@Bob8124 wrote: The recording of programs on CBS has either cut short the program or recorded an hour more than necessary -- into another program.  We have not experienced the problem with other channels. What is the issue? was this on a Sunday evening following live football? (for example Madam Secretary)? ... View more

@i012587 wrote: How much storage is required to download a recorded show to the Kindle Fire from my Xfinity DVR? I am trying to download a recorded football game to my Kindle Fire and keep getting a download error message that I do not have enough storage. I have a 32GB SD card installed with approximately 25GB available. in a post long ago, a Comcast Employee reported that the recording will not load on removable memory like an SD card. An exception to that is for the android later versions of smart devices that can 'adopt' a memory card as if it is system memory (not removable from that point forward). ... View more

@steepho wrote: Hi i changed my service online and now i am getting this error " Hi, it looks like you are a Netflix customer" when i try to manage my account.   I see that i am to PM ComcastChe but i do not see any PM options... please help.   --Steepho go to the upper right corner of the web page and select sign in. then when you go to the @ComcastChe 's page you will see PM (private message) me option. ... View more

@WNeuetc wrote: @Rustyben wrote: @WNeuetc wrote: I'm looking for recommendations for a Harmony Universal Remote that will work well with my new X1 box. The box is the XG1v4-A which, along with the X15 remote furnished with the box operates on RF, rather than IR, so the Harmony needs to be able to control the box via RF.  I've searched the Community Forum and it seems that some of the Harmony universal remotes have, at least at times, problems when communicating with the XG1v4-A boxes.   Any suggestions, most welcome!   -Wes any recent model will have the Comcast X1 code. Yes, I understand that my Harmony 650 has the proper codes for my X1 box (in my case the XG1v4-A box).  My question was whether there were any universal remotes that could communicate with the Comcast box via RF rather than IR.    I realize now that that would indeed be impossible (or highly unlikely) as the box RF signal radio frequency as well as the RF protocols are proprietary, unlike Bluetooth or other short distance RF protocols.   Even the Harmony remotes that use "RF" only use RF to communicate with the provided Harmony "IR blasters" that do the actual communication with the box or other controlled devices.  The only real exception is when the controlled device also allows control via the local wifi network (for instance when you can have a phone app that controls).   -Wes  a post ages ago said that the X1 remotes in RF mode use the zigbee rf protocol. I know that doesn't help but it isn't wifi. ... View more

@magic4148 wrote: I tried to unable flash player and got this error code   Error codeplayer.8100.321Error descriptionGDT does not contain data for the specified geo zip code A Comcast Official Employee will usually reply to your post within 72 hours. You might want to call 800-Comcast, select billing, and ask the agent to verify the correct zipcode is on your account. Also, are you in the USA and at home connected to your own home internet when getting the error? ... View more

@User525 wrote: @Rustyben wrote:  In your original post you said  The cheap box I downgraded to - second one, BTW - is a DC60Xu. . Upgrading back to an X1 set top box will return full function to that TV. I feel like we're talking past each other.  Of course upgrading back to the other box would work.  I'd already said as much (i.e. hooking up the XiD-C companion box to both televisions to see if maybe it was the televisions).  The entire point of downgrading was that I wanted to pare my bill down as much as possible.  That means getting the cheapest boxes one can get away with and downgrading to a basic cable package from an HD one.  The only reason I still have an XiD-C box at all is that I forgot to take it in when downgrading, which I'm glad happened, actually, because it allowed me to self-test the problem.   All that out of the way, by question still remains: Can my DC60Xu box work with my Sony Bravia television and if so, how?  If not, how in the world can I go into a Comcast retail location, tell them I need to downgrade my cable package and thus also the boxes we're leasing/renting, and then they give me a box that doesn't work with a popular telvision brand and model?  I do. no. get. it.   Either the box works with the television and I simply haven't found out, how.  Of they are giving boxes to customers - that we're paying monthly fees for BTW - that are not useable. the DTA can connect via the RF coax connector or the HDMI connector to your TV. either will give you the video/audio. ... View more

