About Rustyben

@vickisfloyd wrote: I'm not sure that this answer is accurate. I cannot access the items downloaded to my device, either, when I'm outside the USA. downloaded files are available for up to 30 days then 'expire' your device may have stored the files with errors. try again when you return to usa ... View more

@wwewwwwwww wrote: In the next 4K book, I cannot find the How to turn on the sap ? please explain what a 'next 4k book' term means. ... View more

@Mike20878 wrote: Is this not permanent?  Now my pg up/down buttons are back to large skips.  Pg up goes forward 10 minutes.  I'm not sure what pg down is doing as I'm not far enough in my recording at the moment. sounds like you are watching on-demand? try rebooting the set top box.  ... View more

@Jayluv36 wrote: I downloaded the app to my phone am I then able to connect it to my smart tv? you currently would need a roku device connected to the tv with the xfinity stream beta channel installed. ... View more

@MNtundraRET wrote: There is a definite advantage of using a service center. You will get a receipt showing what equipment you returned: Model and serial number, along with new equipment received. Make sure it is correct before leaving. Keep it and bring it along for you next trip there.   This makes sure they are entering changes for your account and you have your written record. to maximize tuners available one DVR (version 4 - 4k/UHD) one xg2 (hub with extra tuners to loan out) and an xiD companion set top box.  ... View more

@JT102 wrote: This same exact thing is happening to mine. They are wireless cable boxes and even watching live skips forward and get blurry. Any help? Service came and replaced the modem but the skipping started back again a couple hours later. using the remote for the X1 set top box with the problem say "about". what is the rest of the line to the right of "STB version.."? ... View more

@Vandis wrote: I'm trying to use the HBO go app and when I choose Xfinity as my provider it immediately gives me an error without even giving me a login screen. This is only a problem on my phone and no other device that I own. I have a Google pixel 2 XL. I have contacted support about this issue and so far no one has been able to help me. The actual error is: "Signed Out We’re having trouble verifying your access to HBO GO with your TV provider. If you continue to have this issue, contact your TV provider for assistance." Any help would be appreciated -Tim uninstall the HBO Go app, power down the smart phone (not just lock). after a minute or so, restart the phone and install the app. works now? ... View more

@PranaXf wrote: I have this issue also. In addition, I don't see the option to send PMs. (I am registered and signed in, btw). since you have now made a public post the ability to msg is automatically turned on. sign in and then click on the Comcast's username. ... View more

@DigitalGENOcyde wrote: Happens with all shows. I've seen it since latest xre version update 98.1.2 on xg1v4, xg1v3. stream app and roku show only one in progress. edit:  and only while recordings in progress. in last 3 minutes only shows one (my default is to add 3 minutes to all recordings, and that does not affect cloud recordings). ... View more

@DigitalGENOcyde wrote: This has been an ongoing issue in which the DVR menu shows I’m recording the same show, episode and channel twice. It’s not actually recording both program because how could the DVR actually record the same channel at the same time twice?! Generally if I back and go back it’ll only show one but this continues to happen. you can go to device settings, bottom menu choice "Sync DVR" and see if that clears it up. it is likely that an XRE version update is seeing both the in-home DVR recording and the separate cloud recording as two different entries. ... View more

the stream is fine so it is the device (did you update to latest patches, closed all other programs, moved closer to router) or limited internet wifi access. try a smart device (phone/tablet) in same location. works? ... View more

@T_Pratt wrote: I am unable to get shows to load on my stream at home (laptop) either.  Been having this issue for the last 2 days.   when you go to the stream site to you get to the guide? if so, when you select a program what happens? is this a windows PC running windows 10 and using the chrome browser? ... View more

@TylerLordofDogs wrote: Omg, I did this and it of course worked as you described, but did they always have that functionality or did it change? And thank you! the code is programming the set top box not the remote. yes it has worked for years. ... View more

