The Xfi pause feature is useless, I had already set up a schedule for devices to disable their access to the internet yet the devices are still able to access the internet, just ran a test earlier but it seems the only way to pause the devices is the "forget" the devices and reconnect them then the

I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time.  We have repaired it numerous times.  It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box sti

I installed the Xfinity App on my RV's Roku TV. The Xfinity app works perfectly as long as I am connected to my home wifi.  When we travel and connect to either my phone's hot spot or campground's wifi I am unable to use the Xfinity app.  I receive an error message stating that I am not o

I upgraded to the 4th generation plan that is 2 lines unlimited for 30 each. When I go to my current cycle it says Unlimited (2 lines) $80.00. I was told that it would be $60. Now I have been on the phone for 2 hours and no one knows what to do. Anyone here that could help?

After 11 months using an Arris Surfboard G34 Modem without any problems, in December 2023 we started experiencing disconnections 3 or 4 times a day. The disconnection durations can last up to 10 minutes, after which connection is restored without having to restart the modem. These frequent disconnec

This morning I logged into xfinity.com and was asked to update my password. I have 4 eMail accounts across 2 different desktops for different family members.  I changed the password on two of my accounts.  I then went into Outlook and updated the password for those 2 accounts.  Right

Why do I keep getting the message OS Update Required on my Amazon Fire Stick? This has been popping up for at least the past week or two. I’ve done everything possible except delete and reinstall the app. What’s going on?

I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?

I have been using the Xfinity app to troubleshoot. I have checked and tightened the cable coming into the house and to the splitter and then to the X1 box and they're all good.  I have physically unplugged the box 3-4 times to reboot it and I have used the app to restart the box 2-3 times.&nbs

I have seen several posts (mostly yrs old) about this and I tried all the answers but I still can't watch FS2. It doesn't show as a channel I can add or even as an available channel if I check as a new customer moving to my address. I can't stream from xfinity. FS2 does show as a tvgo channel but sa

We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When as

How can we cast from a mobile device to Flex? I even have Xfinity as a mobile provider but can’t figure out how to cast what’s on my IPhone to my Samsung TV where Flex is connected and is otherwise working fine.

My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?

My email has been working fine for my PC, iPad, and iPhone for years. Now all of a sudden (Monday, 04/24/23) it stopped downloading email to my Outlook and iPhone/iPad email programs.  I am getting an error that states:   I have seen that others have had this issue on the Foru

We have guests who rent our studio space and pool, and want to provide them with a separate guest log-in, with a password that I could change occasionally. How do we create and manage a separate wifi log-in?

I am away from home, so do not have that information with me and my bill is overdue.

The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch.  If you cancel the plan for the phone early, what happens?

How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock.     It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku.   i have tried watching Peacock on more than one TV and have t

How do I enable Wi-Fi6 on this new router? Don't see it when I log in. Thanks

I have had countless issues with my Wi-Fi connection and today my internet randomly shut off and never reconnected. The modem has been blinking orange and I have tried the troubleshooting steps COUNTLESS TIMES. It is plugged in, exactly as it has been for months and my account balance is $0. I am th