U

Tuesday, June 25th, 2024 2:09 PM

Xfinity asking for SSN over Chat

I had a chat to discuss sending out a technician, and it turned into a FREE "no strings attached" iPad offer, so I accepted and then got sent a link asking for my Birthdate and SSN. It seems extremely fishy. I cannot think for any reason why they would need my SSN. I am already an internet customer, I was told I did not need to sign up for Xfinity Mobile to receive this promotion, and there should be no associated credit check.

If this is not a scam, then Xfinity should be upfront about the information they will be requiring and give a reason as to why they would need it. 

Official Employee

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1.1K Messages

29 days ago

 

user_oaxc2t We appreciate you taking the time to contact us about this experience. iPad and other tablets, along with smartwatches would be an addition to an existing Xfinity Mobile line. Please see more details here: https://www.xfinity.com/learn/mobile-service 
 
We also have our CSA Customer Security Assurance Team as well if you feel this was not a legitimate conversation and report at https://internetsecurity.xfinity.com/help/report-abuse 

 

(edited)

4 Messages

I am not a current Xfinity Mobile customer; I was told I would not have to sign up for Mobile Service and having that service should still not require an SSN. 

Official Employee

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1.3K Messages

  user_oaxc2t Please reach out to our CSA team to review and report this concern. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

The CSA team link does not seem to load, nor the security link in the original comment. 

Official Employee

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1.3K Messages

I am sorry that did not work for you. Please copy and paste this link to see if it works for you: https://internet-security-site-web.as-g7.cf.comcast.net/help/report-abuse?

Alternatively, you can give them a call.

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Gold Problem Solver

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25.7K Messages

29 days ago

@user_oaxc2t wrote: "The CSA team link does not seem to load, nor the security link in the original comment."

The employees, yet again, posted a CSA link which is only accessible to employees, not to customers. Try https://internetsecurity.xfinity.com/help/report-abuse instead. If you get a "Bad Request" message on that link, try opening it in a a different browser or in a Private/InPrivate/Incognito window.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

4 Messages

29 days ago

Thanks Bruce, I have emailed their security team. I imagine it was real, but in general just seems incredibly scammy to offer something for free in exchange for personal not related to said item at all. 

Gold Problem Solver

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25.7K Messages

29 days ago

... seems incredibly scammy to offer something for free in exchange for personal not related to said item at all. 

I think you are right to be wary. There have been many Forum posts by customers who were misled into signing up for Mobile. Keep a close eye on them! They're slippery!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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