About Rustyben

@KristineK1 wrote: Having the same issue as of Feb 21. Can't watch any saved shows, On Demand not working. do you see the menu system? able to sign in? see your recordings but will not play? what if you use a smart phone/tablet, then you see the recordings? ... View more

@Yvonnecorral wrote: Stream app not showing all live channels only 5. did you return all of your x1 set top boxes? ... View more

@MsFrugaLady wrote: Upping my data usage is my concern also, with the screen on "in background" continuously. Just got my Flex today...not impressed...yet. you could put in a power strip or alexa/google plug switch to turn it off and on at will. good point on flex. ... View more

@digger991 wrote: I am having the same problem this past week. talked to comcast he said it was my laptop and to check with hp i did they couldnt help either. i can watch my dvr shows on my Iphone and my tv but not my laptop. getting irritated no one seems to know how to fix. are you getting to the stream web site and getting logged in? do you get the menu? do your channels and recordings appear on the menu system? do you get an error code and error messages if you select something to play? are you connected to your own home wifi SSID? ... View more

@silentstone wrote: Xfinity Stream app is not recognizing that it's on my Comcast home network. I can't watch live TV on my smart TVs.  I used to have one of Comcast's XFi modems, but bought my own modem earlier this month.  The modem was plugged into the cable line, but ALL my devices for internet and TV connected wirelessly.  Replacing Comcast's modem with a store-bought was easy and everything worked.  Until I returned the Comcast modem to a Comcast service shop.  Next day, the Stream app on all my smart TVs slowed then stopped loading.   I tried uninstalling/reinstalling Stream app, and it needed activation code. After processing that, I get this message on Stream app: "this device can only access Xfinity stream on your in-home Xfinity Network..." would you run the smart device app Xfinity my account? sign in and go to internet, then click on the gateway/modem. compare the shown 'serial number' to your modem/gateway's HFC MAC address. is it exact character by character? ... View more

@Vinsterx wrote: I have had this issue before but wrote it off to user error!! LOL My issue might seem like a variation of other reported issues. On my DVR say there are episodes 1-12 of Van Helsing. I watch the first 5 and looked ahead and saw episode 7 and 9 were missing. All other are still there 5, 6, 8 and 10-12. When I go to list episodes, 7 and 9 are now listed as availble to buy. Even on the NBC app it says video no longer available. So could the issue maybe be related to content owner just pulling the content's availability? Just wondering how they would know I have a copy on my DVR? The wife now wants to watch everything before it disappears which sort of defeats the purpose of a DVR!!! change your recording series option to 'new and repeats'. as the shows run over and over during the summer you can pick the missing episodes back up.  you could try a free trial of syfy when you have time to binge. ... View more

@tph0268 wrote: I’m the only “user” on the account. They signed into the xfinity app on their device using my login information (which has since been changed along with two step verification added). you got lucky no pay per views were ordered. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to deprovision your streaming devices. if the team member seems confused ask for a supervisor. ... View more

@vett1 wrote: At night when I turn on the tv the cable box I just stuck I can't change channels, go to the dvr can't do any thing. This is the third night in a row that I need to unplug the box to get it to work. Do I need a new box all the other box work  with only the information provided it is difficult to understand the issue. There are a limited number of tuners available and you may have an older in-home DVR with only 5 tuners and 3 may be in use by other set top boxes leaving you no tuners.  would you go to each TV connected set top box and use voice command 'about'? reply with each set top box's rest of the single line after "STB Version".  ... View more