@User525 wrote: Now you're using different acronyms and talking about packages. I don't know what a "DTA" is, is that the set-top box?  I gave you the model of all of these boxes and which was the set-top and which were the companions.   I am simply first interested in how to get my companion box to work with my Sony Bravia so that all three of my boxes (one set-top and two companion) work.  I don't want to have to turn in my DC60Xu if I don't have to, but in the case that I do, I'd keep my XG2v2 set-top and my XiD-C companion boxes, which I believe would take off $5 a month.   But, again, I'm interested in trying to make this work, and I am completely confused how Comcast could be leasing people equipment that doesn't work with their televisions (or complicated installation or tricks to get them to work) and then when you bring it back them not telling you that. a DTA (digital transport adapter) gives you access to linear channels (limited). An X1 companion (xiD/xi3/xi5/xi6) gives you access to full subscription, any premium channels in your subscription, and access to the internet enabled apps like youtube and netfilx as well as the voice-remote capability. In your original post you said  The cheap box I downgraded to - second one, BTW - is a DC60Xu. . Upgrading back to an X1 set top box will return full function to that TV. ... View more

@hiland wrote: I can't watch any live tv channels, it keeps saying I need to connect to my home wifi. I thought I would my account when I go to a friends house but it won't work?  when not connected to your own home wifi/ethernet network, you may watch the TVgo channels for live TV. ... View more

@smicon wrote: Comcast saying a device issue. Lol did you speak to a supervisor? alternative is to call after 9am EDT Monday to hopefully get USA based tech support. ... View more

@Bmargelis wrote: I am running a tivo bolt vox 6 tuner box and two mini vox boxes. I have a signature package with 150 mb internet and their cloud based dvr from xfinity. Everything is connected to one network. I get it that the app might not work, but cant even get individual apps like Fox News or NBC Sports to work. the X1 cloud DVR is available with X1 subscription. for Tivo remote viewing see (google search result) ... View more

@auntg12 wrote: Why am I not getting sound on movies I have recorded? the playback device will need to be set to listen to the correct (not SAP) audio channel. be sure SAP and audio description are not checked and that english is selected as the audio track. ... View more

@smicon wrote: Agreed but they are not showing up there. Only one shows there. The ones on the unnamed device do not. you can call 800-Comcast and select Cable TV service and ask the agent to deprovision all your streaming devices (only option is all). That will automatically return all recordings. note that you will have to sign back in on each streaming device. If the agent doesn't understand or know how to handle this issue, ask for the supervisor. ... View more

@DebAlloway wrote: How do you get this box? I did not see it as an option. How do you know what the charge will be? I have 3 TV's and would like to move one to our living room that is not wired. I don't want to put anymore TV's on my bill, just add this box. the xi5/xi6(4k) wireless X1 set top boxes are all priced as companion (non-DVR) set top boxes at $10 (approx) per month. both of those require a special MoCA over ethernet/wireless gateway/modem available as a per month rental from Comcast. A currently free alternative is to hook up a Roku device to the TV (note it will see only the service your smart devices or TV see). ... View more

@smicon wrote: no set top boxes.  I was using the same id but one of the comcast reps had me create another but still no luck.  After receiving your comment, I logged out of one of the apps, but still was unable to see recordings upon logging on to the app with one of the other devices.   also, another problem, i deleted one of the apps that had downloaded shows.  Now, i am limited by those downloads and no way to return them as they show on an "unnamed device". the right way is to return the recordings first however you can log in on a streaming smart device to the x1 stream app and select settings and force return downloaded programming. ... View more

@User525 wrote: I can not believe I forgot to give you all a model number for the one that's not working.   The cheap box I downgraded to - second one, BTW - is a DC60Xu.  The main box is a XG2v2-P, though I'm not sure how that's relevant to anything unless they are somehow incompatible with the DC60Xu.  The second companion box which works with the main box is the XiD-C.   I am only having problems with the DC60Xu.  I've now tried two of them (returned one thinking something was wrong with the box and got the second one) on two different Sony brand televisions.  My other companion box (XiD-C) has no trouble with either of my Sony televisions.   What I really need to know is whether this is a known issue, what that issue is, and can it be resolved by myself or will I have to pay for a tech to come out?  Otherwise, I'm taking back the DC60Xu and simply won't have a television in my den. you have a mixture of DTA (ip only TV limited channels not entire subscription normally) and X1 set top boxes (whole home). The DTA retail now is $3 less per month than a companion set top box.  Most packages include one 'free' outlet anyway. If you change out the DTA for an X1 set top box the XG2 provides a tuner and internet access for apps.  ... View more

@smicon wrote: no set top boxes...just a dvr.   the missing shows appear on no apps...just on dvr. call 800-Comcast, select billing. ask the agent to verify that the username you are using is tied only to your current account/address. If so, ask the agent to do a full account background refresh (takes up to an hour to complete). If the agent says they don't understand/know what that means, ask for a supervisor. If you prefer to wait, a Comcast Official Employee usually responds within 72 hours of your posting time. ... View more

