Visitor
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6 Messages
OS Update Required?
Why do I keep getting the message OS Update Required on my Amazon Fire Stick? This has been popping up for at least the past week or two. I’ve done everything possible except delete and reinstall the app. What’s going on?
Official Solution
CCHeather
Problem Solver
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1.1K Messages
3 years ago
@GA_Frustrated Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. I would recommend contacting the manufacturer for support with the Fire Stick. They can be reached at 1-888-280-4331.
Additionally, we recommend verifying that your Fire Stick meets our Xfinity Stream App minimum system requirements and ensure you have the latest app/OS updates on your device. Below you will find those Amazon Fire Device requirements as of today.
Amazon Fire Device Requirements
SUPPORTED OPERATING SYSTEMS
To download the Xfinity Stream app in the Amazon Appstore, your Amazon Fire TV, Fire Stick or tablet devices must be running Fire OS 6 or later.
SUPPORTED XFINITY STREAM APP VERSIONS
To access and watch all content, Xfinity Stream app version 7.4.1 or later is required. Please visit the Amazon Appstore to download the latest version.
For additional information about the Xfinity Stream App minimum system requirements, please see here: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements
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Accepted Solution
MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
Firestick version 5.2.9.3 is no longer supported. You will need a newer version.
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Accepted Solution
user_a2d995
Visitor
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3 Messages
2 years ago
Save yourself some time everyone, the message you get when trying to open Xfinity app now says you need a fire stick version of 06 or greater. To look up what you have (since I had no idea) go to the home and search for Informer app, it’s free to download, it’ll tell you what fire stick operating system you have. Mine was 05 so I know I need a new one ([Edited: "Language"] Having to spend the money, it should update on its own, I’m writing a complaint letter to Comcast/xfinity). I think you could also go to your fire stick settings and look it up. Hope this helps.
(edited)
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J_Vigilante
Regular Visitor
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4 Messages
3 years ago
Same issue for me, deleted and reinstalled the app, fire stick is all updated to latest version FireOS 5.2.9.3 and still can't use the app. I don't see why this is a fire stick issue as everything else is working fine on it. This is an app issue and the app developer (Xfinity) needs to update the app or explain how to get it working on the fire stick.
The update message the stream app throws, indicates that you need version 5 of FireOS at least so maybe that is a clue since I already have version 5 of FireOS - perhaps the message is wrong and we need a higher version that is not possible on the generation 2 fire stick with Alexa that I have...
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user_0aff92
Visitor
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1 Message
3 years ago
Same issues here. Tried everything and still receiving the OS Update required message.
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user_f2d3a7
Visitor
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3 Messages
2 years ago
I am having the same issue with my Kindle Fire HD 10.
the error message is asking me to update the iOS 5.0 or higher. I have FireOS 5.7.0.0, there are no updates found.
I update the Xfinity app, it downloads, it takes me back to Xfinity, same message.
I have turned off my tablet, no change, cleared cache, no change. I deleted Xfinity app and had a hard time finding it in the App Store again. I finally was able to find it and reinstalled, same error message. I download again, still nothing.
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GA_Frustrated
Visitor
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6 Messages
2 years ago
Hello everyone.
So sorry for this late response. I deleted and updated the Xfinity Stream app and ran all the updates on the Fire Stick with the same result.
Finally, I messaged Xfinity via Twitter and was informed that the issue was the OS version on my Fire Stick, which was 2nd generation. It was suggested by this Xfinity employer that I may need to get a newer, more recent version. I did just that and no longer get the OS Update Required message.
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