... your Amazon Fire TV and tablet devices must be running Fire OS 6 or later.
Any smartphone, tablet or Fire TV device running Android 6, Fire OS 5 or earlier isn't supported.
Some Fire OS devices may not be capable of running Fire OS 6 or higher and so won't meet the requirements of the latest Stream app. For the latest Fire OS version supported by your device see
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Hi there! Thank you for reaching out to us via our Xfinity Community Forums! I'm so sorry to hear about the trouble with Xfinity Stream app. We are here to help!
Have you tried updating the app like the message suggests?
Hi there @user_34feac. I am sorry to hear that you are having troubles with the Xfinity Stream App on the Firestick. Have you tried to uninstall the App and install the app again?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@ClownBaby I appreciate you making us aware of the troubles you are experiencing accessing the Xfinity Stream app. I am here and would love to help. Have you tried uninstalling the app and reinstalling the app?
Hello @user_254697 , thank you for taking the time to reach out to our great team through Forums. I appreciate your patience with our response. You stated about update message, can you share which update you are referring to? I want to make sure we are on the same page. I will do all I can to assist.
@user_289007 As mentioned in @BruceW 's post, all users experiencing issues in this thread, please confirm your Amazon Fire TV and tablet devices are running Fire OS 6 or later. Any smartphone, tablet or Fire TV device running Android 6, Fire OS 5 or earlier isn't supported.
Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
@XfinityElizabethA Yes. I tried that. That gave me issues as well when I tried to reinstall for about 24 hours the appstore would not allow download but had a icon with a shopping cart and right beside it the word unavailable. I was finally able to re-install the app but it is not working. I am having the same issue.
Thank you for sharing all these images, @user_289007. I would like to take a little deeper look at the account itself. Are you also connected to the In Home Network name (SSID), or is the TV conecte to the xfinitywifi or XFINITY hotspot? Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I do understand and have seen/read the original posting @user_289007. The Xfinity Stream app is available on all Fire TV devices running on Fire OS 6 or later.
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I had a newer Fire TV stick that I had not activated yet. Fired it up today to see if that was the issue. Xfinity Stream app is up and running now without issue!! 👏🏻👏🏻🥳
We are so glad to hear you are able to access the Stream app now!
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_289007 so we have to purchase a newer version of Firestick? Somebody had mentioned that firestick updates the newer versions remotely. We don’t have to buy new firesticks. I need to find out.
Apparently we would have to purchase a new Fire Stick or use another method like Roku, AppleTV, have a smart tv, etc. Xfinity/Amazon may come up with a fix eventually but I would not count on that. I went ahead and purchased two new Fire Sticks (at about $25 each I might add) just to save myself the waiting and the grief of having no access to the Xfinity Stream app on my TVs.
Is there another way to make the app work on fire os 5? It worked before 5/25/23 I get that it’s no longer supported but why doesn’t it work at all? all the competition apps still work on my device. Just make it work I don’t care if it bugs out sometimes hits don’t give me an endless update loop on an app that was working last week on the same hardware
@ClownBaby Since it is not supported you would not be able to use it. Let's say you had the older version installed, it would prompt you with a message to update the app to a newer version before continuing.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
After reading this whole thread, it seems that the app did support Fire TV OS 5.x, but per the Xfinity replies, it no longer does, and instead requires Fire OS 6+.
For those of us with a Fire TV model that itself does not support Fire OS 6+, we just lost the use of our xfinity stream app.
The replies suggest that it’s the latest xfinity stream app that’s not supported for Fire OS 5.x. This answers the question of why those of us experiencing the issue are experiencing it. The replies also suggest that there really isn’t a way within Fire OS to run a previous version of a currently-on-offer app. I understand this and it seems reasonable.
Given all that, I’ll echo ClownBaby’s post above (asking for help fixing the issue rather than why it’s no longer working), but I’ll phrase it another way:
Can (or will) Xfinity help fix this issue by taking one of the following steps?
A) Offering an earlier version of the app under a different name, such as “xfinity stream FTV 5x legacy” or similar? That way, us 5x-ers could get the legacy app for our older TVs.
