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Login Loop
I'm stuck in a login loop.
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Sign-In and Account Management
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Does my bundle qualify for Disney Plus
I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?
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Customer Service
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After updating passwords, I can no longer send eMails via Outlook
This morning I logged into xfinity.com and was asked to update my password. I have 4 eMail accounts across 2 different desktops for different family members. I changed the password on two of my accounts. I then went into Outlook and updated the password for those 2 accounts. Right after doing that,
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Xfinity App
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Platinum account unable to get free peacock premium?
i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl
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Customer Service
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Internet upload speed
I changed to the gigx2 plan which should provide up to 200 MBps. My old plan was the Gig Extra and limited to 35 MBps. Using xfinity's speed test I still show 35 MBps. I've rebooted my modem a handful of times and called support twice with no avil. Any advise on how to resolve this issue?
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Your Home Network
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Returning old equipment can't find remote
I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?
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Customer Service
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Xfinity Reward - free Apple Watch
The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch. If you cancel the plan for the phone early, what happens?
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Customer Service
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**Resolved** Loose cable wires hanging in alley. Request for line maintenance!
Edit: Resolved! After direct messaging Xfinity Support, line workers were scheduled to come within a couple of days and they did an incredible job cleaning up the loose wires. Really went above and beyond! It had even snowed early that morning and they still came out as scheduled and did a great job
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Customer Service
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Bill Increase
I'd like to discuss lowering my bill as my upcoming rate is $40 above what I was currently paying.
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Billing
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How do I change the default channel
My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?
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X1
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Xfi Pause feature is useless
The Xfi pause feature is useless, I had already set up a schedule for devices to disable their access to the internet yet the devices are still able to access the internet, just ran a test earlier but it seems the only way to pause the devices is the "forget" the devices and reconnect them then the
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Xfinity App
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iOS problem with Comcast mail
I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my
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Been trying to cancel my wifi since November
I have been trying to cancel services since November. I call and they just want to give me a discount and don’t take no for an answer. I contact and set up appointments online for a phone call and they call me while I’m at work and not during the hours I have specified. Now when I call they tell me
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Customer Service
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upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
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Customer Service
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Email error in loading emails this morning
When I sign in I can't get any of my emails. I get An error occurred inside the server which prevented it from fulfilling the request. Then Error: failed to load messages. I have cleared my cache, cookies and history and retried it. The same thing happens. I set up to receive my emails on my phone a
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Can't send email from outlook
Starting a couple days ago, Outlook stopped sending emails for my comcast.net account. I can still receive emails. I can also ping the port at smtp.comcast.net:465. It seems my attempt to connect to the port is being rejected by the server. Password is correct (am receiving emails).
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Turn off preview in xfinity email
There does not appear to be any solution to turning off the preview screen in xfinity email. It now takes over half of my e-mail listing page. there is nothing under the settings that addresses this?
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Add contact to Existing Group
I’d like to add a contact from my xfinity address book to an existing xfinity Group, but the Edit function is not working. Edit is greyed out on the screen and when I hover over it, a circle with slash is displayed. Is there any other way to get this done? Is this happenning because I cancelled my x
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Please allow assigning a static IP on xFi gateway
I'd like to let some friends join my Minecraft server, but this is pretty much impossible to do when the IP address keeps changing. I did not realize this would happen when switching to xFi and is worse than the setup I had before. Please offer the ability to have a static IP address for Residential
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Your Home Network
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Curious as to when my ACP Benefit will be applied to my account this month.!?
Hello I begin my Xfinity service last month sometime before the 8th and 9th I believe is on the 6th and I applied for an ACP benefit and received it and I was given a credit on the 8th or 9th which was applied to my account and my bill for this month is due on the 21st and I've set up automatic bill
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Billing
