About Rustyben

@alsobummed wrote: Did you ever find a way to resolve this issue?  I recently installed an XI6 box with Denon amp, and it is only streaming stereo, despite it recognizing DD+.   in your STB audio menu, is 'expert' set to on? ... View more

@BobDV wrote: I understand what you suggested, and I would have already done that, however, the local xfinity stores are closed due to COVID-19. I was looking to have an order created and the boxes sent directly to my home and then return the HD boxes via the local UPS store. If this is not possible through this forum please let me know what my options are.   Thank you. the stores opened (mix of appointments and curb service) back on May 18th. have you driven by? (be sure to get 4k xi6 set top box by the way.  ... View more

@jl747 wrote: I have a Comcast account. I did try using my Comcast userID but it tells me to recreate a new account. Why can't I use the userID and password that I have Comcast on the Peacock website? I want to be to view the channels on my computer via a browser.   Thanks in advance is the X1 Peacock application working normally and signed in to an email address with a password assigned? ... View more

@rmcgraw17 wrote: The remote is already successfully paired with the cable box. It is the voice control function that is not working. when you press the microphone button, what color(s) does the LED on the remote control flash? ... View more

@strawberrysoda wrote:  it is the xfinity stream app on my tablet other channels work but 208 and 1169 just keep burring when that issue is happening on your tablet, how is the same channel on the x1 set top box? ... View more

@SPD-NH wrote: They are on the same network. The strange thing is I can connect the Netflix app along with many others via Chromecast with no problem at all. did fling show them both? can you ping the chromecast dongle using the fling app from your smart device? ... View more

@SPD-NH wrote: I have tried deleting the app and reinstalling and it still does not work. I did a test where the SSIDs are the same name but the chromecast is on the 2.4 ghz radio while the iphone is on 5.0 ghz and it still works so it isn't a different radio issue on the same network. run the fling app and scan your network. does it see your phone and the chromecast on the same network? ... View more

@DrStrangeSpock wrote: I have 61 recordings showing in Recordings and 76 hours total. Why is it telling me 58% Full|104 Recordings? I think it is supposed to have 150 hrs if HD capacity. I spent an hour with a tier one support call who gave up and said it would be ok later and I would get a follow up call. She would not give me Tier two or higher support person. I pay near $150 month and not happy. Stream app used to show recordings not showing in DVR screen but accurate lately. the amount of storage per recording depends on the encoded format (mpeg2 or mpeg4). SD and local broadcast channels are native Mpeg2. the cable channels are mpeg4 and take up the least room.  for the streaming devices it is a bit different in that the stream DVR is 60 to 150 hours (in process of converting to 150).  ... View more

removed duplicate post. left PH ... View more

@lynnlmt wrote: the third tech just left and no fix- I can not stream the xfinity app through roku- my wifi works fine I can watch netflix etc.. I am renting a modem as well for another tv and it works fine BUT I get error message saying it can only be watched through in home wifi   HELP im going crazy - 25 codes rebooted many times- added the channel deleted the channel - AHHH I do have an old account that is linked to my new account- xfinity said that is NOT the problem  also tech told me my modem is not being detected but Im getting internet moved post to the stream site area of the forum. Can get this fixed but will need to go thru a test.  first, using a smart phone/tablet run the stream app, does it work on the very same SSID (your own in-home wifi)? Second, using the Xfinity my account app, select the internet tab and then the modem/gateway (only one shown?). does the shown serial number exactly match character by character the HFC MAC address on your installed and working gateway/modem? ... View more

@BobDV wrote: I would like to swap out my two HD TV Boxes for two Xi6 4K wireless/ethernet TV Boxes. I have one 4K DVR and am leasing my Modem/Router from Comcast. Two of my three TVs are 4K and plan to upgrade the third one soon. What is the procedure for doing this? Thanks, Bob go to the xfinity store near you and add an additional box (so they won't deactivate your other STBs yet. connect the wireless box to each of the two locations and test to be sure the wifi works successfully to get the streaming connection to work. once tested you can pull one of the HD boxes and return it and get another xi6. you can keep your old remotes. ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@bruistopher wrote: @Schwak13 Yea. That didn’t work at all. Not sure what the issue is. It’s really annoying how all the other Out-Of-Home channels work with no issues but ABC seems to be the only one producing that error. Can a Comcast rep help, please? 00243 usually means you are trying to stream while outside of the USA. ... View more

