It's impossible to get hold of an agent to cancel the service. I've waited 2+ hours and they never get back to me. I want to cancel my service with xfinity now.

I no longer get peacock premium although my bill says I do. I have an older DVR and comcast package and internet. The xfinity site says: Peacock Premium is included at no additional cost for all Xfinity Flex customers and Xfinity X1 and video customers who have a subscription to Xfinity Internet or

Hi, Wondering how I can go about cancelling my TV service but keep my current Internet plan (1G). I understand that I may incur early termination fees as I had recently downgraded the TV package portion of the Xfinity plan.

I've been using Xfinity Stream on my computer for awhile now and this problem seems to have come out of nowhere, if I go to the website not logged in everything loads fine, but when I log in I get the TVAPP-00193 telling me to clear my cache which I have done multiple times, this issue persists acro

I have seen the low signal icon on my TV for months. I have even switched X1 boxes, but am still seeing the low signal icon with the new X1 STB. I have restarted the box multiple times, checked all of the cables for damage and made sure the connections are secure. Do I need to have Comcast check the

I recently purchased an Arris surfboard SBG7600AC2 that I foolishly hoped I could easily use to replace the Xfinity modem I was renting. Well, after going through the process of chatting with Xfinity support I registered my new modem. The old modem stopped working so I plugged the new modem in. My n

Posting this to get access to direct messaging for my internet issues.

Hi, We are planning a demolition of our house. We would like to have the utility cables removed from the home. Where can I get help to do this? Thanks -Massimo

all recordings are starting early and ending early. in order to get the complete show the recording we have to extend the recordings by 3 minutes. This has been happening for over 7 months. two techs have come out got a new box and still have the issue. Done the chat multiple times. Still no fix. Th

When should the enhanced speeds from the mid-split upgrade be available at my address? I had downtime for network upgrades about 2 weeks ago and the plans at https://www.xfinity.com/broadband-labels show upgraded speeds (>100Mbps) but I don't see the increased speeds when directly connected to my mo

I have had this problem on the app for 8 months or so. The LAFF channel displays content for the BOUNCE channel. I look at the BOUNCE channel and the content is correct. This happens on every platform that I use the Xfinity streaming app on i.e. Roku, Ipad, Android. I have contacted customer service

I do NOT have a touch screen. My intent was to use the cameras through the xfinity home app. I have 2 XCAMs and 2 XW3 wireless adapters. My router / modem is a Cisco XB3. When I try to pair through the xfinity home app, I follow all of the instructions, but when trying to pair with the power adapter

After having issues with my X1 Wireless TV box model XiP-5 I called Technical Support to request a new one After a lengthy conversation with someone who just kept focusing on the words "TV Box" and not the subtle difference between "wireless" and "wired" I was hopeful that I had explained what I nee

Hello, I somehow erroneously put the wrong address when setting up services. I also recently got a shipping notification still going to the wrong place. I tried to chat about the address but it seems like it needs to be serviced first to “move” the account. Not sure if that ticket went in. Am I able

I have been an xfinity Internet customer for a couple of months and wanted to add xfinity mobile to my account. I filled out the required information for the credit check but was declined. I am new to the US (2 months) so I think that it is because my credit hasn't had time to build. Is there a way

Hi, I'm moving at the end of the month and I have already set up the service to stop on 5/30. I see that the start service date is 5/31 though, and would like to activate my equipment on the same day as the service stops since that is the same day I move-in, is that possible?

I'm trying to connect a NAS to my XB8-T router, and there is no connection. I tried all four ports, and I did a factory reset on the modem. It's not in bridge mode. Only one of the ports has any lights on, and it's a solid green light that doesn't change. I also tried connecting my computer to it an

I just received an email from INSP that Xfinity is going to charge $10 for INSP even though INSP doesn’t charge Xfinity for their programming. I don’t want that to happen. Why would Xfinity do that?

We have xfinity internet and TV. We've a lot of problems losing internet and tv signals (error RDK-03033) lately, with frequent but intermittent losses. I thought I'd ask this now before the signal went away again. The TV tends to go out between 8:15-9:15 p.m., maybe 1.5-2.5 hours after starting. Th

This is insane. No like actually INSANE. I ordered an iPhone 15. It was a deal that if I transfer from one carrier to another, I get a discount. 400-dollar discount if I transfer my current number from TMOBILE to XFINITY. Cool. I also already have Xfinity wifi so I have been using their service for