@Chassiskat wrote: PX013AN_3.2p4s1_PROD_sey And no, only 1 box bummers. The xg1v3 DVR you have has lost contact with its installed memory card and it is not accessable to us customers. ... View more

@cornyme wrote: @JDDTV wrote: When I try to download the xfinity stream app to my laptop it say it is not a qualified device. Xfinity advertizes stream on any screen. How do I stream to my laptop?  apps are for android and apple devices (and roku) and some kindle devices at the moment. desk/laptop have operating system requirements and is available on a flash enabled browser (like Chrome) at https://www.xfinity.com/stream/ ... View more

@reginagutz123 wrote: I use xfinity on campus and someone is logged into my account and streaming movies. I can't watch anything because they are streaming. I have comcast wifi but use on campus for watching shows. Can you deprovision my account so they can't login and stream anymore?  first change your username's password that you use for logging into the stream service. then call 800-Comcast and select cable TV, and ask the agent to deprovision all the streaming devices on your account (only option is all). if the agent doesn't know or if they seem to not understand, ask for a supervisor. test before disconnecting from the agent by trying to run the stream app or stream web site. ... View more

@magic4148 wrote: Keeps asking to activate or update flash player. Flash Player is installed and should be working.  Here is a copy and paste of the page..   Let’s get your Adobe Flash Player up and running.   To enjoy a full range of entertainment, enable your Flash Player. It's easy. Just click the button below then select "Allow" when the pop-up window appears. Missing or disabled button?   Enable Flash   in your browser settings. Flash not working?   Install the latest version. try using the (up to date) chrome browser. be sure to enable flash on all sites. your image is not showing up on the forum. ... View more

@chrismireya wrote: UPDATE:    I don't know if Xfinity reps were reading this and acted upon it. However, I noticed an Xfinity tech outside of our home this past week. I don't know what they were doing. However, our Xfinity box has turned on every day since. This has been five days in a row -- something that has never happened before.   If that changes, I'll provide an update.  the x1 set top boxes do not 'turn off' they are always on. there is an option to go into power save (around a watt savings) that turns off the HDMI connector and the power LED.  ... View more

@WNeuetc wrote: I'm looking for recommendations for a Harmony Universal Remote that will work well with my new X1 box. The box is the XG1v4-A which, along with the X15 remote furnished with the box operates on RF, rather than IR, so the Harmony needs to be able to control the box via RF.  I've searched the Community Forum and it seems that some of the Harmony universal remotes have, at least at times, problems when communicating with the XG1v4-A boxes.   Any suggestions, most welcome!   -Wes any recent model will have the Comcast X1 code. ... View more

@Wisco24 wrote: I have the same issue on my Amazon Fire Tablet with fully downloaded offline content.   Random question: Do the rest of you also have "smart resume" enabled in Comcast Labs? you might want to try returning the downloads, sign out of the app, uninstall the app. reboot the tablet (full power down then restart). reinstall the app and sign in. before running any other apps test the xfinity app. The Tablet may just be out of usable/assessable memory/processor CPU resources. ... View more

@Chassiskat wrote: Posting to find out if other customers are having the same problem (yes a tech has been out. We believe it is a bug in configuration).     When watching live tv and hit pause, one of 4 things happens: a. Nothing at all b. No pause but a blue circle with a slash through it and message that set top box does not support feature c. one out of 20 times will actually pause but then jump straight back to "live" d. Same as C only no audio will play until I hit "exit" button although it was never paused to begin with.   When trying to rewind the surprise options are: a. Nothing at all b. Jumps immediately to Live tv going FORWARD (note, this is like hitting the lottery because it means the pause actually worked) c. No response at all and blue circle with slash through it saying set top box does not support   This has happened within the last 3 days.  Was normal prior to this.   As of yesterday, the screen saver ceased showing the usual data for local construction updates, weather forecasts that was quite useful actually. Now just current temperature and time.  Was this a Comcast Labs thing that went away?   Anyone else experiencing this?  My box is on release version 91.0.3 dated 10/09/2018.  The firmware was manually updated yesterday by Comcast to see if there was corruption of some sort, but nothing changed.   I am not planning to swap boxes until there is a totally new box design plus I have a lot of unwatched shows on the hard drive and cloud, more than the extremely limited 60 hours that Comcast will retain when you change (what is up with that, btw?  It's not truly cloud storage if you can't move to a different device and still see the same thing. That 60 hours also appears to be why the Xfinity Stream apps never ever match what is actually showing on your Cloud DVR menu, just a random assortment of one show from this series, 3 from another not in any consecutive order) do you have another x1 set top box in the home? using voice remote say "about" what is the model number shown to right of STB Version? ... View more