@Lulu1985 wrote: I’m having to unplug from the wall almost daily to get the tv to go on do you see an error message/error number on the TV screen before you reboot? is audio working? do you have power save set to activate on your STB menu? ... View more

@SPD-NH wrote: It never “lights up” when I try to cast from the Stream App or the website but it does for all of my other Chromecast capable apps. I have the same result when I try other devices. launch the stream app, select the menu (stack of papers/hamburger icon) and go to the gear (settings) and scroll to the bottom. reply with the version number. ... View more

next time, try turning the TV off for 30 seconds then back on. did that restore sound? ... View more

@LeekyBote wrote: In order to stream TV, I'm required to turn off my VPN. Since my streaming is live sports programs, I'm able to multitask. This means I have no VPN protection on any internet site when I'm streaming TV. Are there any settings that can be changed to allow streaming and a VPN connection to coexist? your VPN provider may be able to assist in suggesting any routing commands in your PC to allow you to do that using VPN on some and non-VPN on others. ... View more

@SPD-NH wrote: I follow the directions above but still cannot connect to Chromecast. I just see the Xfinity Stream logo on my TV but it times out trying to connect. I do not have this problem with my other Chromecast Apps. Others such as Netflix are able to connect fine. What am I doing wrong?? when you begin viewing a live tv channel does the chromecast icon on the smart device 'light up' (display) on the smart device screen? ... View more

@ewdavies wrote: Does anyone else have SEVERE blocking and pixelation problems, particularly on CNN (channel 842) and MSNBC (channel 901)? Though it varies in terms of its severity, it is often so bad for us that the channels are unwatchable. The only things that seem to (briefly) improve the situation is to physically unplug the cable boxes from power and then plug them in again, or to do a "system refresh" via the Xfinity.com support site. Even so, that frequently only improves the situation for 10-15 minutes. Anyone else in the same situation? each of your regular numbered channels come to your home on a different cable TV frequency and the issue you are having shows there is a noise or signal issue on at least one of the channels. you can call 800-Comcast and request a tech to check the signal coming into your home (at the demarcation point). ... View more

@DLowe1 wrote: This has happened before and I do not remember how it was resolved. I am so frustrated as I have been on LONG TERM hold (an hour and more than once) waiting for Comcast to talk to me but they never picked up and I need to hang up. My TV is only getting one channel and it is the one channel I never watch! I have unplugged the box, turned the TV and Box on and off, two resets have happened and I still have no television. HELP???? when you press the volume up on the set top box's remote does the LED flash red while you are pressing the button? when you press the Xfinity button, does it flash red, or green, or both? do you have more than one set top box? could someone have swapped the remotes if so? ... View more

@evrace wrote: Got the DVR box installed with no problem, but can't get the VCR to work. It turns on, shows Play & immediately turns off. The VCR does not know what it is recording, so has to be something else. try putting a known good tape with recordings on it in the VCR and see if it will play. ... View more

@TheNwoLegend85 wrote: None of the words display on the screen when i speak in to the mic.Their is a blue light that flashes 2-3 times. the blue LED should not be blinking as you hold the button pressed while speaking. try changing batteries and then get a new remote (Xfinity store). ... View more

@rjhughes115 wrote: There is 1 coax cable coming in and it is snug and HDMI to the tv.  It is not a physical connection issue, does anyone have another suggestion?    Thanks it sounds like you have a companion set top box that can't communicate with the Xg1 (dvr) or Xg2 (non-DVR) hub. is the Xg1/xg2 working normally? are you sure that coax wall outlet is live? you can test by bringing the xg1 and power supply to that location and seeing if it will boot up and work properly. ... View more

