About Rustyben

@zackSF wrote: My Account App is a very strange and errors abound little inconvenience. The section for setup my smart tv has three links to Samsung, LG and Sony. The LG link opens a UK English (British) website, the Sony link opens a strange provider with an .com.au extension ( Europe) , the Samsung link I couldn’t ascertain the nationality of the website. What’s going on here? the xfinity My Account app for smart devices gives you access to your bills, and information on your TV and internet service. the My Account app only knows of your set top box(es) and your gateway modem.  on the "TV" tab there is a link at the top of the device page to see your current channels in your subscription.    Please verify what app you are referring to in your post. ... View more

@wkelly1368 wrote: I have the same issue with my sound. If I reset the power on my X1 box the sound is better for awhile. my STB Version is PX001AN_3.2p12s3_PROD_set   Do I need a new box?   Thank You the px001 is the first version ever of the x1 DVR and it has always had extreme audio problems and only has 5 tuners instead of 6 that you can use. swap it for newer version (like the 4k model with no clock). ... View more

@huephoric wrote: bought the movie today as soon as it released and still the CC are not working on it, tried on my tv, diferent pcs and still not working, can you fix it? ty moved post to accessability area of the forum and I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@DigitalGENOcyde wrote: Does anybody else have issues in which you go to delete a recording and it promise you if you want to delete, you click delete now and yet it still shows up in DVR? would you use voice remote 'about' and reply with the rest of the line after set top box version.... ? ... View more

@CarolH1 wrote: Is anyone having trouble with the X1 DVR box going off line instead of powering down after use? I have to reset the device every time I turn on the TV after it's been off for several hours. It is set to power down on settings, but the power light on the box does not go off. The power stays on but the box goes off line. If I manually power down in settings, this does not happen. Service changed the HDMI input, checked all the cables, but this has not resolved this one issue. I'd like to hear from anyone else who is having this issue before I ask to have the box replaced. is the 4k (no clock on front) DVR? if so it is a known problem. can reboot the box or change the TV's HDMI input from the set top box to another live connected device then back to the set top box. if not available then reboot the set top box. ... View more

@Laufderheide02 wrote: What exactly is "anyroom DVR service?  Should there be a charge if one has just one DVR and it's in the same location as the TV? it is the difference in charge between the 'included' non-DVR set top box and the DVR set top box. the $20 DVR charge is discounted by the free device charge of $10.  Wish they called it companion-to-DVR upgrade or something similar.  ... View more

@llgrubbs wrote: I'm using Roku sticks. you will need to press the left arrorw until the xfinity channel asks if you want to exit the channel and select yes. when back to the roku channels list enter the xfinity channel again. ... View more

@RobertWy wrote: @Rustyben wrote: @RobertWy wrote: @Rustyben wrote: @RobertWy wrote: I've never been able to tell if my Cloud DVR is working.  How do you do that? use a desk/laptop and the xfinity stream tv website or a smart device. you can see the cloud DVR recordings on either. I use the Stream website every day.  Are you saying everything I find in  https://www.xfinity.com/stream/recordings is a Cloud copy of my DVRs? not a copy, just the cloud DVR recordings. If you schedule a recording and unplug your DVR's your DVR(s) can later play the cloud recordings as if they were 'on' the actual DVR (but it is really streaming from the cloud DVR). Thanks.  Since I have three DVR's, if one of them is turned off, the recordings scheduled for that DVR will "record" to the Cloud and I can watch them on that DVR after it is turned on? yes will be available on any cloud enabled device (as are all of the last 60 recordings hours per DVR). ... View more

@BobSz wrote: I’ve been having this issue for about 3 weeks. Uninstalling, logout, rebooting, reset if Roku has no effect. If you allow app to reach the end of a recording playback, whether you say yes or no to delete, or if you don’t click either and press back; you will be presented with the exact same screen overlaying next recording playback, it is then unresponsive, can’t be dismissed and only quitting app with Home button press cures the issue. the rest of us are not seeing the problem after pressing "left" arrow and leaving the xfinity beta stream TV channel and then going back into it, the 'menu' is gone. are you using a roku 'stick' or is it built in to the TV? ... View more

@jknelson65 wrote: Xfinity app....I monitored network traffic on router and didn’t see anything that would justify the app numbers your gateway/modem connects to a Comcast device (CMTS) that doesn't count local (inside Comcast's network) traffic as your internet traffic. your modem doesn't know of this uncounted traffic by the Xfinity Stream TV beta channel on your Roku. Many month's ago I ran the roku 24/7 for days as a test and the normal 'counted' internet use didn't spkie up at all. my owned modem measured a huge bump in data usage.  ... View more

