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applehazar
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Crafty Conversation
Resourceful Response

Contributor

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327 Messages

Saturday, April 29th, 2023 5:26 PM

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X1 Netflix help

My Netflix app on X1 box says no internet found.  I have reset cleared saved accounts  powered the box 4 times  same issues. Just started2 days ago. Netflix  works  on roku and all other X1 apps work fine. Paramount plus. Amazon. Hulu. HBO max. Also peacock now will not work on X1 box. All I get is welcome screen cannot load any show  help please 

Question

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Updated 

2 years ago

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applehazar

Contributor

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327 Messages

2 years ago

Huh.? No response?  Where is xfinity customer support?

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Tek

Problem Solver

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919 Messages

2 years ago

Try a System Refresh. Hit the A Button on your Xfinity Remote and select System Refresh. 

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applehazar

Contributor

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327 Messages

@Tek​ as I have said   I did  that  doesn’t work!  

(edited)

2 years ago

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applehazar

Contributor

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327 Messages

@Tek​——————————-

(edited)

2 years ago

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applehazar

Contributor

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327 Messages

Where is xfinity support?.

2 years ago

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applehazar

Contributor

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327 Messages

@Tek​ I appreciate your responses. I tried calling Comcast support. They refuse to answer as human beings. Only bots that cannot help  sign of the times 

(edited)

2 years ago

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Tek

Problem Solver

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919 Messages

I suggest you call Xfinity support. You said you rebooted the box. Not a system refresh.

Best of luck. Sorry I couldn't be help.

2 years ago

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applehazar

Contributor

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327 Messages

2 years ago

I need to refresh Netflix app on x1. And there is no way to do that.  Horrible system 

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applehazar

Contributor

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327 Messages

2 years ago

Xfinity support will not accept phone calls 

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applehazar

Contributor

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327 Messages

2 years ago

Just tried another system refresh. Now some dvr recordings will not play. On demand doesn’t work either 

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Tek

Problem Solver

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919 Messages

@applehazar​ If that is the case you have system signal issues, which will likely require a technician visit. 

That would explain why the Netflix app isn't getting a internet signal. 

2 years ago

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applehazar

Contributor

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327 Messages

Finally got through to a live person. After an hour of doing the same things I had already done she decided my x1 box may have a blown mother board   As I said everything works fine with roku so it’s not an internet issue. Anyways I am swapping the box which is now very old next week.  Thanks for all the replies. I think I may now qualify as a technician lol  😆 

2 years ago

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