dayziner's profile

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2 Messages

Sat, Nov 21, 2020 11:00 AM

Possible to go back to legacy cable box?

The x1 guide is horrible. The entire interface is absolutely awful and inconvenient. Everything is dark and hard to read. Too many shows are displayed in the guide making room for only the first word in a show title. When in on demand, instead of having a simple list of programs or movies you have to scroll back and forth and up and down searching through movie posters or DVD covers or whatever they are. When you change channels, instead of just pressing the channel number once, you have to press enter afterward. Even just going back to the previous channel by pressing the back button you have to press the back button plus enter. And it takes 3 or 4 seconds for the channel to change. And last but not least, you can't watch your current show while searching through the guide. The entire interface is terrible. I don't mind the remote too much. The light up option is about the only thing I like about the x1 experience. Except did they really have to make the remote click when you press the buttons? Is it possible to get an old legacy box and go back to the much nicer interface? It's really a shame that xfinity didn't make an option with more settings for customizing the guide view. Even with the extra options like being able to start a show or movie from the beginning if you missed the beginning...I hate the whole x1 setup.

Responses

Rustyben

Expert

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24K Messages

7 m ago


@dayziner wrote:
The x1 guide is horrible. The entire interface is absolutely awful and inconvenient. Everything is dark and hard to read. Too many shows are displayed in the guide making room for only the first word in a show title. When in on demand, instead of having a simple list of programs or movies you have to scroll back and forth and up and down searching through movie posters or DVD covers or whatever they are. When you change channels, instead of just pressing the channel number once, you have to press enter afterward. Even just going back to the previous channel by pressing the back button you have to press the back button plus enter. And it takes 3 or 4 seconds for the channel to change. And last but not least, you can't watch your current show while searching through the guide. The entire interface is terrible. I don't mind the remote too much. The light up option is about the only thing I like about the x1 experience. Except did they really have to make the remote click when you press the buttons? Is it possible to get an old legacy box and go back to the much nicer interface? It's really a shame that xfinity didn't make an option with more settings for customizing the guide view. Even with the extra options like being able to start a show or movie from the beginning if you missed the beginning...I hate the whole x1 setup.

a smart phione/tablet can use the xfinity TV remote app and use its program guide to search and set recordings. it is black text on white background.

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1 Message

7 m ago

In addition to the accurate comments from dayziner, the guide in legacy service (the "old interface" with easily-read white letters on blue background) allows looking at listings for one channel at a time as much as two weeks in advance by "highlighting" a channel in the guide then pressing the guide button again.  Vertical scrolling through the selected channel is quick and easy.  I looked for this functionality in the X1 guide at a friend's house; it's not available with the dark, nearly unreadable X1 guide.  Apparently, horizontally scrolling "into the future," was the closest equivalent and was very slow and awkward.  I also like setting reminders in legacy service; I couldn't find an equivalent in the X1 guide.  It would seem that those who designed the X1 guide don't use it themselves.  I cannot get interested in voice-activated remote controllers, even if illuminated, with such a poorly-designed guide.  I still have legacy service and don't plan to change to X1.  What good is a seemingly slick-looking channel guide if it doesn't work as effectively as what it purports to replace?

Rustyben

Expert

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24K Messages

7 m ago


@onekev wrote:

In addition to the accurate comments from dayziner, the guide in legacy service (the "old interface" with easily-read white letters on blue background) allows looking at listings for one channel at a time as much as two weeks in advance by "highlighting" a channel in the guide then pressing the guide button again.  Vertical scrolling through the selected channel is quick and easy.  I looked for this functionality in the X1 guide at a friend's house; it's not available with the dark, nearly unreadable X1 guide.  Apparently, horizontally scrolling "into the future," was the closest equivalent and was very slow and awkward.  I also like setting reminders in legacy service; I couldn't find an equivalent in the X1 guide.  It would seem that those who designed the X1 guide don't use it themselves.  I cannot get interested in voice-activated remote controllers, even if illuminated, with such a poorly-designed guide.  I still have legacy service and don't plan to change to X1.  What good is a seemingly slick-looking channel guide if it doesn't work as effectively as what it purports to replace?


go to that channel (live) and then press right button. press OK again on the channel and see the listing you describe. it is called the mini-guide

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New Poster

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1 Message

6 m ago

This guy has it right.
The X1 really is that bad.
Irritatingly slow rebooting.
I have the legacy box and won't give it up. Even the old silver remote is better. The volume channel buttons are in the middle of the remote, not stupidly at the top. Volume and channel change are the most used functions. New black hard to see remote is bad. It certainly wasn't designed with human hands in mind, maybe aliens instead? X1 really wasn't thought out enough.

Regular Contributor

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215 Messages

6 m ago

I completely agree with posts 1, 3 and 5. I deeply regret giving up the legacy box we had as the interface on the X1 box is not very intuitive and overly complicated for no good reason.

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hello @Bill21grove and others providing feedback regarding the X1 guide. We appreciate you for posting and sharing your experience and feedback. Unfortunately, since we are phasing out the older legacy platform, it's not possible to go back to a legacy box. We care about how our customers feel and think about our services and features and welcome you all to share your suggestions and what changes you think could be implemented to improve your experience. Please feel free to share your suggestions here. I hope this helps. 

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Visitor

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1 Message

 X1 is terrible. The engineers who designed it should be fired!! If you are watching a show and see something you like, with the legacy you could hit record and it would record FROM THE BEGINNING OF THE SHOW!!! Not with stupid X1. It starts recording from the moment you hit record. Awful. Why take away ANY features from legacy. Also, in guide, with legacy you could enter another channel while in guide and it would go to that channel in guide. NOT IN X1. Comcast needs to find some people with common sense and maintain the best features and then add some new ones. Totally ridiculous. FIX IT!!!

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