About Rustyben

@Razzle24 wrote: I am having the exact same problem with my Sony XBR-55X810C TV: "no signal" message, and the only solution is to turn the power off and on on the cable box and then wait several minutes while the X1 platform comes on. I've changed the HDMI cable, the coaxial cable, and the cable box and have the same problem. It is sort of reassuring that others have similar problems but that makes it even more annoying that Comcast doesn't come up with a fix, or even respond. This is an Xfinity forum- does anyone in the company monitor this? Comcast has acknowledged the problem but there is no time frame until patched. Many customers simply change the TV input to an other HDMI port then back to the DVR (I change to a Chromecast connected port).  ... View more

@Bobbo662 wrote: Hi. My voice command stop working today, worked last night. Did all your previous steps. The battery level is at 50% it's not the battery. The only thing I haven't try is reboot the box. The box itself was replaced a couple months ago, replaced the old box. When I push the microphone button, nothing happens. It doesn't say anything on the screen at all. There's no"Listening" or any other message on the screen. The blue light comes on the Remote, and it makes that normal "sound" when pressing microphone button. So tonight when everyone is done with TV, I will reboot box. I will be back on tomorrow to read any replies & give update. after you give the command does the blue LED on the remote continue to be lighted then goes off? have more than one remote? if so, check to see if your remotes have been 'swapped' between set top boxes. else if xr11 press the set up button on the remote until LED changes colors then press the Xfinity button and you should get the familiar 3 numbers on the screen to type to pair via RF the remote to the Set Top Box. ... View more

@violet222 wrote: Thanks. How does one access on their Smart TV? please use your previous thread where you ask essentially the same question.  ... View more

@Vossenhe wrote: Why is it the On Demand feature now only allows me to watch previously aired episodes of multiple shows when they schedule a new air date? They've already aired, why do I have to wait days until they play on regular TV again to be able to watch them? Isn't that the main point to the On Demand feature, that I can watch episodes that have already aired when its convenient for me? I pay way to much a month and have been a loyal Xfinity customer for years to now have options taken away from me after I upgrade. the providers of the programming determine availability and from my experience if an episode is scheduled within 2 weeks then it is not available until the day after that episode airs.  ... View more

@twilly503 wrote: I recently purchased a TV with ROKU built in. i installed the Xfinity stream beta app and was able to stream pretty much perfectly. that was until yesterday when i tried. now the app starts up and then crashes back to ROKU menu main menu. I have uninstalled the app and re installed. I have unplugged the power cord for the TV, still nothing is working. I noticed that it says build date was 12/11 so assuming there was a patch released that has caused this issue.  what is the model number of the roku tV and what version of Roku firmware is currently installed? ... View more

@slowtan wrote: did you get yours fixed ? Mine is doing the same thing now .. I have deleted the app .. formatted the roku .. everything I can think of. same problem since you did not 'quote' a message it is impossible to determine to whom you are addressing your post. What happens (error messages/error numbers) do you see when accessing the Xfinity Stream beta app? ... View more

@E911 wrote: Right. I understand that they are two independent storage locations and the problem appears to be on the cloud end, not locally on the DVR. I am able to record, at the moment, non-scheduled programs and play them back. The problems are totally intermittent, with no obvious pattern as to time, channel, length of program, etc. i was asking you to do a diagnostic test during non-peak prime time hours to see if the cloud DVR records normally. ... View more

@smrxxx wrote: Hi,   X1 previously had functionality to set power saver to 1, 2, 4 hours, and disabled. In 2017 this was changed to force 4 hours. While I appreciate that Comcast forced power saver for those who had it disabled, I am very unhappy that I can't set it to something more aggressive that 4 hours. Personally, I would like to set power saver to 1 hour and have it stick. The only way to do this is to set it to 1 hour when the box comes out of power saver mode. If I miss that opportunity I cannot change it from 4 hours. It is so frustrating that the setting is lost each time it enters/leaves power saver mode. I have seen many others complaining about this change, in these forums and other places. Collectively, we're wasting tons of electricity. I would hope that Comcast would do the very minor work required to reenable this feature and help save the planet. Thanks (and PLEASE!!) thank you for thinking of the environment. some time ago did some back of the envelope computations for a DVR for savings in watts between full on and power save. If I recall the savings were approximately $1.00 for an entire year if the set top box was never put in full on mode. The devices are very efficient (X1). ... View more