B) Reintroducing support for Fire OS 5.x in the latest xfinity stream app, and then re-releasing it as a new update.
Neither one will happen, because they would cost them a few pennies. Comcast only makes changes to increase revenue, or to cut costs. IOW, to increase profits. They've most likely already determined that whatever losses they might incur by dropping support for v5 devices will be more than offset by support cost savings or by gains. It's all about the Benjamins.
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Accepted Solution
BruceW
Gold Problem Solver
•
25K Messages
4 months ago
https://www.xfinity.com/support/articles/xfinity-tv-app-requirements says:
Some Fire OS devices may not be capable of running Fire OS 6 or higher and so won't meet the requirements of the latest Stream app. For the latest Fire OS version supported by your device see
https://www.amazon.com/gp/help/customer/display.html?nodeId=G2JXLC4L34GX73TE for tablets, and
https://www.amazon.com/gp/help/customer/display.html?nodeId=201497590 for TV devices.
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(edited)
0
Accepted Solution
BruceW
Gold Problem Solver
•
25K Messages
4 months ago
What model Fire TV do you have? If it's an older model it may not be able to run a later version of Fire OS. See
https://www.amazon.com/gp/help/customer/display.html?nodeId=201497590,
https://developer.amazon.com/docs/fire-tv/device-specifications-fire-tv-streaming-media-player.html, and
https://developer.amazon.com/docs/fire-tv/fire-os-overview.html.
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(edited)
0
user_34feac
Visitor
•
2 Messages
4 months ago
Tried everything for hours.
6
ClownBaby
New Poster
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5 Messages
4 months ago
I am having the exact same issue
2
user_254697
Visitor
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1 Message
4 months ago
same problem as well. over paying for something that works fine one day, then this update message pops up and you cant do anything.
2
user_94656e
Visitor
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2 Messages
4 months ago
Experiencing the same issue. What is the latest version of the Xfinity Stream app know to work with Amazon TV?
1
user_34feac
Visitor
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2 Messages
4 months ago
Tried uninstall and install.
1
0
user_289007
Visitor
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11 Messages
4 months ago
5
0
user_289007
Visitor
•
11 Messages
4 months ago
Thank you @BruceW
I had a newer Fire TV stick that I had not activated yet. Fired it up today to see if that was the issue. Xfinity Stream app is up and running now without issue!! 👏🏻👏🏻🥳
3
ClownBaby
New Poster
•
5 Messages
4 months ago
Is there another way to make the app work on fire os 5? It worked before 5/25/23 I get that it’s no longer supported but why doesn’t it work at all? all the competition apps still work on my device. Just make it work I don’t care if it bugs out sometimes hits don’t give me an endless update loop on an app that was working last week on the same hardware
2
user_533e6d
Visitor
•
1 Message
4 months ago
To summarize:
After reading this whole thread, it seems that the app did support Fire TV OS 5.x, but per the Xfinity replies, it no longer does, and instead requires Fire OS 6+.
For those of us with a Fire TV model that itself does not support Fire OS 6+, we just lost the use of our xfinity stream app.
The replies suggest that it’s the latest xfinity stream app that’s not supported for Fire OS 5.x. This answers the question of why those of us experiencing the issue are experiencing it. The replies also suggest that there really isn’t a way within Fire OS to run a previous version of a currently-on-offer app. I understand this and it seems reasonable.
Given all that, I’ll echo ClownBaby’s post above (asking for help fixing the issue rather than why it’s no longer working), but I’ll phrase it another way:
Can (or will) Xfinity help fix this issue by taking one of the following steps?
A) Offering an earlier version of the app under a different name, such as “xfinity stream FTV 5x legacy” or similar? That way, us 5x-ers could get the legacy app for our older TVs.
B) Reintroducing support for Fire OS 5.x in the latest xfinity stream app, and then re-releasing it as a new update.
0
BruceW
Gold Problem Solver
•
25K Messages
4 months ago
Neither one will happen, because they would cost them a few pennies. Comcast only makes changes to increase revenue, or to cut costs. IOW, to increase profits. They've most likely already determined that whatever losses they might incur by dropping support for v5 devices will be more than offset by support cost savings or by gains. It's all about the Benjamins.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
2