@Kbradone wrote: This morning on two of my roku's (the smaller express ones) I only have the ability to record, not stream live TV.  Is something up or do I need to reset the apps on these devices? yes, uninstall the xfinty stream beta channel and use the roku menu to restart/reboot. after it comes back up, add the channel back and sign in and accept the terms and conditions. working? ... View more

@RobertWy wrote: @Rustyben wrote: @RobertWy wrote: I've never been able to tell if my Cloud DVR is working.  How do you do that? use a desk/laptop and the xfinity stream tv website or a smart device. you can see the cloud DVR recordings on either. I use the Stream website every day.  Are you saying everything I find in  https://www.xfinity.com/stream/recordings is a Cloud copy of my DVRs? not a copy, just the cloud DVR recordings. If you schedule a recording and unplug your DVR's your DVR(s) can later play the cloud recordings as if they were 'on' the actual DVR (but it is really streaming from the cloud DVR). ... View more

@jknelson65 wrote: despite the "outage" in my area, the issue is/was ONLY showing on my "main" tv (hooked to dvr).  Stopped getting responses to inquiries, so i just dumped everything and went to internet only.  OTA reception is better than i was getting with cable?  Now my issue is data usage....used their "estimator" and doubled/tripled every item and even having done that, they show I have in 14 days exceeded that amount....based on their "perfect" meter..... are you referring to your router's measured data usage or the xfinity my account app (internet tab)? ... View more

@Wisecrone wrote: I did do all of that through Amazon.  And when I go on Amazon Prime through Rokiu, I get closed captioning.  When I access Amazon Prime through Xfinity, I can click on closed captioning for a movie, but it does not work.  Any suggestions would be appreciated. closed captions may not be available. what you are looking for is subtitles (similar to a DVD). when you search for a title (example" Covert Affairs") and are presented with episodes there is a menu screen above the 'image' for the title. press up if necessary to move highlight to the menu row and navigate to and press OK button on subtitles. then as in this example, navigate to English (CC) and press OK. then press the up button and move back to episodes and select one to play. in this case the subtitle stream 'is' CC (closed captions). ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@llgrubbs wrote: I'm using Xfinity Stream Beta with Roku.   This has occurred for the past several weeks, regardless of which of 4 TVs I'm watching.  When I delete a program recording then try to watch another recording (or sometimes a live show), the screen is almost always covered by a black box with the same Delete Recording message.  The only difference is that neither Yes or No are highlighted.  In order to watch the next program, I usually have to back all the way out (not log out) of Xfinity Stream, then go back in and select a recorded program to watch.  Is this a widespread issue?  Is there a known fix? there are other threads on this issue in this area of the forum. Comcast has not yet confirmed nor stated engineers are working on the issue. we customers found out you have to exit the app after deleting (if deleted at end of playing back the recording).  I volunteered to work with a Comcast Official employee on this issue but it is not yet resolved. ... View more

@seti7777 wrote: Unistall Authenicator how to have tried but not able to do it upon what smart device did you install the authenticator app? if on an iphone, press and hold the app icon and press the x when the app icon starts shaking. ... View more

@RobertWy wrote: I've never been able to tell if my Cloud DVR is working.  How do you do that? use a desk/laptop and the xfinity stream tv website or a smart device. you can see the cloud DVR recordings on either. ... View more

moved thread to stream app area of the forum ... View more

@JavinLoves wrote:   Getting 6235 message on stream app. Need to check location settings and still not working, done reinstalling the app.   anyone familiar with this error message and how to resolve this? Please help. are you using a VPN? did you change the DNS server to 1.1.1.1 ? ... View more

@Kay1965 wrote: Over the past week, I've noticed that channels I've marked as Favorites are being automatically un-favorited. It was only occasional at first. However, this morning, more than a dozen channels were missing from my favorites. There's no rhyme or reason to the type of channel that's missing. What's going on? Has my account been hacked--AGAIN? do others have access to either your set top boxes or to your stream app or the xfinity remote TV app? all 33 can change favorites. ... View more

@Yusui3 wrote:   when watching are you watching on your home DVR or streaming? if on home, while playing press the OK button. lower left does it show source is DVR or DVR with a white cloud icon in front of it? ... View more

i combined your extra post to this same thread. ... View more

@Magstang wrote: Having same issue, and am so encouraged that there are NO replies from Comcast/Xfintiy cloud DVR keeps last 60 hours recorded. oldest drop off (forever). ... View more

