Official

Accepted

Unanswered

Advanced Filters

Search Results (436.9K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

How do I change the default channel

My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?

Question

11.7K

24

Accepted Solution

Official Solution

Closed

Cancel service outside usa

Answers here are no help, there is no direct message link. I need to cancel service from outside USA and there are no options to do so.

Question

46

3

0

Accepted Solution

Official Solution

Closed

Received cancelation notice I didn't request

I have received 2 emails notifying me that Xfinity has received my cancelation request. I didn't request any cancelation. I live in an apartment so I assume someone in trying to set up service and using the wrong address. I need assistance to ensure my service isn't disconnected.

Question

206

2

0

Accepted Solution

Official Solution

Closed

Login Loop

I'm stuck in a login loop.

Question

511

2

0

Accepted Solution

Official Solution

Closed

How to create a separate wifi log-in for guests.

We have guests who rent our studio space and pool, and want to provide them with a separate guest log-in, with a password that I could change occasionally. How do we create and manage a separate wifi log-in?

Question

17.6K

1

0

Accepted Solution

Official Solution

Closed

After updating passwords, I can no longer send eMails via Outlook

This morning I logged into xfinity.com and was asked to update my password. I have 4 eMail accounts across 2 different desktops for different family members. I changed the password on two of my accounts. I then went into Outlook and updated the password for those 2 accounts. Right after doing that,

Question

7.4K

33

Accepted Solution

Official Solution

Closed

Bill Increase

I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.

Question

27

2

0

Accepted Solution

Official Solution

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the pass

Question

83.5K

366

Accepted Solution

Official Solution

Closed

2 lines unlimited for 30 each = $80?

I upgraded to the 4th generation plan that is 2 lines unlimited for 30 each. When I go to my current cycle it says Unlimited (2 lines) $80.00. I was told that it would be $60. Now I have been on the phone for 2 hours and no one knows what to do. Anyone here that could help?

Question

1K

6

0

Accepted Solution

Official Solution

Closed

Experiencing slow internet speed after few days - fixed by modem reboot

Very long time Xfinity customer and we've had this setup for several years without issues. Using a Motorola 8600 cable modem. Starting a little over a few months ago, noticed that Internet speeds drop and latency increases after several days (could be up to 2 or 3 weeks sometimes). This is then fixe

Question

992

5

0

Accepted Solution

Official Solution

Closed

Store PIckup said it would be ready in an hour, that was 8 hours ago.

I just ordered new service for my apartment and I went through checkout and choose to get my modem in store because I figured it would be fastest. It did say it would be ready in an hour or so. It's been 8 hours and the store is closed now. My order seems to be stuck on "Order Confirmed" and won't g

Question

2.9K

2

0

Accepted Solution

Official Solution

Closed

X1 Intermittent Sound Cut Out Skipping Audio Issue

Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it. Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally dr

Question

19.6K

16

Accepted Solution

Official Solution

Closed

iOS problem with Comcast mail

I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my

Question

15.4K

30

Accepted Solution

Official Solution

Closed

X1 dvr recording limit changes/problems?

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu s

Question

27.4K

133

0

Accepted Solution

Official Solution

Closed

Fox Sports 2/FS2

I have seen several posts (mostly yrs old) about this and I tried all the answers but I still can't watch FS2. It doesn't show as a channel I can add or even as an available channel if I check as a new customer moving to my address. I can't stream from xfinity. FS2 does show as a tvgo channel but sa

Question

7.2K

4

0

Accepted Solution

Official Solution

Closed

OS Update Required?

Why do I keep getting the message OS Update Required on my Amazon Fire Stick? This has been popping up for at least the past week or two. I’ve done everything possible except delete and reinstall the app. What’s going on?

Question

10.3K

7

Accepted Solution

Official Solution

Closed

email problems

i am unable to check my email. i click on the link and it just keeps taking me in a loop

Question

2.5K

35

Accepted Solution

Official Solution

Closed

Can't send email from outlook

Starting a couple days ago, Outlook stopped sending emails for my comcast.net account. I can still receive emails. I can also ping the port at smtp.comcast.net:465. It seems my attempt to connect to the port is being rejected by the server. Password is correct (am receiving emails).

Question

5.2K

42

Accepted Solution

Official Solution

Closed

Xfinity Reward - free Apple Watch

The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch. If you cancel the plan for the phone early, what happens?

Question

8.7K

3

0

Accepted Solution

Official Solution

Closed

What is the Mailing Address for Paying Bills

I am away from home, so do not have that information with me and my bill is overdue.

Question

120K

5

forum icon

New to the Community?

Start Here