1ajv4's profile

Regular Visitor

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5 Messages

Sat, May 2, 2020 3:00 AM

X1 Intermittent Sound Cut Out Skipping Audio Issue

Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it.

Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally drove me insane 🤪

I’ve tried to reset the box via the app as well as unplugging the power source from the box and tv & a factory reset. Per the guidance from previous posts, it was suggested to change the audio from the HDMI audio output auto detect to the SAP audio language reset. Nothing worked.

HOWEVER what DID????

Changing the video display output resolution from 16:9, 1080p HD to 16:9, 1080i HD.

I tested this theory and switched back to the 1080p and it started skipping again. Switched it to i and it stopped.

Voila!

Hope this same solution works for you guys!

I hope you and your families are all safe and healthy!

God bless! 🙏🏼

Responses

Rustyben

Expert

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24K Messages

1 y ago

user voice remote and use command "about". what is the rest of the line to the right of "STB Version.."? 

 

changing to 1080i for a flat screen TV is not a good solution.

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New Poster

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2 Messages

8 m ago

Thank you so much.  Worked perfectly.

New Poster

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1 Message

8 m ago

Did you have to reboot the system when you changed it to 1080i?

Rustyben

Expert

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24K Messages

8 m ago


@MF21083 wrote:

Did you have to reboot the system when you changed it to 1080i?


no, but 1080i is the worst resolution for flat screen TVs (they are not CRT devices).

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

8 m ago

Worked for me. Thanks for the tip!!

New Poster

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3 Messages

6 m ago

Thank you for your suggestion. I tried this but no change. I have noticed that it only occurs on certain channels. Usually OTA channels. If I can figure out a solution that also works I will suggest it c

Visitor

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1 Message

20 d ago

Hi! what worked for me was press the Xfinity button, go to settings, go to device settings, go to audio, go to HDMI audio output go from audio detect to stereo and that fixed it!

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