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user_nklvy7
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Monday, September 30th, 2024 3:53 PM

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Xfinity Chat - Free iPad [Edited]

Xfinity chat member told me there was a free ipad promotion on my account. After I had scheduled a technician. Had me fill out a form with my SS and DOB. Confirmed there were no prices changes. I have the chat downloaded as proof. After multiple questions at the end. Found out there is $79 up front and after 12 months I had signed up for as mobile line which would be $40 per month. Never wanted this. He literally lied to me. I need you to remove my information as internet service doesn't require my SS and DOB. Additionally, you should fire that employee. 

[Edited: Inflammatory]

Question

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Updated 

2 months ago

 • Edited

4.4K

28

user_2xrr28

1 Message

5 months ago

The same thing happens to me, and I called customer service multiple times and they cannot solve it for me. I end up cancelling the mobile service but still get charged $20 every month

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user_fnuwub

1 Message

5 months ago

Terrible and embarrassing from Xfinity. I’ve been a loyal customer for many years, and I can’t believe a reputable company like this would engage in such [Edited: Inflammatory]. I fell for it too and am now very concerned about having shared my Social Security number and date of birth. Thankfully, after the agent kept me waiting forever, I decided to end the chat. 

(edited)

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XfinityMartyR

Official Employee

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2K Messages

 

user_fnuwub Thank you for reaching out! I do apologize that the offer was not explained to you in depth. With any Xfinity Mobile device promotion, a Xfinity Mobile account has to be created, and a line of service would have to be added. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

0

user_u7voxb

1 Message

5 months ago

The same thing just happened to me as well, where they said I would receive an iPad at no cost and refused to reveal the details of the promotion. 

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XfinityBenjaminM

Official Employee

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2K Messages

 

user_u7voxb Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_yurjhu

1 Message

5 months ago

Happening to me rn. I was promised a free ipad as a December deal. Now they're trying to say that's not true and I have nothing coming. This is too common to not be a policy. What kind of joke is this? What kind of large corporation [Edited: Inflammatory] people?

(edited)

3

CC_Tony

Retired Employee

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1.4K Messages

@user_yurjhu
Hello! I am sorry to hear about your experience. For a while there, we were running a promotion for a free iPad as long as you sign up for an unlimited line. Some internet offers get a discount for adding an unlimited Xfinity Mobile line, but that excludes tablets and smartwatches. There has been a bunch of confusion over this. If you signed up for a service/promotion and the price wasn't as advertised, we can review that for you.

To anyone else reading this comment, remember that unsolicited Direct Messages are against the Xfinity Community Guidelines. You must be invited by an Official Employee before sending a DM to Xfinity Support. Please, create a post first detailing your experience in the appropriate board.

5 months ago

el_bajo

New Poster

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13 Messages

Crossposting from another thread to spread the message about this Xfinity scam:

First, thank you to everyone for posting about this scam. Just got the same scam offer by an agent named Haricharan after contacting chat support to fix the $12.99 I was charged when claiming the "free" Polar Express through Xfinity Rewards (only Xfinity can suck so bad at things that are supposed to make customers happy and have the opposite effect - remember the debacle of the free Peacock offer for certain levels of Xfinity rewards?). 

Hey Xfinity, months ago in this same thread you said you were going to fix these scammy "offers" from your chat agents yet you have done nothing. Stop the lies and fix it. Not mentioning all of the additional charges (even after asking for more details) is unconscionable. Stop being evil.  Here are the details of my chat should you actually want to be a human and be kind to other humans. 

Haricharan: XXXX, I have an offer in which you will get CONNECT MORE 300mbps speed + BRAND NEW APPLE I PAD 10 TH GEN and with that your monthly bill would be $80.00 a month including all the taxes and fees. So you will save around $15.00 a month and once you apply this new plan i will adjust your current bill as well so that you will pay less this month. Sound's good ?

Me: I need the other details. How long is that price good for? What is the regular price after that intro period? How long is the contract?

 

Haricharan: So I would like to inform you that your plan is good to go for the next 24 months with a contract so you do not have to worry about any price increase on your monthly bill but in future if you find a more lower bill option so you can switch to that as well ad there will be no penalty charges for it. How does that sound?

Me: I will pass. No thanks. I will stick to my current plan.

 

Haricharan: May I know the reason for your hesitation?

Me: I don't trust Xfinity. I can see multiple posts on the Xfinity forums of people being offered this same "offer" and bring charged installments for t my r iPad as well as having a mobile line added to their account for the iPad. So, I my decline the offer.

