Wrong channel content displaying on another channel
I have had this problem on the app for 8 months or so. The LAFF channel displays content for the BOUNCE channel. I look at the BOUNCE channel and the content is correct. This happens on every platform that I use the Xfinity streaming app on i.e. Roku, Ipad, Android. I have contacted customer service until I am blue in the face. I have unplugged, deleted, reinstalled etc. per the representatives so many times. They have never been able to understand that this is obviously a programming issue and not a signal issue. I am always told "we will escalate and you will have a fix in 48-72 hours." This obviously was incorrect information. One thing to note: the content on the Xfinity cable box is correct. LAFF displays the correct shows. This is ONLY an issue on the Xfinity streaming app. I had given up on this for a few months but I figured maybe someone will see this that can actually help!