@Bmargelis wrote: I am new to XFINITY and cannot get the streaming app or portal to work at home in my network. No channels on live tv except for ESPN3. Also cannot get any of my individual apps to work on this network, says I need to upgrade my subscription. Fox news is one that will not go live. Help do you have at least one X1 set top box in your home and subscribe to Xfinity internet? if so, is the device connected to your own home's internet? on the set top box connected TV, press the A button and run 'System Refresh'. after reboot, logout of the stream app then log back in. working? ... View more

@KristenGrant4 wrote: I have an X1 box and Samsung UHD Smart TV (3yrs old). If my cable box/TV is turned off for a long amount of time (overnight) when I try to turn the TV back on the cable box won’t give a picture. I have to unplug/replug the power to the cable box for the picture to come on. I had Comcast technician over to look at it and he couldn’t determine the issue. He questioned my TV, but I have tested all my HDMI outlets with a gaming system and they all have broadcasted picture, as well as I get no message from my TV just a black screen when I turn on the TV. The technician swapped out my box and all the cables, but the same thing occurred this morning. Less than a month ago I was using Verizon and didn’t have any issue. Any help would be appreciated. use the voice remote "device settings".  Go to power preferences and make sure power saver is Off.  press back, and select screen saver. set to 5 Hours. You didn't mention the set top box model number. ... View more

@User525 wrote: Same issue as everyone else, basically.  I downgraded our service to the "Basic" package as we weren't watching most of the package we had.  We had two XiD-C secondary boxes and downgraded one of them to a regular X1 box.  Everything was working find before hand, but the one in the den which I connected to the Sony KDL-40EX500 (Bravia, I think) stopped working.   I've tried everything short of an expensive tech visit.  I'm tried refreshes, restarts, online chats, phone support, connecting with only with the HDMI cable, then only with the coxial cables, then with both.  I've made sure after hitting "input" that I had the correct HDMI setting (I have three or four on the television).  I've tried setting the channel (3 or 4) on the back of the box.   All I'm getting is a Code Error 222, though ONCE it seems to have been updating but I can't remember under which configuration.  In any case, the setup never completed.  I'm able to look at the guide and paired the remote and everything, but I'm just getting a "signal interrupted" error when I can even get that.   Again, worked with the XiD-C box, isn't working with the X1 box.   EDIT: Just tried the box with another Sony television in my house.  Same error code.  I should add that this is the second X1 box we've gotten this week.  We took the one we got back the first day the day after.  I can't imagine both boxes would be broken.  At the same time, they are working on neither Sony televisions, and both of my televisons are obviously not broken as they easily work with the XiD-C box.   Xfinity is going to have problems, because what's likely going to happen is that in addition to the downgrading of our package, we're going to take this box back and have them take it off our monthly bill as well. companion set top boxes are the least expensive ($10). the XiD is a companion. what set top box 'regular' did you get (model number)? do you have a DVR? an Xg2 (companion with tuners to loan out to XiD boxes)? ... View more

@smicon wrote: none of my wednesday evening recorded shows appeared on my stream app either would you check on another different device and a desk/laptop? do you have set top boxes in your home? ... View more

@smicon wrote: On two of my four devices, I do not see recordings on the menu.  I have the same issue as this post...   https://forums.xfinity.com/t5/Stream-TV-App/Can-t-access-recordings-on-Xfinity-Stream-App-for-Android/m-p/3141425   TIA for any help do you have set top boxes in your home? if not you are limited to 2 stream devices (at a time). If you have set top boxes you are limited to 5 stream devices (at a time). Are you using the same login/password on each of the devices? ... View more

@ch376 wrote: X1 box just froze up again. I pay over $200 a month why am I dealing with garbage on an almost daily basis? Comcast Xfinity is stealing from me hi, are you seeing an error message/error number or does the video just freeze while audio continues? how are you currently fixing the problem? ... View more

