Official

Accepted

Unanswered

Advanced Filters

Search Results (497K)

Relevance
Selected Relevance

Community Best Answer

Official Solution

Closed

Fox Sports 2/FS2

I have seen several posts (mostly yrs old) about this and I tried all the answers but I still can't watch FS2. It doesn't show as a channel I can add or even as an available channel if I check as a new customer moving to my address. I can't stream from xfinity. FS2 does show as a tvgo channel but sa

Question

7.4K

4

0

Community Best Answer

Official Solution

Closed

Charges for a technician

We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When as

Question

2.3K

2

0

Community Best Answer

Official Solution

Closed

No MASN

Well after 35 years as a Comcast loyal customer it may be time to switch to DirectTV streaming, I watch the Nationals and Orioles baseball games. I do not want to pay extra for the MASN access.

Question

7.3K

31

Community Best Answer

Official Solution

Closed

Received cancelation notice I didn't request

I have received 2 emails notifying me that Xfinity has received my cancelation request. I didn't request any cancelation. I live in an apartment so I assume someone in trying to set up service and using the wrong address. I need assistance to ensure my service isn't disconnected.

Question

289

2

0

Community Best Answer

Official Solution

Delete Community user

Please delete from Xfinity Community user_Oegjgd I do not wish to have this account and click on a button in error.

Question

84

2

0

Community Best Answer

Official Solution

Closed

stream on Roku TV while away from home

I installed the Xfinity App on my RV's Roku TV. The Xfinity app works perfectly as long as I am connected to my home wifi. When we travel and connect to either my phone's hot spot or campground's wifi I am unable to use the Xfinity app. I receive an error message stating that I am not on my home net

Question

9.1K

5

0

Community Best Answer

Official Solution

Closed

Store PIckup said it would be ready in an hour, that was 8 hours ago.

I just ordered new service for my apartment and I went through checkout and choose to get my modem in store because I figured it would be fastest. It did say it would be ready in an hour or so. It's been 8 hours and the store is closed now. My order seems to be stuck on "Order Confirmed" and won't g

Question

3.2K

2

0

Community Best Answer

Official Solution

Closed

Watch videos from 12 days ago

Home security videos from 12 days ago

Question

281

2

0

Community Best Answer

Official Solution

Closed

Turn off preview in xfinity email

There does not appear to be any solution to turning off the preview screen in xfinity email. It now takes over half of my e-mail listing page. there is nothing under the settings that addresses this?

Question

411

3

0

Community Best Answer

Official Solution

Closed

Add contact to Existing Group

I’d like to add a contact from my xfinity address book to an existing xfinity Group, but the Edit function is not working. Edit is greyed out on the screen and when I hover over it, a circle with slash is displayed. Is there any other way to get this done? Is this happenning because I cancelled my x

Question

2K

2

0

Community Best Answer

Official Solution

Closed

Post is marked private?

I posted an issue I've been having for months on the forum, but it is now marked private and is not visible. I wasn't given a reason why and I really need help with this. What can I do so it's visible again?

Question

240

1

0

Community Best Answer

Official Solution

Closed

Returning old equipment can't find remote

I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?

Question

3.5K

2

0

Community Best Answer

Official Solution

Closed

Forum account cannot send a "Direct Message" to Xfinity Support

In this forum I see a lot of "official responses" like the following. However, when I sign up and signed in, I do not see the "New message" (pencil and paper) icon, when I tried the following URL, it shows 404. Just to confirm, I am the primary and only holder of my account. ``` To send a "Direct Me

Question

505

4

0

Community Best Answer

Official Solution

Closed

Can't send email from outlook

Starting a couple days ago, Outlook stopped sending emails for my comcast.net account. I can still receive emails. I can also ping the port at smtp.comcast.net:465. It seems my attempt to connect to the port is being rejected by the server. Password is correct (am receiving emails).

Question

5.6K

42

Community Best Answer

Official Solution

Closed

Forum not allowing me to post from PC

​Not sure when this started, buy I can no longer post to the forum using any browser on my PC. The description field is always greyed out.​ ​I have tried 4 different browsers (FireFox,Chrome,Edge,CCleaner) and they all do exact the same thing. I can still post if I use the browser on my phone...​ ​I

Question

2.1K

6

Community Best Answer

Official Solution

Closed

X1 dvr recording limit changes/problems?

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu s

Question

28.2K

133

0

Community Best Answer

Official Solution

Closed

X1 Main DVR Box Model AX013ANM Error RDK-03030

I have been using the Xfinity app to troubleshoot. I have checked and tightened the cable coming into the house and to the splitter and then to the X1 box and they're all good. I have physically unplugged the box 3-4 times to reboot it and I have used the app to restart the box 2-3 times. Once it sa

Question

1.6K

6

0

Community Best Answer

Official Solution

Closed

Find One's Own Posts

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen. I see no such icon or button. It really shouldn't see this hard to navigate these forums!

Question

356

3

Community Best Answer

Official Solution

Closed

X1 Intermittent Sound Cut Out Skipping Audio Issue

Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it. Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally dr

Question

19.8K

16

Community Best Answer

Official Solution

Closed

New XB7

How do I enable Wi-Fi6 on this new router? Don't see it when I log in. Thanks

Question

2.9K

5

0

forum icon

New to the Community?

Start Here