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Temporarily Blacklisted IP Address

My email has been working fine for my PC, iPad, and iPhone for years. Now all of a sudden (Monday, 04/24/23) it stopped downloading email to my Outlook and iPhone/iPad email programs. I am getting an error that states: I have seen that others have had this issue on the Forums. What is the solution a

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3.8K

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Find One's Own Posts

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen. I see no such icon or button. It really shouldn't see this hard to navigate these forums!

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428

3

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Paramount app won’t recognize my Xfinity subscription

To be clear, this is the “Paramount” app and NOT Paramount+. my Xfinity live tv subscription includes the Paramount channel. What is the problem? the Paramount app forces me to a screen that has a list of TV providers and Xfinity isn’t even listed??? [Edited: "Language"] help!!!!

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11.1K

9

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Received cancelation notice I didn't request

I have received 2 emails notifying me that Xfinity has received my cancelation request. I didn't request any cancelation. I live in an apartment so I assume someone in trying to set up service and using the wrong address. I need assistance to ensure my service isn't disconnected.

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321

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Cancel service outside usa

Answers here are no help, there is no direct message link. I need to cancel service from outside USA and there are no options to do so.

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133

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Login Loop

I'm stuck in a login loop.

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634

2

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X1 Intermittent Sound Cut Out Skipping Audio Issue

Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it. Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally dr

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20K

16

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Xfinity Flex

How do I reactivate my Xfinity Flex box(s) after updating my Xfinity modem?

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268

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XR15 Remote does not turn off XG2 X1 Cable Box

I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time. We have repaired it numerous times. It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box still will not t

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3K

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Post in other forum has been marked as PRIVATE for 3 days.

A post (question), I made in the EMAIL forum has been marked as PRIVATE for 3 days now. Apparently, because I included a JPEG, it needs to be reviewed. The JPEG is simply a screen shot of a COMCAST web page! No personal, identifying information on it. Simply a product of COMCAST. Keep from suspectin

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562

2

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**Resolved** Loose cable wires hanging in alley. Request for line maintenance!

Edit: Resolved! After direct messaging Xfinity Support, line workers were scheduled to come within a couple of days and they did an incredible job cleaning up the loose wires. Really went above and beyond! It had even snowed early that morning and they still came out as scheduled and did a great job

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132

2

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stream on Roku TV while away from home

I installed the Xfinity App on my RV's Roku TV. The Xfinity app works perfectly as long as I am connected to my home wifi. When we travel and connect to either my phone's hot spot or campground's wifi I am unable to use the Xfinity app. I receive an error message stating that I am not on my home net

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9.2K

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Store PIckup said it would be ready in an hour, that was 8 hours ago.

I just ordered new service for my apartment and I went through checkout and choose to get my modem in store because I figured it would be fastest. It did say it would be ready in an hour or so. It's been 8 hours and the store is closed now. My order seems to be stuck on "Order Confirmed" and won't g

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3.5K

2

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Frequent Disconnection Using Arris Surfboard G34 Modem

After 11 months using an Arris Surfboard G34 Modem without any problems, in December 2023 we started experiencing disconnections 3 or 4 times a day. The disconnection durations can last up to 10 minutes, after which connection is restored without having to restart the modem. These frequent disconnec

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1.8K

6

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Charges for a technician

We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When as

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2.4K

2

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How do I find my past conversations/posts?

I am trying to locate my past comments on a post about Xumo not working. I realize IT is still looking for a resolution but would like to find the conversation as well.

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220

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Screensaver photos

This is a closed question that I don’t see an answer for? How to obtain current and previous screensaver photographs? I'd like to obtain selected photographs that are currently and/or have previously been displayed by my Xfinity X1 screensaver. Is this possible and, if so, how would I go about getti

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3K

2

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how to turnoff notification

I get a notification that a team I like is playing in a short while. I don't want this message as it sometimes causes the dvr to churn as it tries to reach the game on a channel we don't subscribe to. How do I turn this off?

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1.9K

2

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New Account; "Something unexpected happened" when accessing account information, unable to load plan information

I'm a first time user & customer of Xfinity trying to purchase a plan. Just went through the process of browsing plans available in my area, picking a plan, date for installation, entering payment information, and creating an Xfinity ID. Right after getting my ID created checkout failed without a re

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53

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Email error in loading emails this morning

When I sign in I can't get any of my emails. I get An error occurred inside the server which prevented it from fulfilling the request. Then Error: failed to load messages. I have cleared my cache, cookies and history and retried it. The same thing happens. I set up to receive my emails on my phone a

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7K

52

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