@strawberrysoda wrote: Xfinity stream channel 208 and 1169 has not worked in a week I contacted xfinity and that didn't help they called Fri but it was a macho e talking they reset the box and was suppose to send me a text message ten minutes after the reset and they didn't and I am not happy do you have more than one set top box? if so, do all of the set top boxes have the same problem? When you are having the problem, if you use a smart device and the Xfinity Stream TV app, does the stream app work properly or has the same problem? ... View more

@Coppernet wrote: Rustybeann, <snip> You get my point?  So cut me a little slack my dear friend... OK on the android smart device go to TVgo channels and select Fox News (uses internet not internal to Comcast path and does count toward CAP if that applies on your account). does it play without issue? if still has dropouts change to cell data. still has dropouts on the TVgo fox news channel? ... View more

@KellyR33 wrote: ROKU Streaming App - is only showing purchased - can't live stream or watch DVR shows.  I've tried unistalling the app and installing it again but still the same issue.  It can't be my account because I can use the app on my  phone.   recently moved? try an experiment. go to Xfinity.com and sign in. go to account, then users and create a new user and use that new username/password to sign in to the roku. working? ... View more

why not try to testing on this and chat on this forum thread?  does his happen with only live tv streaming, on-demand streaming, recording streaming? if you use a desk/laptop and the stream website do you have the problem? have you tried testing with a TVgo channel?  ... View more

@dschirf wrote: Is there a way to turn on closed captioning by default instead of doing it one by one? not so far. I check every week or so to see if the 'gear' (settings) option on Peacock has an option about captions but so far nothing has changed. ... View more

@TheNwoLegend85 wrote: @cbblunt wrote: Ok...  The remote suddenly works again. I've been having the same  problem too on my side.My xr 15 remote only works when it wants to.You can change channels,volume etc.No voice command.I'm wondering  why this issue occurs.Comcast Expert if you are reading our comments  at this time to please help us out with a solution. when you press and hold the microphone button, and speak 'about' does the word appear on the screen? does the remote's LED light up blue? ... View more

@kschulz69 wrote: When I open the Pluto app it is just a blank black screen.  Can anyone help? use your voice remote 'about'. what is the rest of the line to the right of "STB Version"? have you tried powering down the set top box (unplug for 3-5 minutes) and trying again? do other apps like youtube work? ... View more

@kschulz69 wrote: I have an x1 box and everytime I open the Pluto app it is a blank black screen.  Can anyone help? the xfinity stream TV app doesn't have the pluto app. If you are using the Pluto TV app they would have to assist you. note that most issues can be fixed by removing a badly behaving app and power down and restart of the smart device before reinstalling the app.  ... View more

@evrace wrote: Not yet. Cable was routed through the VCR to the box.  Will try. the DVR will have to be connected to the set top box coax out connector to the input coax on the VCR. the VCR will not be able to use its own tuner to change channels. (output will be on channel 3 or 4) ... View more

@Coppernet wrote: Definitely not their "Stream App" issue...!!! Something Comcast must have done with their platform causing this 30-second Buffer delay while using their Stream app ( example my Samsung Note 8). Started not long ago. Tried few old "stream apps" same results. If Xfinity/Comcast ( not these so-called experts on here) do not see there customers complaints on this forum and do not fix what they did. I will be demanding monthly credit. I've done this before and after a few thousand bucks they lost just from my account. Their magical wizards seem to fix the problem that I originally called about. It's been quite some time since now another problem Xfinity / Comcast has caused. Jumped on here to see who's been complaining and sure enough I am not the only one. But tomorrow I'll be calling Xfinity /Comcast to put in a trouble ticket and demanding credit that my service is not functioning per my contract agreement.  Amazing they make changes with no notice until their customers start complaining I often wondered if they actually field test before going live to affect their customer base. This is bad business I've been an IT specialist for three decades now and this is not what you do to paying customers.  I stream without any issues as you describe on Roku devices (4) and an assortment of iPhones, iPads, and Android devices, and on a PC (windows) and an off-brand inexpensive chromebook. to diagnose you can try other devices (friends that come over for example), desk/laptops, other smart devices. Have you tried closing all running apps on the android phone and then shutting the phone down (not just lock) for 30-60 seconds, then restart and play? Just an aside, our contracts are for Cable TV service and there is currently no charge nor promise that there is or will be a streaming TV option to other devices. you accept these terms when you activate a device for stream (the accepting terms and conditions).  ... View more

