carol601's profile

Contributor

 • 

69 Messages

Thu, Jul 22, 2021 3:57 AM

Xfinity won't display 4K UHD

I have a 4K tv with the proper Xfinity 4K box (xg1v4).

I have set the inputs on the tv to turn ON "UHD".  

But for some reason, when I try to watch a 4K UHD movie, tv show or whatever on Xfinity, it will only show in regular 4K.  BUT, if I go to Netflix or Roku or some other input, the UHD works!

Can anyone explain why shows on Xfinity won't uptick to UHD if the show is shot in that format?

Thank you!

Responses

Official Employee

 • 

125 Messages

8 d ago

Hi, @carol601

Thank you for taking the time to reach out through our Forums page! Please view our FAQs on 4K Ultra HD (UHD). (https://comca.st/36ZwfrX) If all requirements are meant, there are steps to ensure the settings are set up correctly with the box on https://comca.st/3eRiBM2. Please let me know if this helps!

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