@joerf3 wrote: Hello,   I've been having a sporadic problem for the last several months with my Xfinity TV service and my Vizio TV - Model # E55-D0.   About every 7 - 14 days., when I turn on my Xfinity box and TV, I'll get a black screen with a "No Signal" message (all other times, the TV works fine). The blue power light does turn on on the Xfintiy box and when I press buttons on the remote, the green light lights as well so the box is on.   Pressing the power button on the box does nothing. The only way to solve the problem is to power cycle the Xfinity box - then everything works fine for a week or two.   I also have an Amazon Fire TV box and DVD player connected to the TV, both of these work fine when even when I'm have the problem with the Xfinity box.   I've had Comcast replace the box 3 times now, the last time was about 10 days ago and the problem just happened again yesteday.  I've also replaced all of my HDMI cables, twice. I've tried all three (3) HDMI ports on the TV for the Xfinity box too.   When the Comcast tech replaced my box the last time, he told me if the problem happens again, then it's a problem with the TV.   Has anyone else had any problems like this or have any suggestions?  My TV is only 2 1/2 years old and worked perfectly fine when I had DirecTV.   Thanks,   Joe if that is an XG1 version 1 (green power ring) it is ithe oldest and most limited DVR, current version is version 4 with 6 tuners, bluetooth, and very low power (no spinning hard drive, uses solid state drive). swap the old one out for the 4K DVR and be sure to turn 'off'' (leave feature off) the power save. should not have an issue then.  ... View more

@tph0268 wrote: Someone is streaming my Xfinity account throught their device.  I changed my password and added two-step verification, but I've read I need to have Xfinity/Comcast actually knock the unauthorized device off the account.  However, no one at Comcast has been able to help me with this.  The only information I've gotten from them is to go to my own Xfinity App to see what devices "are currently streaming".  But even then, I can't kick them off.  Any help would be appreciated.  At this point, to "kick off" every device that has previously logged in would be fine.  I can log in again later with the new password and two-step verification.  Thank you. go to xfinity.com and sign in. go to account, then users. do you have any users listed there?  did you sign in to their device or give them the username/password for your account? next steps depend on the answers.  ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@Baundy wrote: Cable television has very heavy pixelation.  Seems to be on the higher-numbered channels (local channels with lower numbers aren't as bad).  Have tried all of the suggested self-fixes listed (checking connections, system restart, system reboot) but problem has not been corrected.  I was previously using a CableCard with a TiVo, and the pixelation was not nearly as bad.  Upon switching to an X1 box, it seems like the pixelation has gotten worse.  The box on the outside of my house (where the cable comes off the telephone pole to my house) has "SUSCOM" on it and Suscom was bought out by Comcast at least 15 years ago.  I believe the issue is with the wiring coming to the house, which is something that I can't fix.  Is there any way to schedule a technician to check on this? pixelation issues: first check your cable box coax connectons to see if tight and properly attached. (moved equipment lately?) If all seems ok a tech will need to check out the signal coming to your home. there may be bad signal or high noise or both. ... View more

@fdm2000 wrote: Yes would appreciate the link for the device you purchased. https://www.amazon.com/gp/product/B07MYRX22F/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1 it has a very lightweight remote. my son set up a harmony remote that 'learned' the code. I was able to then use that box to add a Roku to that TV. originally intended to just use the split out function for audio. ... View more

@kvatz54 wrote: I have spent approximately 3 hours on the phone w Comcast "Advanced Repair" and have also had complete cable connection and modem checks, on site at my home, all to no avail.   When I try to stream through the Xfinity Stream App on my iPhone 11 Pro Max, or my iPad Mini 3rd generation, both with the latest iOS and iPadOS, there is constant freezing and buffering. I mostly watch CNN, but this is true regardless of whether I'm streaming live TV or a recording, and any channel.   With CNN, the Stream App uses the CNNGo feed. If I watch the CNNGo App on my device, it does not freeze or buffer. So, why not just use the CNNGo app directly instead of getting it through the Xfinity Streaming App? Because with CNNGo, the app will not allow you to lock the phone or multitask and still hear the sound, as does the Xfinity App. There is no way to toggle the sound to run in the background in the CNNGo App.   This problem with the Xfinity Stream App is present regardless of where I am--at home, on public Wifi, on Xfinity Wifi, on my cellular network (AT&T) with good cellular signal (4 bars). Comcast Advanced Repair keeps offering to refresh their app, refresh my modem, etc., etc., and mainly are just reading off their list of "fixes". I have deleted and reloaded the app several times. They say that no one else has reported a problem with the app, so it must be something with my modem, wifi, or device.   Given that the problem exists on two separate devices, and on any wifi network, , and that it does not occur on the CNNGo App, it makes no sense that it has to do with my home Internet and wifi, or my particular devices. The common denominator here is the Xfinity Streaming App.   Does anyone have any idea as to the cause of this problem, or a fix for it? There seems to be no way to get in touch with the Xfinity Stream App developer. are you using your own gateway/router? what happens on cell data and using TVgo channels or playback of recordings?  ... View more

adding... and you can 'second screen' using a smart device to view the guide (xfinity TV remote app) or view your channels (xfinity stream TV app). the TV remote app has a great fast guide and abiltiy to record or even to change to a different program on your TV with the touch of the screen on the guide. same for on-demand searches can instantly play on your TV like a smart remote. ... View more

