fishy. I cannot think for any reason why they would need my SSN. I am already an internet customer, I was told I did not need to sign up for Xfinity Mobile to receive this promotion, and there should be no associated credit check.

If this is not a scam, then Xfinity should be upfront about the information they will be requiring and give a reason as to why they would need it.

Responses

XfinityEva

Official Employee

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1.6K Messages

10 months ago

user_oaxc2t We appreciate you taking the time to contact us about this experience. iPad and other tablets, along with smartwatches would be an addition to an existing Xfinity Mobile line. Please see more details here: https://www.xfinity.com/learn/mobile-service

We also have our CSA Customer Security Assurance Team as well if you feel this was not a legitimate conversation and report at https://internetsecurity.xfinity.com/help/report-abuse

(edited)

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U

user_oaxc2t

4 Messages

I am not a current Xfinity Mobile customer; I was told I would not have to sign up for Mobile Service and having that service should still not require an SSN.

10 months ago

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XfinityChristy

Official Employee

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2K Messages

user_oaxc2t Please reach out to our CSA team to review and report this concern.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

U

user_oaxc2t

4 Messages

The CSA team link does not seem to load, nor the security link in the original comment.

10 months ago

0

XfinityChristy

Official Employee

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2K Messages

I am sorry that did not work for you. Please copy and paste this link to see if it works for you: https://internet-security-site-web.as-g7.cf.comcast.net/help/report-abuse?

Alternatively, you can give them a call.

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

BruceW

Gold Problem Solver

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26.3K Messages

10 months ago

@user_oaxc2t wrote: "The CSA team link does not seem to load, nor the security link in the original comment."

The employees, yet again, posted a CSA link which is only accessible to employees, not to customers. Try https://internetsecurity.xfinity.com/help/report-abuse instead. If you get a "Bad Request" message on that link, try opening it in a a different browser or in a Private/InPrivate/Incognito window.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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U

user_oaxc2t

4 Messages

10 months ago

Thanks Bruce, I have emailed their security team. I imagine it was real, but in general just seems incredibly scammy to offer something for free in exchange for personal not related to said item at all.

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BruceW

Gold Problem Solver

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26.3K Messages

10 months ago

... seems incredibly scammy to offer something for free in exchange for personal not related to said item at all.

I think you are right to be wary. There have been many Forum posts by customers who were misled into signing up for Mobile. Keep a close eye on them! They're slippery!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Customer Service

user_oaxc2t

Xfinity asking for SSN over Chat

XfinityEva

user_oaxc2t

XfinityChristy

user_oaxc2t

XfinityChristy

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_oaxc2t

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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