@slundin wrote: I dropped my Directv service about 9 months ago and went for the Xfinity Streaming Beta.  I went for a deal to upgrade my Xfinity/Comcast internet speed and added instant TV.  I found I needed one of the better Roku sticks to succeed with the Beta.  I have the Beta working at 5 locations in my house:  family room, master bedroom, company bedroom, garage, and kitchen - but I've never used more than 2 of those at once.  The primary disappointment of this has been the TCL TV I purchased for the kitchen.  I've often gotten the dreaded TVAPP-00116 at that location.  I found the following solution:  I stopped using the TCL's built-in Roku hardware and plugged a Roku streaming stick into HDMI2.   No more error, but for some reason, I thus far have to power the stick manually before selecting the Xfinity app.  last update we had was there is a maximum of 2 streams at the same time for instant TV service and 5 streams maximum for homes with at least one x1 set top box. ... View more

@marilynstein wrote: Why is HBOin Spanish? assuming it is not HBOLatino, play the channel on your set top box (x1) and press down button. move left to SAP and hit enter to turn off check mark. ... View more

@rd7250 wrote: Ken, Can you tell me how to private message you? Thanks! Rich to to to right of the forum page and click on 'sign in'. once signed in go to his post and click on his name. in the top right of his information screen there is a 'message me' link to click on. ... View more

@Maria2749 wrote: I have an iPad 3 and the stream app stopped working. The app loads and you get the opening screen, but the channels just seem to buffer. I’m using it on my home internet.  No channels come up. Just the three dots. the stream app requires ios 10.3 or newer. the max ios for ipad2 is 9.0. can you upgrade to a newer ipad? ... View more

@robertmullins wrote: No I was unable to see the shows ending. It is on demand but one cannot fast forward the commercials. And there is the rub. Im paying over 260 a month and still have commercials ecxept for paid premium channels. This is why I record the shows that I like. Via the Xfinity DVR which I also pay extra per month. It still does  not work. Cut the cable and erect the old antenna?  you can page 'up' to skip thru to the part you missed. I meant your home DVR had the same missing end of the file? if so, that means a show before your show started late (sports etc) so ended late pushing start of your show late and then you missed the end.  ... View more

@H16438 wrote: Thank you Ken, I'll need to do so research on how to send you a private message with the information you requested. on any page top right area of the text of the forum find 'sign in' and click on it and sign in. then click on the comcast username and on the top right of that screen it will have option to click 'message me' ... View more

@robertmullins wrote: I had two Blacklist shows stop before thevshow ended. I wasted almost an hour and did not see how the show ended. Xfinity is weak. were you able to finish watching on your home X1 equipment? ... View more

@abchezold wrote: After 3 or so days, the Xfinity app on our Roku stops working. The app opens for a second or so, shows what appears to be the "Getting Started" page as if we had just installed it, then closes (or crashes). Each time this happens we have to reinstall the app and re-authorize, and go over the whole setup steps again. Is there any way someone at Comcast can diagnose this problem? It's extremelly annoying having to reinstall the app this often to get around this horrible bug.   Please help! Thanks. after you uninstall the xfinity beta channel and are back in the roku menu, unplug the roku device for 2-3 minutes from all cables. then plug back in and reinstall, and accept the terms and conditions. ... View more

@grammydez wrote: My all channels is disconnected while I'm i8n the house? What am I paying for? do you get an error message? did you try the chrome browser (enable flash)? did you try a smart phone/tablet? ... View more

@sherriemrardin wrote: Given that Flash support is going to be discontinued and will be removed from browsers like Chrome, Firefox, and both "default browsers" for Windows: IE/Edge and MacOS: Safari starting in 2020, what is Comcast's plan to make sure that we can continue to stream using our PC browsers?   Chrome: https://www.blog.google/products/chrome/saying-goodbye-flash-chrome/ Firefox: https://blog.mozilla.org/futurereleases/2017/07/25/firefox-roadmap-flash-end-life/ IE/Edge: https://blogs.windows.com/msedgedev/2017/07/25/flash-on-windows-timeline/#ThqPoTwJympCdsy4.97 MacOS: https://webkit.org/blog/7839/adobe-announces-flash-distribution-and-updates-to-end/ we've been told by comcast that the only thing flash is used for at the moment is to verify end to end HDCP encryption.  Chrome already has a sandboxed flash that only google can change. Comcast will announce any changes in advance of any time a change is made. no schedule nor press releases are given in advance. ... View more