@Kerristeve4 wrote: So I have the new Amazon Prime app on my living room television but it isn’t showing up on my bedroom television. I restarted the box and everything. What should I do? does the STB have voice option? select the Xfinity button on the remote >> gear (settings) scroll down to 'about' and select. what is the text appearing to right of STB version? ... View more

@rovenorth wrote: I have a Comcast cable box and a Roku box, both of which connect to my TV with an HDMI cable.   With the cable box connected to the TV, when I stand in one particular spot in the room near the TV, the image on the TV freezes and scrambles and the audio is lost.  When I step away from that spot, it returns to normal. When I connect the Roku box to the TV using the same HDMI cable and the same HDMI port on the TV and I stand in the same particular spot in the room, nothing happens; the image and audio are unaffected.   I have no idea why this occurs.  Any help? Thanks for your thoughts! using the voice remote for your set top box say 'about'. what is the STB version line information? ... View more

@violet222 wrote: How do I stream on my smart tv? Not a techy! what are you ltrying to stream? is the TV connected to your home wifi? you will need to use your TV remote to see the apps currently installed on your TV (streaming apps). ... View more

@E911 wrote: Same ongoing yet intermittent issue here, in the Puyallup WA area. This has been an issue for well over a year and Comcast isn't able to resolve it. One rep claimed to have never herd of such a thing! The DVR records fine, but access via the app or web shows only a few minutes of a show recorded (example from today, 7 minutes of a 1 hour show). Of course a new DVR did not resolve it. VERY frustrating! the home DVR is completely separate and not involved in the cloud DVR process. The cloud DVR is a server in (comcast's) the cloud. try recording a movie or something 'hot' (right now now sheduled) in the middle of the day or mid morning. does it finish recording the full length of what was left to record (to the end that is) of the program?  ... View more

@edunne123 wrote: I have the exact same issue with new 4k TV.  Upgraded from 50" 1080i DLP and like that picture better. Try and watch a pro baskeyball game on Comcast SportsNet (now NBC Sports regional). It is unwatchable. The upscaling you are talking about occurs only with certain camera feeds. The result is nausea inducing.  that network is 1080i which is a signal built for CRT based products such as your DLP.  you can either put the set top box in 720p or 1080p. note that a 4k TV is basically four 1080p panels arranged 2x2 so any image enlarged to 4 times the size will not 'magically' have 4 times the information to display. The effect is the same as using a tablet or phone and zooming 'in" on an image. Do note though that the TV should be set up on the HDMI port (of the TV) using the manufacturer's procedure to have the best picture possible. Please be sure that the set top box is not set to 'i' (interlaced) 1080i format. ... View more

@NoUDont wrote: U can watch it on ur local Fox network channel or the NFL Network per https://en.wikipedia.org/wiki/High-definition_television_in_the_United_States fox is in 720p while the NFL networks are broadcast over the air at 1080i (interlaced). Streaming NFL would be in mpeg2 or mpeg4 which is always progressive (not interlaced). ... View more

@jghiller wrote: I was shipped the wrong set top box to replace my main DVR box, model XG1-P, due to intermittent BOOT problems and the agent at the local store handed me this new Xid-P box. My thoughts are how is the system and my home cable box configuration, going to know this unit is the main HD DVR for the home, with all the pause and rewind capabilities, etc., that the XG1-P Living Room unit had? I think this mini box is ideal for bedrooms, but I am not sure about having it in the Living Room - no lights on it except the power light. No clock, etc. Is this mini unit a complete replacement for the homes main DVR XG1-P? the xid is a companion (non-DVR). If you changed out a DVR for it the Xfinity store can swap it again for an actual DVR (the very old pace xg1 only had 5 tuners, also along with many audio dropout issues). The newest DVR now is the xg1v4 (no clock and has HDMI connection only) 4k/UHD capable device. ... View more

moved thread to on-demand area of the forum and I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@Pfrwatlans wrote: Can anyone with the 4K box tell me how the audio is? I have read a couple other forum threads that the Tv or audio receiver have to be turned up considerably more to get a comparable volume to the old X1. I don’t want to fix one problem only to have a sound issue adding... X1 ouputs digital audio stream on the HDMI cable. it is not analog and is an identical audio recording as the producer of the material attached to the video. there is no processing etc it is pure digital. the device receiving the digital stream handles converting the digital stream into actual audio. This is not like the 0db 1volt peak to peak analog audio signals at all. ... View more

