boomerm3's profile

Contributor

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95 Messages

Wednesday, April 19th, 2023 12:12 PM

Closed

How do I change the default channel

My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?

Visitor

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1 Message

2 years ago

I'm having the same problem, with a twist. When I turn on the TV in the morning or evening it goes to my NBC channel. In the afternoon it goes to the Golf Channel. It never goes back to the last channel viewed, unless it was NBC or Golf. It started doing this a few weeks ago. I've done a reset, I've done a restart, I've done every mentioned potential fix mentioned here. Nothing has worked. If it was just me I'd say it's the X box, but obviously it's not just me. At least it takes me to channels that I normally watch. If it took me to Fox I'd be looking for a new provider.

Visitor

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4 Messages

2 years ago

I had same problem for more than a week.

Last night, I did not change anything and It works again.

Today, It stopped working again!

Official Employee

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695 Messages

Have you done any troubleshoot with your Xfinity App?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 years ago

I'm having the exact same issue with one of my boxes. Troubleshooting didn't help. Every time I turn on my TV it's 843, no matter what I was watching before I shut it off. I'm just thankful it's ATT SportsNet and not Fox "News" like others have 😆

Problem Solver

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637 Messages

@user_f24151 We appreciate you taking the time to reach out and letting us know that you are experiencing some trouble as well! I know you'd mentioned having troubleshot already to no avail. May I ask, were the steps taken done so via the Xfinity application and/or what steps were taken? We'd love to dive in a bit further here and see if we can get to the bottom of this for ya! 

I no longer work for Comcast.

Visitor

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1 Message

2 years ago

I have same issues. Ever since Tucker left Fox News, my X1 box ALWAYS defaults to Fox News now. I tried blocking it with a PIN, I removed it as a favorite (Ive got maybe 15 channels as favorite), reset it,etc. If i turn it off just for a short term i will return to the last watched, but after a longer time has passed, it ALWAYS DEFAULTS TO SAME CHANNEL I HAVEN'T TURNED ON IN A WEEK OR TWO. I no long watch fox news and this issue needs to be fixed. Now everytime I turn it on, Fox News appears, asking for a pin number (which i set with hopes to block it). What the heck have you people done with our cable settings ?????? FIX IT !!!!!

(edited)

Visitor

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3 Messages

2 years ago

I have the same problem -- it used to start up with last station watched, now it always starts up with the tennis channel.  Very annoying!

Frequent Visitor

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11 Messages

2 years ago

The solution provided by mshaum below which works is to open settings, device settings, power preferences, and then ensure HDMI-CIC is turned off. This fixes the issue. Will have to wait and see if any updates make changes to this. If so, will just have to go back into settings to set it to off again. Thanks to mshaum for this fix. It was driving my wife crazy, lol. Happy wife = happy life. Too bad Xfinity could not figure this out.

Frequent Visitor

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11 Messages

2 years ago

The post by @mshaun below to turn off HDMI-CIC in power settings seems to be the fix. Worked for me and others it seems. Have a blessed day!

Visitor

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2 Messages

it’s a workaround

(edited)

Visitor

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2 Messages

2 years ago

This is not a fix.  It’s happening to me too.  This “fix” is working around the problem by never actually turning the cable box off, so it’s wasting power.  Comcast, you need to fix this.  It’s been happening for over a month and is widespread.  I assumed you were defaulting us to NBC because they own you, but I see some saying they’re defaulting to another channel which is surprising.

Problem Solver

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672 Messages

@user_5d5b0c I understand that you are experiencing the same issue. What steps have you taken to resolve this issue? Did the workaround work for you? 

I no longer work for Comcast.

Visitor

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1 Message

@user_5d5b0c​ I have the same problem. Turning off HDMI-CEC just keeps the box on all the time. NOT A SOLUTION!

Visitor

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1 Message

As others have stated, this is NOT a solution—it simply prevents the cable box from turning off wasting power. Every time I turn on my cable box, it defaults to 841, which is Fox News. This is not acceptable for many reasons. 

Official Employee

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933 Messages

Hi, what other steps have you tried?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 years ago

I too have this problem. It started about a week ago. Every time I start up my system Fox News, channel 265, comes on. I've unplugged the box and restarted it several times, taken the channel off favorites and relisted it, toggled the power saver on and off a few times, but I couldn't find my "history" to clear (I have an XR15 remote). also the ap says the box is "unavailable" and just comes up with a purple screen that stays there if you troubleshoot.

Nothing works. Has anyone gotten this fixed?

Problem Solver

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770 Messages

Hello. Thank you for letting us know. When you removed from favorite did you try to see if that worked, or did you remove it then add it back right away? Here are steps if needed https://www.xfinity.com/support/articles/x1-guide-remove-a-program-or-personality-from-favs?view=app#:~:text=Use%20the%20arrow%20buttons%20to%20go%20to%20the%20program%20or,OK%20button%20on%20the%20remote. 

I no longer work for Comcast.

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