Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (513.2K)
Accepted Solution
Official Solution
Closed
Is Gigabit X10 available at my residence?
I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks, Sta
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Turn off two factor authentication
How do I turn off two factor authentication?
Question
•
Accepted Solution
Official Solution
Closed
Fox Sports 2/FS2
I have seen several posts (mostly yrs old) about this and I tried all the answers but I still can't watch FS2. It doesn't show as a channel I can add or even as an available channel if I check as a new customer moving to my address. I can't stream from xfinity. FS2 does show as a tvgo channel but sa
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
X1 dvr recording limit changes/problems?
I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu s
Question
•
X1
Accepted Solution
Official Solution
Closed
X1 Intermittent Sound Cut Out Skipping Audio Issue
Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it. Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally dr
Question
•
X1
Accepted Solution
Official Solution
Closed
Fox nation
Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Watch videos from 12 days ago
Home security videos from 12 days ago
Question
•
Rules and Automations
Accepted Solution
Official Solution
Closed
Forum account cannot send a "Direct Message" to Xfinity Support
In this forum I see a lot of "official responses" like the following. However, when I sign up and signed in, I do not see the "New message" (pencil and paper) icon, when I tried the following URL, it shows 404. Just to confirm, I am the primary and only holder of my account. ``` To send a "Direct Me
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Post is marked private?
I posted an issue I've been having for months on the forum, but it is now marked private and is not visible. I wasn't given a reason why and I really need help with this. What can I do so it's visible again?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
How do I change the default channel
My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?
Question
•
X1
Accepted Solution
Official Solution
Closed
Xfinity Reward - free Apple Watch
The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch. If you cancel the plan for the phone early, what happens?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Private message...
@XfinityAmir I'm not seeing any way to send you a private message. I read this comment: https://forums.xfinity.com/conversations/billing/downgrade-internet-only/604cc2a0c5375f08cdbef645 And would like to know how to make this happen. Thank you! c-
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Xfinity Refusing to Let Me Cancel Without a Phone Call
After several years as an Xfinity customer, I have decided to cancel my Internet service due to my rate continuing to increase while significantly lower rates are offered to new customers. My service was originally $35/month, increased to $56/month, and is now scheduled to increase to approximately
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Peacock Closed Captioning
How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. i have tried watching Peacock on more than one TV and have the sam
Question
•
Accessibility
Accepted Solution
Official Solution
Closed
Delete Community user
Please delete from Xfinity Community user_Oegjgd I do not wish to have this account and click on a button in error.
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
stream on Roku TV while away from home
I installed the Xfinity App on my RV's Roku TV. The Xfinity app works perfectly as long as I am connected to my home wifi. When we travel and connect to either my phone's hot spot or campground's wifi I am unable to use the Xfinity app. I receive an error message stating that I am not on my home net
Question
•
Xfinity Stream Website
Accepted Solution
Official Solution
Closed
New XB7
How do I enable Wi-Fi6 on this new router? Don't see it when I log in. Thanks
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
email problems
i am unable to check my email. i click on the link and it just keeps taking me in a loop
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
How to disable "Featured" and "Recent" folders that appear at bottom of TV screen
Every time I turn on the TV I get a notification at the bottom of the TV screen showing me "Featured" and "Recent" folders. This notification lingers for a while and eventually disappears. I press the "Exit" bottom on my remote but that doesn't work. How can I make this not show up every time I turn
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong
Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the pass
Question
•