@jandmbehunin wrote: I am experienceing the same issue.  I would be curious to know how many of you on here are using the Xfinity provided modem or a third party modem?.?.?. are you using a desk/laptop? or a smart device? if a desk/laptop what browser and opeating system are you using? is it up to date in upgrades? are you running other programs? hooked up via wifi (if so 2.4 or 5.0 bands) or hardwired ethernet? ... View more

@JCHW wrote: I use this app all the time to watch tv.  Today the guide is empty and the error messages says “we can’t load your guide”.  What’s happening? did you mean to post this in the stream app area of the forum? you posted on the browser based streaming web site area. ... View more

@JackDale wrote: Our home has 3 X1 boxes (1 living room, 2 bedroom). The living room has the main X1 box (PX013AN) and the two bedroom boxes are (PXD01ANI). Over the past few months, when streaming (both Netflix, and premium channels - HBO, Starz, Showtime, Cinemax, etc.) on either of the bedroom boxes, it causes the living room box, tuned to live TV, to hesitate, stutter, and tear. It's most noticeable during sporting events like hockey or football or basketball where there is quick camera movement, but you can also see it on regular programming, like network news programs, TV shows, etc. This wasn't initially a problem with our setup/boxes - we've had the same setup for 2 1/2 years. It seems to have just cropped up over the past 6-8 months, and it seems to have coincided with all the extra apps and software that have been added to the box. All our connections have remained the same, no movement of TVs or disconnects of the boxes. We just ordered a new 4K TV this weekend, and will be hooking it up next week, and would like to get this resolved before then. Not sure if we need to swap boxes for 4K, or if that will even make a difference. Any ideas would be appreciated. Thanks. the XiD devices are using a channel and the DOCSIS modem in your DVR set top box (leaving you only 4 channels to record/watch). change at least one of the XiD to same-price Xg2. the Xg2 has 4 tuners and will loan a tuner and provide DOCSIS data communication to the other XiD. the extra benefit is that all 6 of your DVR's tuners will be available to record at the same time or 5 recordings and watch one channel live. ... View more

@Famaca wrote: xfinity streaming isn't listing episodes, why is that? could you give an example? ... View more

@sampericolo wrote: I'm logged in here so that's not the issue. I've seen this as an issue with many people but it is not resolved with me call 800-Comcast and select billing. ask the agent to verify that the account you are using is tied 'only' to your current address/account. be sure when fixed to sign in before getting off the phone with the billing agent. ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@rschw216 wrote: have had hd service for upcoming to two years now. Have continued to pay the exorbitant prices without fail for that time. But in all this time, I have NEVER (NEVER!!) been able to complete a program in hd due to the pixelization of the picture eminating from comcast. I have visited the the service center no less than four times and received an alternate box each time. This has done nothing. Have phoned and chatted online more times than I can remember, while being sent another replacement box in the mail. This has done nothing. Have been 'promised' that a service provider would come to my home (and  that I would not need to be present) to 'look into the situation'. Never has the situation changed and NEVER have I been able to confirm that anyone has physically looked into my lack of reliable tv service.    My question is: am I the only one that suffers with this issue, and in your opinion, have I been too passive in believing that comcast is in anyway concerned with my service satisfaction, or are they simply content with maintaining a business practice that disregards customer satifaction while always increasing their costs? you need to call 800-comcast and ask for an in-home service tech. what you describe sounds like high noise levels and/or low signal level.  ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@mauricecaf wrote: error msg on TV screen, 12 times in 5 min. "WiFi is not connected"  How do I stop that msg?   you posted in the streaming web site area of the forum. are you using a PC to watch? ... View more

@Momentumink wrote: How can I stream Xfinity in Cabo San Lucas mexico license and terms of service do not allow. you can download up to 10 programs and watch those anywhere without internet, even. ... View more

@xv920 wrote: @ComcastKenF wrote: With the new tv box, there is no local recordings. All the recordings are now in cloud only. That is one issue. All the cloud recordings are cut short. That is Issue #2.   xv920, this might have been asked and answered already, but it wasn't clear to me: are the new recordings you're scheduling on the DVR only recording as cloud recordings?  Can you answer this question for all the people out there? How do you designate a scheduled recording as cloud or local? If I could designate my recordings to local, instead of cloud, I think my problems would be solved. Right now, all my recordings are cloud-only and all the cloud-only recordings are cut short like a 90-minute program has only the first 3 minutes and 9 seconds recorded.\ when you have a physical DVR(s) the recordings are made both places independent of the other DVR. ... View more

moved to on-demand area of the forum ... View more

@Wicker1913 wrote: PX013AN_3.3p6s2_PROD_sey you may just have a  bad  box. I have  of those and have never had that issue. ... View more