@WindsurfMaui wrote: RickGr4, one other thing. I looked at the page that supposedly shows the percent of the hard drive that is used and how much is available. Both DVRs said they were 20% full which is totally incorrect for both of my DVRs. That was disappointing . One of the flaws in having 2 DVRs is that you can watch and erase any item that has been recorded on either DVR.  But the DVRs don't work as one in finding space to record new programs. You can't give instructions to record on just one DVR b/c it will record to just one DVR and leave the other one empty.  So I had to try and balance how much would be recorded to each DVR manually. But I can't tell exactly how well I am doing. Overall my DVRs are 65% full but I can't tell how much is on each. I had hoped to learn that in the DVR utilities. hot recordings (hit record button) happens on the 'current' set top box if it is a DVR. scheduled recordings are recorded on the DVR with the most room by the scheduler server in the cloud. ... View more

@Trailrunnerx wrote: My stream beta was working fine but now i get a createDrmSession.403-102 across 3 Roku that I’ve tried. Phone support was no help. Restarted modem/router, reactivated my services, deleted and reinstalled app, rebooted Rokus. Still the same error, incredibly frustrating because my Comcast rep suggested using Roku. I am in my home connected to my Wi-Fi. This is very aggravating to have spent over an hour on the phone with no resolution. what happened when you tried accessing via smart phone/tablet or desk/laptop/ ... View more

@qtrim wrote: I have one X1 DVR currently. If I want to add two more TV's each with the ability to record and playback content, how do I do that? Right now, if I login and choose Devices/Add or manage devices/Connect an additional TV/ the only option is says "Service to Additional TV with TV Box HD. An HD TV Box will give you the best HD experience with stunning picture quality and the most HD choices." But no mention of a DVR. all x1 set top boxes can set recordings, playback recordings, etc. if you need to add more storage room get another DVR. if you don't need more storage get first an xg2 so your DVR has all of its tuners available to record, then if you need up to 3 more you can get the xiD small boxes.  ... View more

@todd1010 wrote: Can you use the Xfinity Stream app on a Roku device one my home network with my own supplied modem and wireless router? yes (i have an old 'modem' and own router and APs too.  ... View more

@Gregav877 wrote: Okay. The second I turn off bridge mode all of my devices work again. Turn bridge mode on... and they all stop working... I remember having to activate bridge mode thru a direct connection to the modem one time to make that work... thoughts? did you turn on ip6 (native) on your own router? ... View more

@Gregav877 wrote: Trying to stream to my devices. Says I need to be on my home network which I definitely am. Had the modem replaced yesterday to an XB6. It worked yesterday but not today. Checked serial/Mac and that matches the new modem on the account.  I use the xfinity modem in bridge mode, as I always have in the past.   Killed app on all devices. Restarted devices. Nothing. On iPad and iPhone on latest OS with latest updates installed. Any ideas would be great the change can take up to 24 hours to process in all the back end databases. ... View more

@rhondahelms wrote: STB AX061AEI is the first part...do you need the rest? the xi6 and xi5 use your modem/gateway to communicate with either an X1 DVR or an X1 model xg2 hub. The DVR or hub provide the tuner. have you verified your DVR/hub is powered on and working (able to watch live TV)? is the MoCA LED illuminated on your modem/gateway? ... View more

@Rachard wrote: I have same issue   on 1 channel ONLY  and  the SO CALLED COMCAST experts TOTALLY have failed to correct despite  nuMerous   resE, UNPLUGS, RESTARTS, ts    additions  deletions  changes   whaT GIVES  i PAY A  LOT OF MONEY FOR THIS NO SERVICE.. i WANT IT FIXED!! what channel (call letters)? does the channel work on your X1 set top box(es)? ... View more

@Gravitar wrote: I have this problem. I have 3 android devices. I can stream locals on 1 device, the other 2 say must be at home. by 'local' do you mean all of your numbered channels? ... View more

