Contributor
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63 Messages
Forum not allowing me to post from PC
Not sure when this started, buy I can no longer post to the forum using any browser on my PC. The description field is always greyed out.
I have tried 4 different browsers (FireFox,Chrome,Edge,CCleaner) and they all do exact the same thing. I can still post if I use the browser on my phone...
I have been using the forum for many years and I never had an issue in the past and I have no idea when this actually started as I hadn't used the forums for a few months.
I always clear history, etc, so don't tell me to try that as it's a complete waste of time.
I even completely reset all the settings in the browsers and it made absolute no difference, other than wiping out 100% of all the saved settings for all the other websites I use...
I have had no issues with any other website either, only this one, and only when using the browsers on my PC.
Any ideas why this is occurring, something I haven't tried?
Accepted Solution
XfinityJessie
Administrator
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5.2K Messages
13 days ago
All,
As mentioned this is a known issue with the forum software that we are working to resolve as quickly as possible. This is NOT related to any Microsoft issue or any other problem with your individual devices. Again, as a temporary fix, logging out of the forum, clearing browser cache and cookies, and logging back in is helping most impacted users. At this time, if the temporary solution does not work, we recommend using alternate browsers or devices to access the Xfinity Forum until this can be permanently fixed. Once a permanent fix is implemented, I will be sure to share that here.
We apologize for the inconvenience this has caused and appreciate your continued patience as we work to resolve this.
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Official Solution
XfinityJessie
Administrator
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5.2K Messages
9 days ago
All,
We have received an update that should fix this for all impacted users. In order to receive the fix, we are asking all impacted users to log out of the forum, clear their browser, history, cache, and cookies, and log back into the forum again. We appreciate your patience as we worked to get this resolved. Please let us know if you have any questions or if you continue to experience issues once you have logged back in.
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Again
Expert
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28.9K Messages
2 months ago
@erm54
Are you sure you're signed in to the Forums?
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XfinityJessie
Administrator
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5.2K Messages
16 days ago
@erm54
We apologize you are experiencing issues with the ability to post publicly in the Xfinity Forum. Recently, we have identified some code mis-sequencing that is causing issues with users' ability to post and reply to Xfinity Forum threads. As we work to resolve this, we ask that you please log out of the Xfinity Forum fully, clear your browser cache and cookies completely, and then relog into the forum and try again. Please let us know if you continue to experience issues after the browser is cleared. This should be a temporary solution to this issue as we find a long-term fix. Thank you for your continued patience as we work to resolve these issues quickly.
Please let us know if you have any other forum questions.
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Again
Expert
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28.9K Messages
15 days ago
@erm54 @davidkiefer
Okay, so maybe I think I know what you're seeing. But, I could be wrong.
If you want to reply to a post, you are seeing Reply to this comment here and it is greyed out [I greyed this out intentionally]. Are you putting your cursor in that box and then clicking? If so, it should bring up a reply box with a dark format bar at the bottom. If you click on the word Reply next to Like, you should also get the box with the dark format bar. Putting your cursor in the box you should be able to type in your description and then click on the Post button at the bottom of the screen.
And when you edit your post, you just edit in the same box you already posted in, and then click on Post.
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