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boomerm3
Discussion Driver
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Contributor

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95 Messages

Wednesday, April 19th, 2023 12:12 PM

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How do I change the default channel

My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?

Question

 • 

Updated 

2 years ago

10.1K

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Official Solution

CCBrandon1

Problem Solver

 • 

770 Messages

2 years ago

Hello @bestdad I can appreciate the concerns, and apologize for the frustration this has caused. I know how nice it is when you turn on your TV, to the last channel watched. It is important for us to help get this resolved, and I would like to try a few settings which I do not see attempted here yet. Can you please go in and "Clear Last Watched History from the X1 On-Screen Guide" ? Also, either toggle on or off the X1 Power Saver, and let me know if that changes what comes up?

This comment was created from this reply

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Accepted Solution

XfinityGabby

Official Employee

 • 

1.5K Messages

2 years ago

Hello @boomerm3, we can certainly try to assist getting this working for you again. Can you please try to tune to a different channel, hit Exit on your Xfinity remote to ensure it's live, then hit the power button on your remote to turn off your TV? After, press the power button on your remote to turn it back on and let us know if you're still experiencing the same issue.

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boomerm3

Contributor

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95 Messages

@XfinityGabby​ Whatever you did fixed the problem. Thanks.

2 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Happy to hear that the issue has been resolved. If anything else comes up feel free to reach out to our team we're here for you 24/7!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

boomerm3

Contributor

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95 Messages

I spoke to soon. The same problem started again Sunday (4/23) night. When I turned the TV on Monday, it was on channel 470  (CNBC) - not where I left it. I tried the 'live' button - no result.

I assume that there was a download Sunday night the did something to the cable box. Maybe someone can 'undo' that download.

2 years ago

0

carlsonpd

Frequent Visitor

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11 Messages

@XfinityGabby​ The solution by @mshaum listed below to turn off HDMI-CIC in the power settings is the solution to this issue.

(edited)

2 years ago

user_98467e

Visitor

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1 Message

Yes, this work! Go down to the instructions in that HDMI thing. No one can fix it from Xfinity chat; no live chat could fix it. Somebody called me and they couldn’t fix it. Now I’m waiting for it to get fixed. This works now though!!!!

2 years ago

0

Accepted Solution

mshaum

Visitor

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1 Message

2 years ago

I found a new setting under Device Settings/Power Preferences called HDMI Device Control (HDMI -CEC) that when set to on will put the cable box in standby mode when an HDMI connected TV is turned off.  I set this to Off and it seems to stay on the channel I was watching.

10

user_067d04

Visitor

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3 Messages

@mshaum​ IT DID WORK!!!!  Thank you for this fascinating and completely unintuitive solution. 

2 years ago

user_55b9e1

Visitor

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2 Messages

@mshaum​ It did NOT work for me!

2 years ago

0

CCLamont

Problem Solver

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519 Messages

Hey @user_55b9e1 I would love to investigate. Are you referring to our default guide? Please click https://www.xfinity.com/support/articles/x1-default-guide-view and let me know if this is what you are referring to. 

I no longer work for Comcast.

2 years ago

0

user_e36151

Visitor

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1 Message

@mshaum​ worked for me!!WOW!!

2 years ago

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user_be9e6e

Visitor

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1 Message

@mshaum​ Thank you. For the past month TV had been turning on tuned to LMN (796), which my Wife watches frequently. Now it seems to be turning on to last channel watched again. A little bit frustrating that xfinity wouldn’t help but you did.

2 years ago

0

Tek

Problem Solver

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861 Messages

2 years ago

A family member of mine is complaining about this as well. Mine is not doing it, but every morning it returns to the same 807 channel. 

Is this a new feature? 

9

CCYvonne

Contributor

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340 Messages

@Tek Your cable should turn on to the last channel you are watching. Please have your family memeber reach out to us and we can try some troubleshooting steps. 

I no longer work for Comcast. 

2 years ago

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boomerm3

Contributor

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95 Messages

[poster] How can I troubleshoot? Is his the norm?

2 years ago

boomerm3

Contributor

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95 Messages

I spoke to soon. The same problem started again Sunday (4/23) night. When I turned the TV on Monday, it was on channel 470  (CNBC) - not where I left it. I tried the 'live' button - no result.

I assume that there was a download Sunday night the did something to the cable box. Maybe someone can 'undo' that download.

2 years ago

0

XfinityAmira

Official Employee

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3.9K Messages

@boomerm3, Just to be sure, when you hit the "Live" button, what exactly happens? Is Live TV not displaying on your end at all? When you turned on the TV this morning, was that channel not working at all (the one it was already on)? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

boomerm3

Contributor

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95 Messages

The 'live' button did nothing - it was already live (the word 'live' appeared). Sunday night, I left the TV on one channel. Monday morning it was on a different channel. Now turning the TV off then on, it does NOT start on the last channel watched.

