Need Xfinity to unlock my new Pixel 7a phone so I can use it on my Google Fi account (I'm not an Xfinity Mobile customer).

I've tried putting my Google Fi SIM card into the new Pixel 7a, but the home screen says the SIM card is not compatible and that I need to contact Xfinity about unlocking the device. I've tried the Xfinity Assistant but can't get it to put me through to an agent who can unlock it. Also, having the phone download an eSIM doesn't work. Won't even start downloading.

@User_S.K., Where did you purchase the phone from? 

I purchased the phone directly from Google Fi, as they informed me I had reached my two-year upgrade point. I ordered it through them, and they sent me an Xfinity-locked phone for some reason. Have spent a couple hours with them trying to activate it, and it's clearly locked. If I can't get Xfinity to unlock it, I have to convince them to send me a correctly unlocked phone.

@User_S.K.

Thank you for reaching out for help with Xfinity Mobile service, via our community forum. We are not equipped to unlock mobile phones on this platform. There are other ways to receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist 

You can contact our Xfinity Mobile support center via any of the following methods: 

• SMS Text Message: 1 (888) 936-4968

• Phone: 1 (888) 936-4968

• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Thank you for participating in our community. 

@User_S.K.​ SAME EXACT problem, what was your solution?  Google Fi support said they'd have to ship a new phone.  How the heck did I get an Xfinity locked phone from Google directly in the first place!  I left Comcast years ago for really good reasons, and I'll never be a customer of them ever again.