Hello, user_jdnjc0! Congratulations on your new modem! That's awesome! We are happy to help so you can use that! This link has all the instructions to activate the new modem using the Xfinity app. Are you having a hard time getting logged into the Xfinity app or are you not seeing the activation tile for the modem?
Thanks for reaching back out, are you still having issues getting your modem activated and getting your services working?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_jhydee Hello! Thank you for reaching out to us here on our Community Forum. We suggest going here (https://www.xfinity.com/support/articles/activate-xfi-gateway-app) where you'll find step-by-step instructions on how to get your modem activated and connected. If you have any difficulties, please let us know!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRay
Official Employee
•
3.1K Messages
11 months ago
Hello, user_jdnjc0! Congratulations on your new modem! That's awesome! We are happy to help so you can use that! This link has all the instructions to activate the new modem using the Xfinity app. Are you having a hard time getting logged into the Xfinity app or are you not seeing the activation tile for the modem?
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user_jhydee
1 Message
6 months ago
Need help setting up modem please
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