@Kcruzz wrote: December 2018: xfinity Stream App is still in Pre-Release Beta, many technicians admit that even they can’t get the app to work reliably. The list of known bugs is extremely long. Xfinity advertises that you just share your username and password with a friend and they can watch your recorded videos...If you ever do this you first discover that at best you only see about half of the recordings you have made. After 5 or more calls for support and two visits from techs onsite they will admit that they have an undetermined limit and that when you then view recordings on the App and realize that you must delete programs so that you will theoretically be able to share with anyone, however when you delete over 75 percent of your recordings you discover that you can only view programs that were previously available for app playback that you didn’t delete. No new content will show up as available except recordings made after you deleted your recordings. This is because even if you and the person you shared your username and password with have both logged out, a known bug in the app will show you as logged on to the session that was created when two users were first logged on simultaneously. Even with both mobile devices are logged out the xfinity servers will forever show that you have never logged out of that session, and therefore can never begin a new session so that you will never be able to access any recordings except brand new recordings and those that were shown from your first session. This bug is well known to all experienced xfinity techs who actually know how to use the app. Only one out of 1,000 telephone support techs even know that the app even exists. No known bugs are ever reported, resulting in hours and hours of the Blind-Leading-the-Blind when users call for support. I have just described one of dozens of known bugs. This app should never have been released with so many fatal flaws!!! Krussell@communityharbor.com (I don’t ever use my xfinity username e-mail) Thank you for sharing, but almost your entire post is incorrect. For sharing with friends (on your own TV) you can use the Comcast Lab's X1 photo app (photos, videos, and more). you can share on the TV so all can see while in your home. It is against terms of service to share your username and password to other than household members and you are responsible for any such sharing issues. The cloud DVR (a free feature available to DVR service customers) gives you the last 60 hours recorded. The home DVR continues to record using space and the number of recordings is dependent upon mix of local channels in mpeg2 and cable programming in mpeg4. manual deletion of recordings removes the recording on all devices (home and Cloud DVRs).  There are a maximum of 5 streaming devices active at any one time for us customers with home DVR service (2 streaming for instant TV customers).  logging out has nothing to do with properly closing web browser sessions. closing a web page using the X in upper right corner of the browser keeps that session active at Comcast. you must end a session properly (by stopping the video and exiting out of the stream session) so that Comcast can remove that device from the currently streaming list.  Bugs have been fixed as they are reported, unlike what you claim, and the stream app used on Roku devices and Samsung TVs are beta (currently free to use) versions and if the use of beta products is perhaps not for those who don't understand the issues you might find with a product under development. My Roku works perfectly, many thousands use Roku with decent wifi signal with great success.    If you are having a particular problem, stating it clearly and including error messages and error numbers is greatly appreciated. ... View more

@Jbonanno19 wrote: There is no coax cable coming into the TV. The Xfinity streaming beta app is loaded onto the SAMSUNG TV. The app does not work well on the Samsung platform. Hi I moved the thread to the stream app area of the forum. The Samsung will need to be relocated, or perhaps the router may need to move closer, or you could try a good 'repeater' (Comcast rents a very good product). The Stream app needs a very good RF wifi connection or alternatively if your Samsung is so equipped, an ethernet connection to the router. Will your samsun connect on the 5g wifi or only on the 2.4g wifi connection?  ... View more

@MikeB39A wrote: @Lkay575 wrote: As of 11/27/18 I am no longer able to stream any TV shows. The Watch Now tab appears and then disappears and now only shows future episodes. Technical level 3 has not been able to figure this out.       Is the app up to date? I'm running version 5.2.0.1236 and it works for me. Perhaps try      checking updates and if none, delete the app and re-install from app store. Good luck! using the guide, all channels, tune to a local channel. works? tune to a cable news channel. works? did you try the same channels in SD version? does your Comcast bill include the HD technology fee at $10/month (not showing $0.00)? ... View more