@fdm2000 wrote: CCAndrew wrote: ‎02-20-2020 10:28 AM That’s a first generation dvr, swap it out.    I would Andrew if I could get an uppdated DVR with RCA audio output connections for my excellent older stereo receiver that has no HDMI or optical inputs. Will struggle with the old Pace DVR until the stereo dies. I had same problem but hard drive went out. i have a 4k DVR now using a device from amazon that breaks out the audio (it is a 4 device in capability and two device out). it is cheap and works well for me with my old first gen sony receiver. I needed optical out but the devices offer optical and coaxial cable and rca outputs (a 3.5mm jack so a 3.5 male to female rca cable  or adapater would be needed. let me knwo and i'll look up the link from my order. ... View more

@RBguy wrote: There was a previous post about this but it's now locked, so I'm starting a new one. First I lost about 90% of my recordings last week so I don't figure it was just old ones dropping off to make room for new ones.  Also everything before January 2020 disappeared.  So far I've gotten different explanations from tech support.  I had a new box installed just before this occured.  Some people told me it was because all the rcordings were on the hard drive and not the cloud.  I thought Comcast put everything on the cloud.  That's what the technician told me when he was swaping the box out because I asked if I would lose anything.   So my question is:  Where are our recordings stored.  On the cloud or on the box's hard drive? Thanks answer is both, recorded by two different devices that do not talk to each other. are your home DVR recordings still there? ... View more

@MB58 wrote: Comcast seems to have put Flash back in yesterday, Flash popup came back when getting in. It worked perfectly. Hope they're actually working on it. tried on several browsers still no flash needed (disabled) - plays fine. even opera that has no flash works. ... View more

@Jimmiefu wrote: What is the answer to the question? Having same issue. is your recording option set to new or new and repeats? if with repeats and you previously viewed the program you may see that 'watched' marking. ... View more

@kpp231 wrote: Same!  None of my recorded shows will play on my mac.   Called and no one could help need more information. are you able to load the site and log in? are you connected to your own home wifi or to some other internet source? do you have listings for live TV (numbered channels) and TVgo channels? if so, do those play? have access to on-demand and on-demand go programming? do they show? play? do you get error messages/error numbers? ... View more

@jmarkcobb wrote: I have had problems with the app on my Roku sticks in taking too long to change channels and having to start all over going back again. I have had numerous troubleshooting steps by xfinity support with no luck. Regrettably, I have setup cancellation of my TV service at the end of my billing cycle and going to Hulu-Live tv for my tv experience. Includes locals with no broadcast fee, also. moved your off-topic post to a separate thread in the stream app area of the forum. try not to basically cross-postsame information. ... View more

@JBroschart wrote: Will this LG button remote work with an X1 dvr box/system? Don't need the voice button what is an LG button remote? Xfinity has a large button remote available. ... View more

@Gcshep wrote: On my X1 box only, my local channels will go out and come back every few minutes. The screen goes completely black with no sound. This doesn't happen on national cable channels, and it doesn't happen on my other boxes. Any suggestions? cable linear (numbered) channels are carried to your home on different RF channels. you appear to have interference in some or several of those RF channels. check your cable connections and if all are tight you can call 800-comcast and request a home tech visit. ... View more

@TwilightZone wrote: You can just say caption into the voice remote to turn on closed captions moved your off-topic reply to a separate thread. ... View more

@Zipguns wrote: Yes. TV then sound bar. try turning up TV sound. press A+D on remote until LED changes color. type in 987 (full reset). press xfinity button and the screen should show the numbers to type in to pair the remote. skip sound bar. does the power button then control the TV power? ... View more

