Visitor
•
1 Message
Xfinity Stream on Firestick Not Working
My app on friestick stopped working on all my firsticks. Also I can't upgrade or install from the store it says it is unavailable. Anyone having this issue?
Visitor
•
1 Message
My app on friestick stopped working on all my firsticks. Also I can't upgrade or install from the store it says it is unavailable. Anyone having this issue?
CCChristian
Contributor
•
127 Messages
1 year ago
Hello @user_JOB thank you for reaching out to Xfinity through our Forums! I hope you are having a fabulous day so far! I am sorry to hear about the trouble you are having with the Xfinity Stream App on your Firestick.
Just to clarify, To find and download the Xfinity Stream app in the Amazon Appstore, your Amazon Fire TV and tablet devices must be running Fire OS 6 or later.
Is your Firestick running Fire OS 6 or later?
4
0
user_c34506
Visitor
•
1 Message
1 year ago
I'm having a similar problem, I have ver 7.0.0.0.9 which won't work. It states I need to update to a newer version 7.4.1.7, but when I try to update from the app store it downloads the same old version 7.0.0.0.9. I've deleted the app, unplugged the TV from the wall to hard reset, but nothing is working.
1
jameskjones
Visitor
•
2 Messages
1 year ago
I'm having xfinity stream app working on my firestick also can anyone help me?
1
0
jameskjones
Visitor
•
2 Messages
1 year ago
xfinity stream app NOT working - sorry
3
0
user_306fb3
1 Message
11 months ago
I have had the same issue on 2 Amazon devices - Gen 2 Fire Cube and a new 4K Max Fire Stick - latest firmware, modem restarts done, etc. It's an app issue. I get the same error message and has happened to 2 different titles played several weeks apart on different Amazon devices. I never had a single successful movie play through. The movie stops about 2 minutes in and goes to a black screen with a message something like 'playback is unavailable at this time' or something like that, I forget now but nothing 'telling' as to why or what the error is. It's not a connection issue - I have over 500Mb of bandwidth available at the location. I can play fine on other devices - just not on my TV - which is the whole point. Seems a shame after losing Peacock, which I actually used & replaced with a $1 weekend movie offer that you can't watch where you want to watch it. It's lame. It seems to only be an issue with Amazon products, at least for me, which is a fairly large market share of how people watch content. I had Xfinity online assistant help, who put me through to tech phone call which was hung up once I explained my situation. A follow-up email from Xfinity based on a survey response I left with my critical view of Xfinity, asking if they could reach out which I agreed to but then they never reached out. Like those folks who always say - "Give me a shout if you need anything" but they don't actually mean it. My advice is either don't use Amazon products if you want to use Xfinity Stream or find a more reliable service.
1
0
user_12970d
2 Messages
11 months ago
Great xfinity app not working on the fire stick. I guess xfinity partnered with Amazon fire to make us buy new fire sticks. Come on that’s messed up. Cut us a break we’re paying an insane amount for internet the least you could let us do is stream on the fire stick.
0
user_12970d
2 Messages
11 months ago
You have to buy a newer fire stick. Thank xfinity and Amazon for a genius collaboration to make us spend more money
1
user_fdee7b
1 Message
11 months ago
Is streaming having issues. Same error on both android and firestick. "Error
connecting" reinstalled app. Prior to reinstall error was "Error loading guide. Try again later"
0
0
Mom23Kdz
Visitor
•
11 Messages
10 months ago
**To be clear, I am able to stream the Xfinity Stream app fine on each of my Fire TV Stick 4K Max devices. It’s the $1.00 reward movie I’m going to discuss.
I claim my $1.00 movie reward, choose my movie, start it on the Xfinity Stream App using my Fire TV Stick 4K Max and it plays for about 5 minutes then an error message appears as shown on the attached picture.
So stupid me tries repeatedly until I was furious but decided to go into another room where I didn’t want to watch the movie and amazingly it streamed just fine on the Xfinity Flex Box. I switched to the Fire Stick and guess what, I received the same error message.
I was told we didn’t need to use the Flex Box or even have to have one. However, it’s the ONLY way the reward movies will stream. Tried the newest ROKU, exact same issue. So I decided I don’t need or want the rewards nor the Flex Box and will be taking it back to the store.
I am using the Fire TV Stick 4K Max (the newest) on all of my TVs. They’re all running -
Fire OS 7.6.5.2 (PS765/3564).
Another interesting feature, the tv which has the Flex Box and the new Fire TV Stick 4K Max - I turn the tv on and try to use my Fire Stick, the Flex Box will not let the Fire Stick play. I put it on the Fire Stick and automatically it changes to the Xfinity Flex Box. Another reason it’s going back to the store. You can try to tell me to uninstall & reinstall the Xfinity Stream App and do a hard reset on the Fire Sticks however they’re the newest version and 3 of the 5 TVs are brand new. There shouldn’t be any reason to have to do anything except sit back and watch a movie. In my opinion, Xfinity wants to control your tv. They want you to use strictly use their device. We’ve had it on every tv and experienced the same issue. An extremely bad way to conduct business.
No replies necessary if you’re going to offer advice to tell me to try something because I’m not trying anything. The box is being returned tomorrow.
I just wanted to describe what I’m experiencing.
Everyone have a fantastic day!
0
user_1h34ey
1 Message
9 months ago
I’m getting unrecognizable device code when I enter the activation code. How can I fix this?
0
0