@strawberrysoda wrote: Xfinity walk channel 208 and 1169 keeps hurting for 5 days now could you be more specific? examples?    If english is not your native language write in your own language. ... View more

@countrykat1967 wrote: We have 1 X1 tv box.   STB Version pxo22AN_4.0pl9s1_PROD_sey if you swap that xg2 for an xg1v4 (physical 4K DVR) you will have 6 tuners to use at one time. if you schedule programs to overlap and they are sequential that ties up a channel for the previous/next hour depending on if you set to begin early/late or both.  ... View more

@JonRichard15 wrote: After much researching, I found that Xfinity TV is over IP.  So no internet = no TV.  I understand that I can use other ways to access the TV over IP using any other form of internet.  However, the whole Xfinity system is reliant on Xfinity internet which has proven extremely unreliable to me lately.  Why would I be paying for your internet when I can't use it?  Back a few years ago, TV had its own RF spectrum so it was independent if the internet connection.   I've found that the price of Xfinity TV is higher than other TV over internet (streaming) and Xfinity TV adds 30% commercials!!!! I think that I'm going to switch to streaming. you seem to be great confused on how cable TV channels currently work. there are a few optional channels in some packages that are IP only channels. But currently all but a few channels are carried over specific cable TV frequency assignments and the set top box tunes to those frequencies and it is not TV over IP. Streaming devices have no set top box tuner and do stream the channels. ... View more

@countrykat1967 wrote: Why can I no longer record 2 programs, on different channels, that are on at the same time.  We used to be able to record 4 or 5 at the same time.  Now we are losing most of our favorite shows and sports .  I am so disappointed in comcast/xfinity right now! how many set top boxes do you have in the home? what are their model numbers? on each one use voice remote 'about' and reply with the rest of the line to right of 'STB Version..'. ... View more

@owlnsparrow wrote: XFINITY PLEASE ANSWER THIS QUESTION!   I have the same issue only with ABC on the same mobile device I always stream Xfinity from.  All other channels are fine.  I also have the ABC app on my device and viewing from the app is not an issue.  It's only an issue from the Xfinity app.    Very annoying, since apparently I watch this channel more than I realize 🙂   what device were you using when this happened? what is the error message on the screen with the error code? what were you doing when the code happened? were you connected to your own home wifi when it happened? ... View more

@wayneburrell wrote: WHEAR IS NETFLIX moved your off-topic reply to a new thread. on what device are you trying to use netflix? ... View more

@Bfair wrote: I select "large" subtitles but they remain small using what device?  ... View more

@Jeffrey22 wrote: The audio on my main Xfinity box cuts out on occasion for a second or two. It doesn’t on my other TVs. My STB version is PX001AN_3.14p10s2_PROD_sey. I’d appreciate any suggestions to make it stop. that model is known for that problem. update from version 1 DVR to version 4 (4k and no clock on front). same price. Also you will have 6 tunersand the internet apps will work. ... View more

@maxine777777777 wrote: Old SD shows are beging squeezed dispropotiantely. Ive tried chaning the resolution on my computer bat that didnt work. local broadcast channel or cable channel? proportionally needs some more information. ... View more

@Dougsmarr wrote: Every time I try to login to watch shows on the Xfinity stream on my BRAND NEW Macbook Air, It tells me that there is an error that can be fixed if I just log out. This is the error code  Error TVAPP-00170).  Help would be greatly appreciated. try the chrome browser. don't use the app. ... View more

@Slim124 wrote: When I watch live tv it flicks and when I watch ondemand its fine it sounds like you are speaking of the picture breaking up to some degree (pixelation)? or do you get an error message and number? ... View more

@Quicksilver8907 wrote: Yes and have for 5 years. App has always worked fine. Just all of sudden it only gives me 10 live channels as an option and a few on demand options. I have deleted and reinstalled multiple times and signed out and signed back in. did you recently change out your gateway/modem? move? ... View more