@sej_en wrote: Hi, I can't login to my account for Xfinity online streaming ever since I changed my plan a couple of months ago. I used to have a TV/Cable bundle, now I have a seperate Xfinity TV plan, with the same account, but I get this message every time I login: Sorry, we've run into a problem.   The good news? We can take care of it right now. First, you'll need to sign out of your account. When you sign back in it'll be fixed. Ready? (Error ftde.provision.accountMismatch)   And it gives the same message when I sign back in. Please help me. Thank you. a Comcast Official Employee will usually reply within 72 hours of your post. you can call 800-Comcast and select billing, ask the agent to fix your login to only reference your current account/address. If the agent seems unsure, ask for their supervisor. ... View more

@Msteph515 wrote: Why am I getting there is something changed with you account when I try to watch the hallmark channel. On demand hallmark works every other channel works but this one? I should also mention that it froze right before the error message popped up???? did you power-unplug (reboot) your set top box yet? do smart devices or desk/laptop show the channel? using a smart device and the Xfinity myAccount app press the TV tab and at the top is a link to your subscribed channels. does the Hallmark channel show up in the list? ... View more

@britari wrote: Having same problem in my android ,also no to go channels run the Xfinity MyAccount app. select the TV tab. at top is a link to your subscribed channels lineup. is that list correct and what you are seeing when using the streaming TV? ... View more

@G4gary wrote: Hello, yes we have Xfinity wifi as well as an X1 DVR on another set. We tried rebooting Roku, uninstalled and reinstalled Xfinity app, signed in under secondary e- mail. It goes to live TV then when we select a program it goes back to Roku home screen Xfinity app or we just get a black screen then goes back to Xfinity app. Very frustrating! Wife went to Hartland store to get a digital box for this set which we hope they will give us for free until they resolve this issue. using a smart device or desk/laptop connected to same wifi works? ... View more

@tbill1 wrote: Mine went out mid-show playback..no firmware update .  Simple restart fixed the problem.  Didn't have to reprogram the remote for the 30 second skip. cool! the exit exit exit 0030 sets the feature on the set top box (not the remote). ... View more

@G4gary wrote: Xfinity live TV stopped working on Roku. Wife was on the phone with tech over an hour and they have no solution! can you give more details on what you were doing? do you still have an X1 set top box in your home? do you still have xfinity internet? ... View more

@KreeKree wrote: The Xfinity app is still beta and not very reliable. what issues are you having with the beta stream app (on Roku?) ... View more

@Antarsica wrote: My XR11 goes through new batteries every 2 weeks. Single user. you might want to drop by your xfinity store and pick up a new free remote. ... View more

@Ice_Angel73 wrote: I don't understand why I got a message say I had too many devices streaming. I know exactly how many devices I had running. Mine, my husband's, and my 2 boys. What is the point of having this if everyone (on the home network) can't use it? There was also a terribly less amount of streaming when I spent 2 weeks in the hospital. I'm paying for the streaming, why am I not allowed to use it? limit is 5 devices at the same time. note that for desk/laptop use, just closing a browser instead of stopping the stream (big x on the upper right of the video stream) will cause the stream to appear to still be streaming even though the browser window is closed. your subscription service is for home entertainment (set top boxes). the streaming devices are an extra free benefit of your subscription. ... View more

@abci wrote: I am having the same problem logging in.  Has any comcast employ bothered give us an answer to this problem yet? hi, what device are you using? stream app? what error message/error number are you receiving? ... View more

@ashd84 wrote: Hello, I have the X1 4K box with XR15 remote. Page up on the remote used to forward 30 seconds on a recorded show and Page down would go back 15 seconds. This has been working fine for months but just now stopped working. I’ve tried exit exit exit 0030 page up but that doesn’t work. Any help? Thanks power unplug the 4k box and see if that fixes the problem. It has been reported for a long time that when firmware is updated overnight the first boot does not properly load some settings. the code is just exit exit exit 0030 (note that changes settings in the set top box not in the remote). ... View more

@Jim2448 wrote: my xfinity stream say I am not on my home wifi  How do I fix this hi, what device (pc? phone? tablet? roku?) are you using? how are you connected? are you at home connected to your own home internet? does the serial number on your modem/gateway match the number shown for the modem on the my account app modem listed in the internet tab? ... View more

@staceyply wrote: I keep getting the same error code above and it asks me to logout which I do and then repeats.  Please help. a Comcast Official Employee usually responds within 3 days. you can call 800-Comcast and select billing and ask the agent to fix your username to only be tied to your current account and current account number. ... View more