@Wicker1913 wrote: There may be no picture or sound whatsoever (except what the display may provide such as brief pop up of the display or other setting that always occurs when the TV turns on, in this case) or it picture and sound may be on briefly (2-3 seconds) before a blank screen occurs. It stays off (theres no output) until the time the DVR is rebooted. Once the rebooted DVR begins to go through its start up progressions, the display returns such as the "welcome" messages, etc would you use the voice remote and say 'about' and reply with the rest of the line after 'STB version .."? ... View more

@Wicker1913 wrote: The DVR I have contains a clock before you have to reboot what are your symptoms? would you use the voice remote and say 'about' and reply with the rest of the line after 'STB version .."? ... View more

@Wicker1913 wrote: Not that I'm aware of. I do not have a 4k television. The About setting lists the Receiver as "Native version 3.3.0" and Release 94.1.2 from 1/24/2019 the 4k DVR has no clock and is much smaller. has a single left to right small rectangle green power LED in the front middle of the unit.  ... View more

if it is a DVR check the model version by saying 'about' to the voice remote. what is the rest of the line to the right of STB version.... ? ... View more

@Lkats17 wrote: Need to change color on guide screen - eye problems hard to read you might want to check out the black on white guide on the smart device Xfinity TV Remote app. you can select the channel to watch on the TV set top box name you are using. you can also start playing a recording from the beginning on the same TV. ... View more

do both of you have the 4k DVR? ... View more

@SickOfYouPeople wrote: I called LG and Xfinity today and got pretty much the same answer from both...supposedly it is available in the LG content store if your TV is a 4K Ultra HD model with webOS. If you're like me and you bought an LG TV with the webOS operating system that is not 4K Ultra HD, then you will have to wait for Xfinity to send LG the update. God only knows when that will actually be, given my experience with Xfinity, but the man at LG told me that they were expecting this update by the end of the first quarter of 2019. So if we don't see it by the end of April 2019 we shouldn't hold our breath any longer. In the meantime would it be asking too much for somebody at Xfinity to actually confirm this for us!? These forums tend to be a joke like the rest of their customer service avenues! Anyway... It seems like this is the most we are going to know for now. comcast never pre-announces a date in the future. They usually do a press announcement a day or two before for the media. the roku is available right now if you want to check it out. very inexpensive models at walmart.  ... View more

@Samgary wrote: Do I need Apple TV to access  you are on the xfinity streaming website area of the forum. you probably mean how to access youtube - use a browser and type in url youtube.com it has nothing to do with xfinity nor apple tv. ... View more

@walty87 wrote: i have a mocha poe filter installed the filter may not be working. the alternative is that someone in your home is making the recordings on your DVR. using your x1 remote press and hold the exit button for 5 seconds and quickly press down down 2.  it will look like you are typing a channel number but a white diagnostic window will pop up.  navigate to MoCA diagnostics, hit OK. be sure that screen says MoCA enabled, and 'linkup' for status. press down button. how many lines populate with numbers besides zeroes? (each line wth numbers is a MoCA connected device). for example in my home 'plant' lines 0-4 have numbers and I have 5 MoCa connected devices. ... View more

@mike_wrong27 wrote: Hi Rustyben, I tried your suggestion.  I can record something on my DVR (and it actually shows as recording on the Roku while it's recording), I can watch the recording on the DVR, and the length of the recording matches between the DVR and the Roku.  It still won't play on the Roku and only prompts with the option to delete.     I've also discovered that Xfinity On Demand stopped working through the Stream app on the Roku as well.  I can browse On Demand, but when I select something it tries to start playing and then goes back to the title selection screen for what I tried playing.     Other streaming apps like Netflix, Hulu, Prime, HBO Go, etc. work fine on the Roku.  the roku believes it doesn't have the 'rights' to play the file. use the roku menu and navigate to the xfinity stream beta channel and press the * (star) button. from that menu remove the channel. go to the roku system menu and select restart (reboot) the roku device. when it comes back up, search for the xfinity stream tv beta channel and add it to your roku. reauthorize the xfinity app being careful to agree to the terms and conditions. will the recording play now? (this happened to me upon contract change a few weeks ago, days after new contract went into place). ... View more