2 years ago

0

user_c30398

Visitor

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4 Messages

2 years ago

Same problem recently.

What is the solution?

and the "Exit, Live" does not work.

3

CCXavier

Official Employee

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695 Messages

Did any of the troubleshooting steps help you or re you still needing assistance?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_c30398

Visitor

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4 Messages

I tried all on this forum and nothing helps and still have same problem.

I don't know what troubleshooting steps you are talking about.

One thing I can tell is that It worked one day last week and I did not change anything.

2 years ago

0

CCChristian

Contributor

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127 Messages

I would like to take a closer look into your situation. If you could, please send me a Direct Message with your first and last name as well as your address. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I no longer work for Comcast. 

2 years ago

0

user_067d04

Visitor

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3 Messages

2 years ago

Same problem. Reboot and system refresh did nothing. What’s the solution?

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user_b5fc13

Visitor

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1 Message

2 years ago

Same thing is happening to us! Every [EDIT: Language] time we turn on our tv, it's on Fox News. [EDIT: Language]!!???? Clearly there is an issue within Xfinity that needs to be fixed/addressed! (Virginia resident)

(edited)

3

CCXavier

Official Employee

 • 

695 Messages

Has troubleshooting with your Xfinity App resolved the concern or you still need assistance?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_88e0df

Visitor

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2 Messages

@user_b5fc13​ same here!  (Michigan)

2 years ago

0

user_a0c45a

Visitor

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3 Messages

@XfinityXavier​ I have the same problem.  None of the suggestions I see on this page have helped.  Mine is stuck on the Tennis Channel and it is very annoying.  Every time we turn on the TV, it's on the Tennis Channel!

2 years ago

0

user_4a7c89

Visitor

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2 Messages

2 years ago

This is clearly a widespread Xfinity problem. When we turn our TV on it is always on Fox News. It does not turn on to the same channel we had it on when we turned it off. We've reset the box, added Fox News as a favorite then deleted it. Nothing works. 

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user_0a2304

Visitor

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1 Message

2 years ago

Same here… I leave it on 1026, next time I turn on the tv it’s on 426…. There is no way that I can find to set favorites much less add/remove any…. So frustrating!

I have two other Samsung TV’s and they always are on the last channel I was watching!  But the main TV in the living room changes back to 426, no matter what channel I was on before turning it off.

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user_rtchurb

Visitor

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8 Messages

2 years ago

Same issue. Every morning it is not on the last one watched and always defaults to the same channel. 

3

CCOtto

Problem Solver

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497 Messages

Hi, @

 
 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

user_rtchurb

Visitor

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8 Messages

Can you just send the fix without me direct messaging you? Lots if us need the fix. Why is it so secret?

2 years ago

XfinityThomasB

Official Employee

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1.5K Messages

Since we pull up your account to troubleshoot, that would be done in private to protect your personal information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_55b9e1

Visitor

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2 Messages

2 years ago

Same issue here. This just started in the last week.

0

user_804c02

Visitor

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2 Messages

2 years ago

Same. C'mon xfinity, how about a quick fix?

2

CCBrandon1

Problem Solver

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770 Messages

Hello @user_804c02 I appreciate you reaching out, and providing your valuable input. I can imagine the concerns when you are expecting a channel to be where you left off, and something else is on. Navigating the X1 is simple, and there are many options, I do want to ask if you have followed the steps outlined in this Doc.? Default Guide View options include:

  • All Channels
  • Free To Me (View channels you're entitled to)
  • HD Channels
  • Favorites (channels that you've added to your Favorites list)
  • Trending (popular programming)
  • Movies
  • Sports
  • Kids

Are you able to change this and see differnet results? 

I no longer work for Comcast.

2 years ago

0

susanh13

New Poster

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7 Messages

Yes, everything else works fine!!! Stop asking questions and just fix what we’re telling you is the issue!!

2 years ago

user_ba2a7e

Visitor

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1 Message

2 years ago

Ever since Fox removed Tucker Carlson my tv constantly switches to Fox. It’s not the last channel I was watching. Fix this! I already did a system refresh 20 mins for nothing. 
Are you trying to keep Fox ratings up? 

(edited)

2

user_88e0df

Visitor

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2 Messages

@user_ba2a7e​ same here!  So upset with Comcast!  It’s ridiculous!!!

2 years ago

0

CCKimberly1

Official Employee

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842 Messages

Please believe me when I say I can understand the aggravations and frustrations you must be having. I would like to take a look at a few things on the account itself, @user_88e0df.  Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Tek

Problem Solver

 • 

861 Messages

2 years ago

This seems like a widespread issue based on many reports around the Internet. Any confirmation from @Xfinity Support 

0

user_067d04

Visitor

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3 Messages

2 years ago

No one from Infinity or Comcast has responded to this post. I believe it’s not a hardware issue, eg the box; but something related to their system. Shamefully, as this is apparently widespread, nothing is being done.

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