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@rdwilcox I ended up returning their garbage modem. It's completely dumbed down. You can't even do port forwarding correctly. I went back to my Netgear CM2050V and the Gigabit Pro. No sense in paying extra $$$ for just 200mbps mor
Gigabit x2 - Not getting what I'm paying for
Hi. I figured I'd try posting this issue here, since going through the customer support phone number is a royal waste of time and I always end up with [Edited: "Inflammatory"] in a foreign country whose only solution is to reboot the modem.I just recently upgraded to the Gigabit x2 service which is
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I am in an area with the increased upload speeds 100 or 200 mbps depending on download speed level I select. But I would need to go with the Xfi complete to get the increased upload speeds. My question is there any details on when my customer
Customer modems new increased upload speeds
Is there any update on when customer owned modems will get the mid split increased upload speeds? I've seen articles about the faster upload initially on xfi complete and later in 2023 for customer modems. Is there any more details, a projected timeline for customer modems? Tha
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We are supposed to be on Fast plan. Even right now our Internet speeds have dropped from over 500Mbps earlier today to just 200Mbps now. I just spent the last hour following the virtual troubleshooting steps, restarting the modem, etc. It was no help
Xfinity System Upgrade - Loss of Stable Connection
We got a text message on July 29, 2024 that "[Xfinity] completed work in [our] area as [they] continue to evolve the Xfinity Network". Ever since that "network upgrade", our internet connection has become very unstable. Our Network download speeds frequently drop from 500Mbps down to 20Mbps, and som
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To Everyone: I downloaded the "Friendly Streaming Browser" from the Apple App Store to my MacBook Pro. It was very quick to download and very simple to set-up/use. Xfinity Streaming works fine (as well as any other streaming service you may
Safari 15 cannot open Xfinity stream on the iMac
It hangs on the buffering screen when I try to stream Xfinity TV on the Xfinity website. Only occurred once I updated to Apple's latest browser, Safari 15.
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High Unexplained Data Usage
The last couple weeks we have been experiencing high unexplained data usage, both upload and download. We are able to track this via our router portal online. I occasionally cross reference with xfinity and they're usually pretty close on total usage. Over the course of the last couple years
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Your Home Network
Yes my ping constantly spikes while playing games and my downloads are super slow and inconsistent. I tired moving my pc to the modem for a wired connection to test the download speed and it jumped up to 80 for about a min before going down to 0. I'm
slow Internet Speed
I'm running the 1200 Mbps plan and my download speed and upload speeds are so terrible. Around 3.5 and when I unplugged the modem for a few minuets and reconnected my rate went up to about 22.2 download speed for a few min before dropping again. I use a wireless connection.
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Hello! @Vialee We hope you and your loved ones stay safe during Storm Ian. Download the Xfinity app or check My Account to monitor your services and stay connected in the event power is lost. Check out the Xfinity Response Center f
Hurricane Ian
**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat
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@user_c34506 Hello! Thank you for reaching out to us here on our Community Forums. We would recommend uninstalling the Xfinity Stream App completely, and hard restarting the Fire Stick (or Fire TV) by unplugging it from the power outlet for several m
Xfinity Stream on Firestick Not Working
My app on friestick stopped working on all my firsticks. Also I can't upgrade or install from the store it says it is unavailable. Anyone having this issue?
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@user_v3pxt6 Thank you for reaching out via our Xfinity Forums. If you're an Xfinity customer without an Xfinity TV package, you can still watch select free content. Simply download the Xfinity Stream app or visit the Xfinity Stream portal and log i
Xfinity Stream App is telling me Extra Cost for Roku
We just got Xfinity internet today and the tech was showing me Xfinity Stream on Roku, but it is showing a cost of an additional $32/month. He said it should be free and included with the internet we purchased. Help!