@H16438 wrote: I purchased the Roku Premiere  3920, which apparently  replaced Roku's 4620 model. When I first installed and updated it , it worked great with the Xfinity Beta App for a few days.  Now  everything works fine until you select a channel to view,  once you hit "watch", the screen goes Black.   The software version is 9.0.0 and the build is 4142-91. I contacted Xfinity Technical support, but once the technician exhausts their support "script" (uninstall, disconnect from network , turn off, reboot, reconnect to network, reinstall app).  They can go no farther.  They could not even tell me if the 3920 is  one of supported, since it replaced the 4620.  (according to what I was able to find on Roku sites. only streaming sticks that work with the Xfinity app can download the app).  They will ask you the firmware version, which is not displayed in the Roku technical information.  It only provides software version and build   The Comcast technician gave me number to call Roku technical support - which has been disconnected for some time.   The only thing worse than Comcas't xfinity beta app support is Roku's, nonexistant support.  They have technicall support set up so you cannot talk to anyone, nor is their an email conntact for questions that they have not already provided canned answers for.   It is disapointing that Comcast partnered with a company that has worse support than they do, for what could be a great product.   It does not  make sense that it worked for a few days perfectly, but now, when you select a channel or recording to view, it just goes black.  I have an x1 box connected to the main in home television, so the service should work. in the system menu of the roku is 'reset device'. do that and it is like a new device. install the xfinity stream beta app, be sure to accept the terms and conditions or the app will not work. fixed? ... View more

@Kwilt wrote: AX014AN_3.3p14s1_PROD_sey same version i have right now. ... View more

@shanks909 wrote: Hello...it's an XG2V2-P box. an xg2 is a 'hub' that has tuners to loan and a gateway for access to IPTV. swap for a DVR xg1. ... View more

@Leonard-49 wrote: Why does my system turn on sometimes with a good picture but without sound.  A reboot usually corrects this problem. digital audio sometimes is not 'seen' by the TV input circuit. have you tried powering down the TV and then turn it back on instead of rebooting the set top box? ... View more

@boilerdog wrote: well i can,t wait until they connect att fiber up, they are digging up my front yard now. im tire if getting raked over the coals by comcast. they just started billing me 200$ overage a month for streaming and im not steaming more than i use to. this is carzy. unlimited service  is said to be about $50 more per month.  ... View more

@Kwilt wrote: We just got a new 4K tv and Dolby Atmos sound bar and I’m so disappointed in the audio out of the xfinity 4K box. I hope they do something quickly! Thank you for responding. use voice remote 'about'. what is the rest of the line to the right of 'STB version...'? ... View more

@Facethebear wrote: So I just got Comcast in my new house. I signed up for the most expensive plan and even have add-on channels. The boxes they installed, however, are these tiny little ones that look just like the digital converter box. No clock or anything. I see posts and in the commercials they show things that are completely different than what I ended up with. These just seem... Old... They're definitely used and all marked up and everything, too. The bottom says xid-p. The video quality doesn't even seem that great, especially for what I'm posting for my service. They have to have better boxes, right? if they are all that model number you don't have a physical income DVR. the current version of DVR has slanted sides with top wider than bottom and a single green LED window on the front middle of the set top box. (4k/UHD capable). ... View more

@shanks909 wrote: New tv subscriber here (12 days) but have had comcast internet for about 20 years. I recently gave in and bundled my internet with x1 tv service to save about $75 per month. I have been a happy Dish Network subscriber for over 20 years, so this was a big change for me.   Problem: live tv works great, but everything I have recorded to the cloud has had problems with multiple freezes and video resolution drops. Xfinity guy came out yesterday and replaced the cable between the house and the pole, but the problem persists. Are these types of issues normal with x1 cloud recordings???  I'm unable to watch anything I record, so seems like I may have wasted my time and money switching from Dish.   Anyone else had these issues??? or should I just bail before the 30 days up??   Thanks in advance. cloud streaming is an adaptive rate/resolution. have you tried connecting via ethernet to that PC? tried a reboot and checked to be sure updates completed and installed? does streaming on a smart phone/tablet work fine? ... View more