@JPWilliams37 wrote: I am having the EXACT same issue on my Roku device.  Do you have the Roku Premiere+?  Part# 4630R?  I have 2 of these and suddenly at the same time you posted this whole Subject my issues began.  I've been on the phone 10+ times with Comcast/XFinity to try and fix, also even had Roku tech support.  Problem is that this is the ONLY app on my entire Roku that doesn't work, so clearly a XFinity issue.  So frustrating!!! what is the error message/error number? ... View more

@NoUDont wrote: Everyone try this:   If u have Amazon Prime, check out Thursday Night Football.  DO NOT use the app on the cable box.  Go through a device or streaming app from ur tv.   Then switch to the comcast broadcast so u can see the difference.  It is NIGHT AND DAY difference.  The Amazon Prime stream is in 720p and my tv upscales it to 4K.  Fantastic and really embarassing for Comcast. what network is your thursday night football on the cable set top box? ... View more

@Pfrwatlans wrote: Does it have any kind of audio jack? no, all audio is sent digitally on the HDMI cable. ... View more

@NAVYEAGLE123 wrote: Its 50 percent commercials. Waste of time if you want to watch on a iPad etc. the stream app (numbered aka linear channels) are the same programming as the set top box. you can fast forward through commercials with DVR service. ... View more

how does the coax come to that set top box? splitter wiring? it sounds like there is a wiring/connector issue or an out of specification splitter or 'amp'. ... View more

@skyhawk214 wrote: How does Xfinity differentiate the traffic coming from my Roku for Stream TV (or on my computer or tablet) than regular internet traffic that goes through my modem? I'm using a Arris 6190.    Thank you! for your gateway (a CM or customer modem) to communicate it connects to a supervisor device (CMTS) and all traffic is monitored and measured from that device. 'internal' servers to Comcast are zero-rated (not counted toward the CAP) while data traffice to/from external servers is counted toward the CAP. the linear (numbered) channels on the Roku and the in-house on-demand content on the Roku are all internal Comcast servers can can run 24/7 and the bytes do not get counted toward the CAP. ... View more

@zajaclarry wrote: The xfinity app says I no longer have service but I do call 800-Comcast and select billing. ask the agent to verify that the username that you are using is attached to your current address/account number. ... View more

@glboater wrote: I just switched over from DIrectv to X-1 and have to say I'm enjoying it. As is always the case there are things that you wish were there that your old provider had. Not many good things to say about Directv and AT&T but here are 2 items that would be a tremendous benefit. 1. "Double Play"- this is the ability to go back and forth between 2 shows at the slick of a button and pause or hold either of those shows and go back and forth. Great feature 2. If I happento be on a particular station and I go to watch a show from my saved items, once I exit the DVR I should be able to rewind on the station I was on prior to going to the DVR show rather than having to record that show, find it i the saved items and then watching it. for #1, begin recording both shows then first time switch use recording list. to switch back and forth press the 'back' (last) button. to switch between teh two recordings. #2 while watching on an actual DVR watching a recording and exiting will return you to the buffer while often an xg2/xi3 or xi3 will not keep the buffer running. ... View more

@kutzs wrote: I am a returning customer and the Stream App isnt showing anything but purchased content on my iphone 8 or my laptop.  There is no channel guide showing on either device?  Does this have anything to do with the fact that i am reusing the comcast email as my account name and it is the same one that i was using when i was a customer previously? welcome back. is this a new account 'today' or at least 24 hours ago? the stream app database is usually updated within 24 hours of activation of a new account. ... View more

do the corresponding 3 digit (same programming) channels work? do you subscribe to the channels higher than 1800? currently 4 digit channel numbers are just 'virtual channels' that are copies of lower numbered channels but organized into groups called neighborhoods. ... View more

@Jbonanno19 wrote: It does not happen on the cable box, only on the smart TV. could you describe the distortion? does a smart device (phone/tablet) play the channel normally when in the same general location as the smart TV? ... View more

@chgenrich wrote: rp-63 , comtntrout - and all other Xfinity customers with this same problem -  I have just finished a support case on this very subject. In my area - St Paul, Minnesota - they have completely removed the ability to look at and manage the list of reminders for the day or upcoming days. I was told it's only per show per airing on the Guide. It's probably done to get us to subscribe to DVR ;)   The reminders still function for the most part, but no more viewing program reminders from a simple list. I told her how much we depend on this function for our daily enjoyment. I'm investigating avenues of  complaint within Xfinity. It would be nice to bring our complaints and problems more directly towardthe people who actually make changes and decisions. Hope your  issue gets response and repair. you posted in the X1 area of the forum. did you press the Xfinity button on the remote >> Saved >> scheduled >> down >> up >> OK >> and select reminders? ... View more