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SB8200 modem DOCSIS 3.1 upstream not working and slow upload speeds
I recently upgraded my SB6183 modem to an SB8200 modem to try and take advantage of the 100 Mbps upload (800 Mbps download) speeds on my plan. On the SB6183 modem upload speeds were 22 Mbps. After activating the SB8200 modem my upload speed went down to 6 Mbps. Multiple calls with technicians and 2
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Your Home Network
I've tried putting my Google Fi SIM card into the new Pixel 7a, but the home screen says the SIM card is not compatible and that I need to contact Xfinity about unlocking the device. I've tried the Xfinity Assistant but can't get it to put me through
Need Xfinity to unlock my new Pixel 7a phone so I can use it on my Google Fi account (I'm not an Xfinity Mobile customer).
I do not have Xfinity Wireless/Voice/Phone service. I have Google Fi instead, and I just received an upgrade to a Pixel 7a. Unfortunately it's locked for Xfinity (I have no idea why...mistake at the warehouse?) and I can't activate it until Xfinity unlocks it. Is that even possible?
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Hi, @user_ff29b7 The Xfinity Stream Beta App may not be available for every Smart TV. You can use the following link to view a breakdown of the Samsung devices and software versions that would be able to download and use the app https://comca.st/3uN6
Xfinity app not on Samsung smart tv
Hi I can’t get the xfinity stream app on my new Samsung smart tv. Help?
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Need help understanding a recent order !!
My agreement ends on April 14th. I called about 10 days ago to see what I could do because I didn't want my bill to go up with my agreement ending. I was told to wait till April 7th and there would be a better deal. I talked to a nice lady that said her name was Estella. I said thank you and do I c
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Customer Service
@user_tf5uem I am sorry that an app you enjoyed was retired. The app is no longer available for download or use, and customers who have it installed on their mobile devices will be unable to use it and/or may encounter errors. Customers can use one o
Removal of tv remote app
Pleas bring back this app with all of its functionality! I enabled me to easily see/scroll through the guide. It is very difficult to read the guide on the tv. The ability to search for on demand is also helpful.
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I travel on business and use a Xfinity hotspot. Worked well for a year until I streamed a movie. Afterwards my data rate slowed down to near zero. So slow that the Speedtest timed out before even running. I implemented "Forget this
Can't connect to xfinity hotspots?
So, connecting a device to xfinity hotspots is very CONFUSING. I got a new Ipad & when I'm out & about i want to be able to connect to xfinitywifi hotspots. The IPad is a wifi only model & not directly on xfinity but I have both xfinity internet & xfinity mobile for my phone. I tried
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First step on downloading and opening Xfinity App to start XB8 modem-router
Upgrading internet equipment
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Xfinity App
It would help if you could provide more information about the 'suspicious activity'; what exactly was happening, and what was the verbiage of the message(s) you received? It might have been as innocuous as your phone doing a system update, or perhap
Suspicious Activity
So, last night my norton antivirus showed an suspicious activity on my wifo network and my android mobile s9 also showed an suspicious activity on my wifi and all devices got disconnected from wifi. But my xfinity advance security showed nothing about an suspicious activity. Every other device that
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How long does a plan upgrade take?
On Tuesday I upgraded my service plan from Fast (300 Mbps) to Super Fast (600 Mbps). Yesterday and today (Thursday) I've run the Ookla speed test, and I'm consistently seeing download speeds around 250 Mbps. I've restarted the modem several times. According to Comcast's modem capability page my Arri
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Customer Service
@XfinityElizabethA Yes. I tried that. That gave me issues as well when I tried to reinstall for about 24 hours the appstore would not allow download but had a icon with a shopping cart and right beside it the word unavailable. I was finally able to
Fire TV Xfinity Stream issue 5/25/23
the streaming app is stuck on this screen. I have app version 7.0.0.00. Fire OS 5.2.9.5
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UPDATE: Xfinity tech support has not responded yet to the "escalated" case opened on May 22, the direct message sent to them on May 23, or my post of May 24. I did, however, receive three emails from them today wanting me to "upgrade" to an un
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Internet Usage Spike
I called Xfinity two days ago about my usage nearly doubling, despite me using less internet. My network is password protected, I have added no new users or devices in months, I cancelled my Netflix in early April, and somehow Xfinity is showing an increase. I still have not received a response to t
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