About Rustyben

@Engineer1234 wrote: Yes, the remote that was provided with the television when I purchsed it works fine with the television. There is a tag inside which says "YKF326-006" if that helps.   Thanks for your assistance! there is a search function where you can try all available codes that the xr remote has to use. LED display monitors, combo TV/VCR-DVR devices do not have much support in the Comcast remotes. ... View more

@trevorhiller1 wrote: Hi All!   I just recently moved into a new house that was prerun for coaxial cable, which all terminates in the garage. When Xfinity was here, they installed a gray weatherproof box on the outside of my house to connect the cables. I would love to acquire another one of these boxes for the inside of the garage so that I may clean up the bundle of coaxial cable that is nailed to the wall with clips. Does anyone know if Xfinity would potentially provide me with a second weatherproof box? I looked at Lowes and they didn't really have one that was large enough and the one that Xfinity used I think would be a perfect size but I am having trouble locating where to get one. Kind of wishing I would have asked the tech to leave a spare while he was here. water/weather-proof is not normally needed when in a garage/carport. Three boxes are listed below. normally Comcast will bring one cable  to the point you describe, and put in an AC powered zero gain splitter to connect the coax cables.    https://www.amazon.com/BUD-Industries-JBH-4960-KO-Knockout-Hinged/dp/B005UPA0RS/ref=sr_1_50?dchild=1&keywords=surface+mount+utility+box+for+wiring&qid=1614557068&sr=8-50  https://www.amazon.com/YXQ-Electronic-Waterproof-Dustproof-200x120x56mm/dp/B07J4S6S19/ref=sr_1_76?dchild=1&keywords=surface+mount+utility+box+for+wiring&qid=1614557170&sr=8-76  https://www.amazon.com/Ogrmar-Dustproof-Waterproof-Universal-Electrical/dp/B07KW2JBJ3/ref=sr_1_102?dchild=1&keywords=surface+mount+utility+box+for+wiring&qid=1614557364&sr=8-102  ... View more

moved to customer service area of the forum. ... View more

@Matt71 wrote: @Rustyben  Hi, I just replaced the STB yesterday and the new one is doing the same thing.  Current one is AX014AN_4.6p4s1_PROD_sey is the set top box connected directly to the TV and you are using the TV speakers and having this problem? ... View more

@bjr70 wrote: I received my equipment yesterday and everything installed fine. The issue is when I turn my TV off and then turn it back on when I get home it says "no signal" though audio is working on my soundbar. I've tried switching to my fire stick and back (HDMI 1 to 2 and back again) but that does not work. I've switched out cables and the same thing happens. The only solution seems to be unplugging the cable box and plugging it back in. My tv is a Visio E322AR. The box is a XG2V2-S. unplug each end of the HDMI cable one at a time. reinsert pressing hard until you feel and maybe hear the click as the connector locks into place. Is the set top box plugged directly into the TV on the HDMI port the TV manual recommends?  ... View more

@Engineer1234 wrote: Unfortunately, none of the codes that are listed are working.  Does anyone know if this remote has a code search function like th previous remotes that Comcast has used?  do you have a remote for that non-TV LCD monitor? ... View more

@Kurchian1 wrote: When I scroll through my scheduled programs, especially when I'm near the bottom, it often blips and sends me back to the beginning.  In other words I'm often unable to make changes to scheduled programming when it is more than a week ahead. Is there a fix for this? Also, is there a way to skip to the bottom of the scheduled programming without having ot click the down button 25 times? if you have an iOS device you can use the Xfinity TV remote app to quickly scroll around with a white background and black text. ... View more

@ZMFC wrote: I would think my recordings would be fine, since the hard drive is on the one in the living room, and I am only replacing the bedroom correct  ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

adding.... does the TV also have bulit in VCR or DVD player? ... View more

@ComcastThomasF wrote: Hello Rustyben! Thank you for reaching out to our social media team on Xfinity Forums to get assistance logging out of all of your accounts. It's great we can communicate this way. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. it was user  smohith that needs assistance ... View more

moved post to the accessability assistance area of the forum. ... View more

@Sharon451 wrote: Michele, I watched and have followed the steps numerous times. As I said before, the pairing worked for everything except the volume control using the soundbar. It will turn the soundbar off/on so it is communicating but it does not turn the volume up or down.  This is a new remote I got today. So frustrating that the soundbar "volume" will not work and yet it will turn the soundbar off.on. Strange. Please help. the code you used may turn it off but not adjust volume. try other codes or search for a code that works? ... View more

@Matt71 wrote: I don't seem to have the issue when watching live.  use voice command 'about' and reply with rest of line to right of STB Version. ... View more