(edited)

 

5 months ago

0

XfinityKassie

Official Employee

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1.7K Messages

 

el_bajo Good morning! We appreciate you taking the time to reach out to our Community Forums Team regarding this offer. I will be sure to pass along the feedback, as we are always looking to implement and improve our customers experience with our Xfinity products, services, and support channels. We want to be sure you are confident in making informed decisions when it comes to the services you subscribe to, and the products you purchase. We implemented a customer consent form a few years ago to detail out promotions, and changes that are being made to your account. If you are ever making changes, this should detail out what is all included in your promotion you are signing up for. Thank you for sharing your story. Please feel free to let us know if there is anything else we can assist you with. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_qqtqkt

1 Message

5 months ago

This scam is still going strong. The 'agent' (really a cellular sales rep) Ashish tried to send me a 'free ipad' when i reached out via chat with concerns about hitting my home internet monthly data maximum. I do not have any other service through Xfinity. They are such an unbelievably shady company. I was told that my bill would be $11 lower per month with unlimited data.  I might have gone with it if my family didnt already have 3 Ipads. I feel bad for anyone that gets scammed in this way.

I was assigned 4 agents through chat before giving up on my original intent of not going over my monthly data quota and being charge $10 for 50 Gb. I will just have to review it manually.

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XfinityAngie

Official Employee

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1.8K Messages

 

user_qqtqkt, Thank you for sharing your experience with us. I am glad you are being careful. I have been there myself, and it is not a good place to be when you feel like you are being taken advantage of. We want to do everything we can to make sure you know that we are legit Xfinity Employees here on this platform. I would like the opportunity to help you with your data issues. If you are going over each month on your data, we do have some ways to help. If you add the Xfi Complete to your package, in some cases, it is included with specific promotions, and if it isn't, it would increase your bill by $11 a month. If you would like to see what your options are,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

NicoleB954

1 Message

5 months ago

Same I chatted with an agent today because I was having some issues with my WiFi and he mentioned that I qualify for a free iPad and that he was going to send over the link to fill out for delivery and they asked me for my SSN & DOB if something is free what do you need my ssn for the agent could not answer my question 

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user_38iuuv

1 Message

4 months ago

Same thing happened to me in July and was attempted again today in the chat feature on Xfinity's site. 

I'm switching providers. This is a huge problem that seems to have been going on for years. I don't feel safe using Xfinity because of this and when I tried to call them about it, the security team asked for the one-time code that says Xfinity will never ask for it. 

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XfinityAdrienne

Official Employee

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1.3K Messages

Hey there, @user_38iuuv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. That is certainly never the experience we want for you, and we do take your security very seriously. We would recommend following the steps here to report the activity. Please let us know if you have any other questions/concerns, we are happy to help! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_up4rcs

2 Messages

4 months ago

Same thing happened to me. I actually returned the iPad and cancelled my service with xFinity. Three months later they are still trying to charge me for equipment that I haven't returned, but I have the receipts. This company is dreadful.  

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user_up4rcs

2 Messages

also, I may have a check to see if there is some legal action we can take to stop xFinity scamming their customers. 

4 months ago

0

XfinityBrianH

Official Employee

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1.3K Messages

 

user_up4rcs Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_394a85

Visitor

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1 Message

4 months ago

Yup, this just happened to me as well! And through Xfinity’s “virtual assistant” link!!! He started the conversation by saying he was sick with a fever and needed coffee. Then told ne there was a special deal that would include a free iPad and better Wi-Fi. Sounded too good to be true so I asked lots and lots of questions. Fortunately it felt very scammy to me and I didn’t fall for the whole “We just need your social security number and date of birth to proceed” and ended the conversation!! My question is, are these Xfinity “employees” running a scam?? Or is the system being hacked?? Xfinity we need some answers!!!!!

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user_csn7bq

1 Message

3 months ago

Same happened to me. Emailed CEO as someone has mentioned that works to solve that issue. Hopefully will get some resolution soon

1

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XfinityJanelle

Official Employee

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1.5K Messages

@user_csn7bq  Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. I would be more than happy to offer my assistance looking into this further for you. If you need further assistance please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_3ejdl6

1 Message

2 months ago

This free iPad bait and switch offer is still going strong. I contacted xfinity via chat to discuss my home internet bill increasing 82%. I was told they could reduce it significantly and I would get a free iPad. I asked for more details and was given basic info. I was then sent the link to the SSN DOB website. I did not sign up. I have screenshots of the chat if needed. 

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XfinityEricB

Official Employee

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2.2K Messages

 

user_3ejdl6 Thanks for reaching out to let us know you had a converstaion with mention of the free iPad. I would be happy to get as much information as I can in reguards to this conversation to send up the chain of command. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy weekend @user_nklvy7  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_g25ytl

1 Message

2 months ago

Hello,

The same thing has happened to me and ive been getting charge. I never wanted the iPad and was told I wouldn't be charged. now I have xfinity mobile and I never signed up for this. im getting charged $67 a month for something I don't even want'

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XfinityShawn

Official Employee

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1.4K Messages

 

user_g25ytl My team can help you with your mobile concerns today as this isn't the experience we want any customer to have. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

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