mar210's profile

New Poster


2 Messages

Wed, Jul 22, 2020 7:00 PM

Turn off two factor authentication

How do I turn off two factor authentication?


New Poster


2 Messages

10 m ago

I no longer have an account with Comcast and only use their email. When I go to settings in email, I don't see username and password which is where I think I need to go to turn off two factor authentication.



Official Employee


839 Messages

9 m ago

Here are the instructions for removing two-step verification (two factor auth)


Manage Your Two-Step Verification Contact Information

You can change or remove the mobile phone number and email address associated with Two-Step Verification at any time by following the steps below:

  1. Sign in to My Account with your Xfinity ID, password and verification code.
  2. Select the Users tab in the menu bar at the top of the page.
  3. Select a user to update and select Edit next to that user.
  4. Navigate to Contact Information and select Edit next to phone number or email field.

Note: Removing your email address or mobile phone number will automatically turn off Two-Step Verification, as we will no longer have a way to contact you to receive the verification code. If you change your email address or mobile phone number, don't forget to turn Two-Step Verification back on in the Settings section of My Account.

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