@doubledeetob wrote: I found the procedure outlined here invaluable.   My XRE 10007 story is similar to many others on the forum.  Long story short, I had a working Pace PX022ANx in LR and a working Pace PXD01ANI in Master.  Wanted to add Pace PXD01ANI in Guest and went down the XRE 10007 Rabbit Hole with many hours of customer support; swapped out cabless and box but no change  with On Demand working and Wifi via Smart TV.   Looked at many XRE 10007 posts for suggestions/hints and found the procedure, but it did not work.   Moved box to Master and it worked, based on several other posts about MoCA figured it was time to look at the cabling etc.  In Guest wall jack and found a BroadCom splitter on main feed INto condo and one drop OUT to room and another OUT cable that tuirned out to be feeding the other drops.  Swapped that BSP102D splitter out with new one from Xfinity and no change, even with procedure.   Then found True Spec splitter 5-500Mhz in wall jack shared by LR and Master with its IN fed by OUT of Guest splitter and OUTs to each box.  Replaced that splitter with the BroadCom 5-1000 Mhz and then followed the procedure again.  All TVs now work and can see MoCA stuff on Tech Diag screen using EXIT, DWN ARROW, DWN ARROW, 2   Keeping fingers crossed - guess that didn't work as the error is back   Tried procedure and no good.   Disconnected Guest and Master freezes etc. and started getting RDK 03033 message, but now STB does not even respond to remote with OR without voice   Guess I will be back on the phone in a.m. with customer service and try to schedule a technician visit to check levels, noise etc. ASAP glad you got that low range splitter out. Normally the cable type splitters go to 1002 mhz (highest part is for MoCA).  the 03033 means the connection to the server can't be found. recheck the label on that set top box to be sure it is the one 'in from cable' and not  connected to 'out to TV' (normally no connection since HDMI is used.  ... View more

@xliquidflames wrote: If I'm watching live tv and let's say I pause it for 10 minutes. When I come back, let's say I watch for a minute and come to a commercial. I hit fast forward. When I see the last commercial end and the show I'm watching appear on screen, I hit play. The dam.n thing jumps backwards 60 to 45 seconds into the last commercial. So I hit fast forward again and hit play again right when the show appears. It jumps backwards again back into the commercials. I have to do this over and over and finally on the 3rd try or so it will finally play exactly where I actually want it to; where I hit the play button. The same thing when rewinding. If I'm backing up and hit play it'll jump forward 60 seconds and I'll have to keep rewinding those 60 seconds 3 times or so and then it'll stop exactly where I hit play. And it doesn't matter what speed ff or rw I use. In fact, the faster speeds are worse. A 4x ff will jump backwards 2 whole minutes when I hit play. And I have to ff those 2 minutes 3 times and then it'll play exactly where I hit it. Why does it do this? I've been told it's assuming my reaction isn't fast enough and I'm always going to pass the point I'm looking for so it tries to help me out by backup a little. If that's true, that's fine. It's could be smart thinking IF it were an option you could turn off and on. If your hand/eye coordination is really that bad and need it, fine. There are disabilities where this might be handy. But make it an option that can be turned off. If it can be turned off, please tell me where. I have looked in every single menu and haven't seen it. If it isn't true that it's trying to help with reaction time, then why does it do this? It's so infuriating. It's it a flaw in the software? It makes me absolutely hate using the streaming box for anything. frequently the last commercial in a commercial block is local (like car dealership/bank). Those videos are often not in the same bitrate/quality or even same stream type of video. When that happens the 'begin' point where the play rewinds a bit before starting playback hits that area and can't sync so goes back until it can sync (usually the beginning of the commercial) and then plays from there. for local news segments at night with local channels this happens all the time. I hit play a bit later to avoid the rewind point being inside that last commercial. ... View more

@MrGlamour wrote: The streaming app is faulty, it is a daily occurence and this is a disappointment. I hjave to erase the app and re-install on a daily basis and even at that, it still doesnt work. This is a letdown. moved post to the stream app area of the forum. when you say 'it does not work' please give examples of what you were doing at the time (live TV channel? on-demand? watching a recording? was the entertainment playing and stopped? error numbers and error messages?  ... View more

@Jemx0 wrote: There is one channel on the TV that has volume problems. Comcast sports Chicago has no volume... but only during actual sports games. Commercials play volume just fine as do talk shows on this channel. It is only during actual sporting events that the volume is completely gone. I have tried resetting the box and testing the sound options and neither has worked. while playing that channel or a recording of that channel, press the down button. on the left side are anyof the 3 circles checked? if so, which ones? ... View more

moved to stream app area of the forum. ... View more

adding... the ARC or eARC HDMI connection on the TV is to be connected to the ARC input on the audio device.  ... View more

@Beachbum0128 wrote: Streaming channels that I had are no longer available. Says I need to subscribe, but they are already in my lineup. This is in the xfinity mobile app and the roku. Xfinity claims its a roku issue, but the xfinity mobile app does not work either. Very dissatisfied! are the regular channels (your lineup) available on a smart device/tablet while connected to your home wifi? ... View more

adding... rechargeable batteries may not provide the full voltage under load. tried using fresh duracells? ... View more

@mao82 wrote: On the Xfinity Stream App on both my Amazon Fire Stick and Amazon Kindle. Recordings for shows on CBC won't play the last 5 to 10 minutes of the show. When I get to the Last 5 to 10 minutes it cuts off and asks me if I want to delete recording or go back to recordings. It only happens with shows on CBC half hour or hour shows.  what about the same recordings on the home X1 equipment? on smart phone/tablets? ... View more

