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Add contact to Existing Group

I’d like to add a contact from my xfinity address book to an existing xfinity Group, but the Edit function is not working. Edit is greyed out on the screen and when I hover over it, a circle with slash is displayed. Is there any other way to get this done? Is this happenning because I cancelled my x

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1.9K

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Store PIckup said it would be ready in an hour, that was 8 hours ago.

I just ordered new service for my apartment and I went through checkout and choose to get my modem in store because I figured it would be fastest. It did say it would be ready in an hour or so. It's been 8 hours and the store is closed now. My order seems to be stuck on "Order Confirmed" and won't g

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3.1K

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NHL Center Ice problems

I have been reading lots of posts/complaints about error XRE-03137 with trouble connecting. It has been happening several times a night to me trying to watch a game. 5 to 6 times screen going black missing 10 to 15 minutes of the game easily. I paid $70 for 4 months of games and this is unacceptable

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1.9K

37

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How to disable "Featured" and "Recent" folders that appear at bottom of TV screen

Every time I turn on the TV I get a notification at the bottom of the TV screen showing me "Featured" and "Recent" folders. This notification lingers for a while and eventually disappears. I press the "Exit" bottom on my remote but that doesn't work. How can I make this not show up every time I turn

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364

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How do I change the default channel

My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?

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12K

24

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Temporarily Blacklisted IP Address

My email has been working fine for my PC, iPad, and iPhone for years. Now all of a sudden (Monday, 04/24/23) it stopped downloading email to my Outlook and iPhone/iPad email programs. I am getting an error that states: I have seen that others have had this issue on the Forums. What is the solution a

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3.6K

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Experiencing slow internet speed after few days - fixed by modem reboot

Very long time Xfinity customer and we've had this setup for several years without issues. Using a Motorola 8600 cable modem. Starting a little over a few months ago, noticed that Internet speeds drop and latency increases after several days (could be up to 2 or 3 weeks sometimes). This is then fixe

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1.1K

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XR15 Remote does not turn off XG2 X1 Cable Box

I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time. We have repaired it numerous times. It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box still will not t

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2.9K

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OS Update Required?

Why do I keep getting the message OS Update Required on my Amazon Fire Stick? This has been popping up for at least the past week or two. I’ve done everything possible except delete and reinstall the app. What’s going on?

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10.3K

7

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Login Loop

I'm stuck in a login loop.

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579

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email problems

i am unable to check my email. i click on the link and it just keeps taking me in a loop

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2.6K

35

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Is Gigabit X10 available at my residence?

I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks, Sta

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327

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Emergency Broadband Benefit Program

Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.

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3K

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I've been charged for 'inactive' equipment that I'm told must be returned. However, it's an in-use Xfinity modem.

I'm being charged $15/mo for a modem that billing claims is inactive and needs to be returned, but it's the modem that I've been using for the past few years. I recently changed my internet plan from Gigabit Extra to Superfast in September and also removed Popular TV. From November statement, I've b

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295

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Private message...

@XfinityAmir I'm not seeing any way to send you a private message. I read this comment: https://forums.xfinity.com/conversations/billing/downgrade-internet-only/604cc2a0c5375f08cdbef645 And would like to know how to make this happen. Thank you! c-

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1.3K

2

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Frequent Disconnection Using Arris Surfboard G34 Modem

After 11 months using an Arris Surfboard G34 Modem without any problems, in December 2023 we started experiencing disconnections 3 or 4 times a day. The disconnection durations can last up to 10 minutes, after which connection is restored without having to restart the modem. These frequent disconnec

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1.6K

6

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2 lines unlimited for 30 each = $80?

I upgraded to the 4th generation plan that is 2 lines unlimited for 30 each. When I go to my current cycle it says Unlimited (2 lines) $80.00. I was told that it would be $60. Now I have been on the phone for 2 hours and no one knows what to do. Anyone here that could help?

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1.1K

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Cancel service outside usa

Answers here are no help, there is no direct message link. I need to cancel service from outside USA and there are no options to do so.

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98

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Paramount app won’t recognize my Xfinity subscription

To be clear, this is the “Paramount” app and NOT Paramount+. my Xfinity live tv subscription includes the Paramount channel. What is the problem? the Paramount app forces me to a screen that has a list of TV providers and Xfinity isn’t even listed??? [Edited: "Language"] help!!!!

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11K

9

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Received cancelation notice I didn't request

I have received 2 emails notifying me that Xfinity has received my cancelation request. I didn't request any cancelation. I live in an apartment so I assume someone in trying to set up service and using the wrong address. I need assistance to ensure my service isn't disconnected.

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263

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