... your Amazon Fire TV and tablet devices must be running Fire OS 6 or later.
Any smartphone, tablet or Fire TV device running Android 6, Fire OS 5 or earlier isn't supported.
Some Fire OS devices may not be capable of running Fire OS 6 or higher and so won't meet the requirements of the latest Stream app. For the latest Fire OS version supported by your device see
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Hi there! Thank you for reaching out to us via our Xfinity Community Forums! I'm so sorry to hear about the trouble with Xfinity Stream app. We are here to help!
Have you tried updating the app like the message suggests?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Great! Thanks for checking on that. Have you also tried uninstalling and reinstalling the app? Does this only happen on your TV, or on all devices?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there @user_34feac. I am sorry to hear that you are having troubles with the Xfinity Stream App on the Firestick. Have you tried to uninstall the App and install the app again?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@ClownBaby I appreciate you making us aware of the troubles you are experiencing accessing the Xfinity Stream app. I am here and would love to help. Have you tried uninstalling the app and reinstalling the app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_254697 , thank you for taking the time to reach out to our great team through Forums. I appreciate your patience with our response. You stated about update message, can you share which update you are referring to? I want to make sure we are on the same page. I will do all I can to assist.
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@user_289007 As mentioned in @BruceW 's post, all users experiencing issues in this thread, please confirm your Amazon Fire TV and tablet devices are running Fire OS 6 or later. Any smartphone, tablet or Fire TV device running Android 6, Fire OS 5 or earlier isn't supported.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Awesome, the photos are super helpful! Have you tried uninstalling and reinstalling the Xfinity Stream app on your Fire TV?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityElizabethA Yes. I tried that. That gave me issues as well when I tried to reinstall for about 24 hours the appstore would not allow download but had a icon with a shopping cart and right beside it the word unavailable. I was finally able to re-install the app but it is not working. I am having the same issue.
Thank you for sharing all these images, @user_289007. I would like to take a little deeper look at the account itself. Are you also connected to the In Home Network name (SSID), or is the TV conecte to the xfinitywifi or XFINITY hotspot? Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I do understand and have seen/read the original posting @user_289007. The Xfinity Stream app is available on all Fire TV devices running on Fire OS 6 or later.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I had a newer Fire TV stick that I had not activated yet. Fired it up today to see if that was the issue. Xfinity Stream app is up and running now without issue!! 👏🏻👏🏻🥳
We are so glad to hear you are able to access the Stream app now!
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Is there another way to make the app work on fire os 5? It worked before 5/25/23 I get that it’s no longer supported but why doesn’t it work at all? all the competition apps still work on my device. Just make it work I don’t care if it bugs out sometimes hits don’t give me an endless update loop on an app that was working last week on the same hardware
@ClownBaby Since it is not supported you would not be able to use it. Let's say you had the older version installed, it would prompt you with a message to update the app to a newer version before continuing.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
BruceW
Gold Problem Solver
•
24.6K Messages
3 days ago
https://www.xfinity.com/support/articles/xfinity-tv-app-requirements says:
Some Fire OS devices may not be capable of running Fire OS 6 or higher and so won't meet the requirements of the latest Stream app. For the latest Fire OS version supported by your device see
https://www.amazon.com/gp/help/customer/display.html?nodeId=G2JXLC4L34GX73TE for tablets, and
https://www.amazon.com/gp/help/customer/display.html?nodeId=201497590 for TV devices.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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Accepted Solution
BruceW
Gold Problem Solver
•
24.6K Messages
2 days ago
What model Fire TV do you have? If it's an older model it may not be able to run a later version of Fire OS. See
https://www.amazon.com/gp/help/customer/display.html?nodeId=201497590,
https://developer.amazon.com/docs/fire-tv/device-specifications-fire-tv-streaming-media-player.html, and
https://developer.amazon.com/docs/fire-tv/fire-os-overview.html.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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user_34feac
Visitor
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2 Messages
6 days ago
Tried everything for hours.
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ClownBaby
New Poster
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5 Messages
6 days ago
I am having the exact same issue
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user_254697
Visitor
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1 Message
5 days ago
same problem as well. over paying for something that works fine one day, then this update message pops up and you cant do anything.
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user_94656e
Visitor
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2 Messages
3 days ago
Experiencing the same issue. What is the latest version of the Xfinity Stream app know to work with Amazon TV?
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user_34feac
Visitor
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2 Messages
3 days ago
Tried uninstall and install.
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user_289007
Visitor
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9 Messages
2 days ago
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user_289007
Visitor
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9 Messages
1 day ago
Thank you @BruceW
I had a newer Fire TV stick that I had not activated yet. Fired it up today to see if that was the issue. Xfinity Stream app is up and running now without issue!! 👏🏻👏🏻🥳
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ClownBaby
New Poster
•
5 Messages
12 hours ago
Is there another way to make the app work on fire os 5? It worked before 5/25/23 I get that it’s no longer supported but why doesn’t it work at all? all the competition apps still work on my device. Just make it work I don’t care if it bugs out sometimes hits don’t give me an endless update loop on an app that was working last week on the same hardware
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