@CLFINNELL wrote: The Xfinity mobile app is smoke and mirrors when it comes to the fire stick TV.. I'll let you in on a little secret.. download the non beta version onto your Android phone and use the fire TV app to side load it.... And it works fine... Isn't that a shame.. Xfinity can't even create a workable version for Amazon fire stick TV.. but hey, we go days without internet and there's no prorating to the bill so we'll call it even. the stream beta app works find on amazon Fire TV sticks/devices. If you previously have bypassed security and installed non-authorized versions, a factory reset of the device then download the current version will work fine. ... View more

@Yolandagamble wrote: Closed captioning keeps going off. Sometimes several times in one show some CC are embedded using poor structure via 'sidecar'. these can be so confusing to the encoding process that adds it to the video that it gives up. Proper new encoding does not cause this issue. the stream app on the iphone seems to be able to continue reading/showing the CC and if a program is really bad i run the stream with the TV program at same point and refer to the phone if text of dialog is needed. this is not something that can be fixed as it is an encoding bad-practices error at the production studio of the program.  ... View more

@mcemiranda wrote: I have Netflix through my Comcast Xfinity bundle.  It's not available on the streamling Xfinity app on my Roku TV or other devices.  And I don't have an account number to access Netflix as standalone app.   How do I access Netflix beyond my internet/TV account/phone?    Do I have an Netflix account number through Comcast? launch netflix on the X1 set top box. go to settings and look at the account 'email' address. go to netflix with this email address and do a forgot password on the 3rd party Netflix app. working? ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@Jonboy612 wrote: When I try to login it says oops something went wrong please try again. I have tried again over and over, always the same message. I have deleted the app and reinstalled with the same outcome! Why is this happening? try using a web browser and go to xfinity.com and sign in. then go to 'my account'.  does that method let you get into your account? ... View more

@dguillory318 wrote: After signing in I'm taken to a screen that asks me to choose which address I want to use, giving me a choice between my last address and my current one. I check the box that states "Remember this selection the next time I sign in", however the next time I sign in I'm taken to the same exact screen. This happens over and over. Can you please address this? go to https://customer.xfinity.com/#/settings/account  and sign in. scroll down to linked accounts and unlink old account(s).  ... View more

@gailandrews429 wrote: Same here. For a communications company it sure has a lot of problems doing so. Very frustrating. Too many glitches you can also use any browser and connect to xfinity.com - sign in and go to account.  ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@nm-virga wrote: Is there a way to use Pause with Firestick TV and the streaming app for live tv? I can stop a live program, but it doesn't actually pause - pressing Pause/Play again jumps ahead, skipping all the content that should have been recorded.   On the X1 set, everything works as expected. My guess is that the Firestick does not have sufficient internal memory for such operations (I had thought it was streaming from the DVR, not directly via WiFi). you can simulate the x1's action by hitting 'record' then watching the recording while it is in progress.  ... View more

@Gotdalotta wrote: Ok after weeks of trying and rebooting the router and trying several different setting and posting on this forum and reading articles with zero success.. I watch ABC the most so I downloaded the ABC app for the TV and it is flawless... just like any other app that is not Xfinity’s Beta Streaming works fine. Maybe if someone has some ideas I would be willing to try new things but why am I paying to stream TV that is just plain useless on what device and operating system did you use the stream app? ... View more

@ARSW wrote: I am having the same problem. I cannot get my DVR recordings on my computer. I have tried calling comcast, was promised a call back, it is a week later and I have heard nothing. do the recordings show up on a smart phone/tablet? do you get error messages? ... View more

@martin_l wrote: If you are going to a reply to my post, please read my initial post first.  I clearly said that the power LED is on.  It is NOT a problem with power to the TV.   I will say again for the third time, the screen is DEAD.  Thanks for trying to help but I am working with Comcast on a damage claim.  speaking as a tech, the panel is dead. what leads you to believe a set top box caused it?  ... View more

@prh7270 wrote: I can not seem to fast forward through commercials when viewing on demand content.   I see the white bars, just like the regular Xfinity on demand, but the fast forward button does nothing while I am in the white bars.   thanks most on-demand content does not allow fast forward through advertisements, some allow during program. When using a set top box, page up can be set to fast forward 30 seconds. ... View more

@Bhecker wrote: I use Roku to stream Xfinity and have noticed that the sound and video are not synced. How can I fix this? you will need to use the TV's remote and go to the TV's audio menu and find the lip-sync adjustment menu. the setting is separate fro each HDMI port. ... View more

@GuruPi wrote: I have the same issue. What is the resolution? promoted your off-topic 'me too' post to a separate thread. please say what operating system, browser that you are using with your computer. ... View more

@Kalog1260 wrote: How come my XFINITY beta streaming app just stopped? Please assist. Moved post to the stream app area of the forum. On what device are you using the app? error messages and error numbers? ... View more

@martin_l wrote: As I said NOTHING displays on the screen regardless of input source.  The screen is fried. is there normally a power on LED visible on the front of the TV? sometimes it is the 'brand' logo for the TV. if so does it turn on? have you tried pressing the TV set's physical power button? tried the TV on a different known-good AC outlet to see if the TV works on another AC outlet? ... View more