@KJC29 wrote: Even though movie's written description is in English, and SAP is turned off, movies play in Spanish. How do I fix this? I moved this cross-post to the same thread you are discussing the issue. Please do not open new threads on same subject. ... View more

I moved your post to channels and programming area of the forum. ... View more

@raajiv5 wrote: The resolution is set to 1080 p ( Best Available) and the channel is FOX HD 803. Other channels NBC,CBS also have issues but not as blurry as FOX HD.   STB Version : PX013AN_3.2P10s1_prod_sey NBC is interlaced (1080i) while Fox is 720p. put the box in 720p60 mode and try the same channels. in no case should the set top box be set to 1080i. ... View more

@KJC29 wrote: No, that didn't work. The 'white bubble' was already set to English. Just to be sure, I set to Spanish (audio continued in Spanish), then set *back* to English - no change. Audio continues in Spanish. ~sigh~ I just checked on ios12 on iphone and android both worked fine. on android you also have to touch 'ok' to change the spoken language. checked for OS updates and latest version of app? ... View more

@KazC wrote: Hi. My question is how do I resolve channels only showing in SD through the roku app when: * roku is run through our home network, not the secondary. * I have already checked to make sure we are paying the additional $10 HD tech fee * programs streamed on other devices on the same in house network (phone, table) are seeing programing in HD. * have tried the HD option and the other option on the roku where it auto selects the format. (Has been on the HD setting prior to this.) Thanks for your help. if you have the line you referenced on your most recent bill (HD technology fee @ $10) and not $0 (zero) then call 800-comcast and select billing and ask the agent to do a deep background account database reset (can take up to an hour to complete). if the agent wants to open a ticket or says no such thing exists ask for a supervisor. call in daytime ET hours. ... View more

@Jbonanno19 wrote: I can not view the regular or HD CBS Boston channela without the screen being all distorted. Is there an issue with this channel? All other seem to be working with no issues. when you are experiencing the problem use a desk/laptop or smart device and tune to the same channel.  Does the same 'distortion' happen on both the TV and smart device? ... View more

@raajiv5 wrote: The picture is blurry specially when watching sports like NFL around scorecard  on my new SAMSUNG 65NU8000 4K TV.   Any help is appreciated.   Thanks what network (abc/nbc/cbs etc)? what is the ouput setting for video in the set top box menu? what is the model number of your set top box (use voice 'about' and reply with the text after STB version)? ... View more

@anj109 wrote: Just got a new 65" Samsung NU8000 and set it up literally 30 mins ago. The picture quality is terrible during this football game. The players have blurry pixelation around them (it's elsewhere on the screen too). I have an XG1-A box. What can I do? what network were you watching? what is the set top box version number (voice 'about' and reply with the line after STB version text). what is your set top box 'output' for video set to in the menu system? ... View more

@paulasartor5619 wrote: I have arthritis in my hands and it is difficult and painful to go through the many steps for adding channeld to my favorites. I would like to know if there is a shortcut that would eliminate some of these steps. if you can use a smart device or laptop you can set/unset favorites easily by viewing the guide and clicking on the 'star' by channel number/call letters. ... View more

@gk1227 wrote: Box version PX001AN_30p26s1_PROD_sey   Live TV;  DVR and on-demand playback is often choppy, but I assume that's not box related.  Signal strength on the box is "good" and no alerts on signal strength have ever been generated.  Cable modem on the same line shows good signal, good SNR and negligible errors.   Periodically, the box experiences delays of 3-4 seconds in responding to a command from the remote.  This is always resolved by a box reboot.   Occurs regardless of the connection.  HDMI, componenent or coaxial.  next time you watch the DVR 'to' clean status, swap it for a newer DVR (latest is xg1v4 yours is xg1v1). ... View more

@Nc9 wrote: I have the same issue. Can't log in anywhere and can't order a mobile phone through xfinity. I tried online on the phone and in a store. I have called xfinity over 15 times and no one can tell me why or fix it! So frustrated. Please help I moved your post to the customer service area of the forum. ... View more