@Zipguns wrote: Have gone through all the steps and had an Xfinity Tech visit. Same result - Everything works properly except the power button. It will only turn off the soundbar. Using codes 11756 for the TCL and 32454 for the Vizio. Countless resets(including cable box) and multiple codes have been tried. Xfinity Tech to report issue at his office. Anyone with similar issue and a resolution? are you setting up the TV then the sound bar? ... View more

@Randyjaco wrote: When I push the Guide button on the remote, I get 8 choices. The only one of importance to me is Favorites. I know how to manipulate to the Star to get my Favorites.  How can I get the remote to stay on Favorites (Star) each time I press the Guide button? I hate having to move the cursor to Star each time. It is just plain annoying!!! Randy press the xfinity button >> settings (gear) >>  preferences >> general >> default guide view and change it to your desired default setting. ... View more

@Omar_awan wrote: It's not clear how I can subscribe to channels just for stream?  How do I do that?  Or do I have to subscribe to TV?  Also, something is happening with stream on Feb 28th.  Will that change anything? if you are speaking of a subscription to linear cable TV (numbered channels) along with on-demand and DVR options then you need to subscribe then the channels will be available in the home on smart devices while connected to home wifi. while away from home, completed reocordings, much of the on-demand library, and the TVgo channels are available to stream. ... View more

@ogriffin32 wrote: How do I get someone to stop watching my tv through their phone on xfinity stream? I have changed my password and also my wifi account. I have contacted xfinity several times and I still see the person is watching tv shows that I know I have not watched. How can this be fixed? I do not want to pay for someone else watching on my dime. Apprently changing passwords is not working.  more information is needed. go to web site xfinity.com and sign in. go to account, then users. are any other users listed there? did you give your own master password and username to someone to use and now wish to remove use of that person? ... View more

@abelomwenga wrote: I've seen a few posts on people asking xfinity agents to help them log people out of the xfinity stream app. I too am having this issue. if someone could please help and log me out of every device my account is associated with would helpful. Thank you! what is the problem that caused you to post? more information is needed. ... View more

@ShauraMeservy wrote: I'm getting this error on both my iPhone and my iPad. I cannot watch any channels or content. Efforts to do so result in an eventual time-out and this error message.   I've restarted both devices. I'm at home and am connected to my Xfinity / Comcast home internet, which is running normally. The operating system on both devices is fully up to date.   How can I fix this problem? in the past these issues resolved by themselves in a few hours. It could be a server outage/upgrade/etc. working now? ... View more

@sanderan51 wrote: How do I know if my cable tv service I ordered online offers dvr feature? hi, I moved your post to the customer service area of the forum from the X1 equipment area of the forum. ... View more

@foxes-1 wrote: I have 2 episodes of Nature: one appears on "Media Room" list and both appear on "All Devices" list of recorded programs.  When I play either one and press the "OK" button after the banner disappears, the word DVR is visible.  There is no cloud symbol.  Not for either program.     I really don't care whether I am watching a cloud or DVR program.  I am only concerned with being able to access the programs I record and watch them when I choose to watch them without worrying about them dropping off my list.   Some of my older programs, like NCIS had been programmed to record before the TYVO lawsuit.  After the lawsuit was settled and the RECORD button was returned to the internet interface, I found that those programs were not appearing on the "Media Room" list, but were showing up on the "All Devices" list.  I then cancelled all future recordings of those programs and reprogrammed them through the DVR interface.  They now show up on the "Media Room" list and I do not have to worry about them being auto deleted.  I still find myself periodically comparing the two lists of scheduled programs instead of the saved programs.  That seems to be the best way to see what's going on.  And I have found that the ONLY way to compare the lists is to take a pen and pad and write down each program.  Time consuming, but worth it.  Using the interface to tell you how many programs are on your list doesn't work.   This is what works for me and my DVR.  It has been an aggravating journey, but right now I feel I finally have some control over my recorded TV programs.   An there is only 'one' recording. you are seeing it on the all devices and on the separate device you selected. the home X1 equipment will play the home DVR copy if available. power failures and other events can cause your home DVR to not have a copy. in that case the home X1 equipment will 'fall back' to the cloud DVR copy and play that copy. ... View more

news on older roku models. it appears that Roku is dropping updates for a few older 2013 models so no more updates/features: roku 2/1 already ended (7 years ago). now roku LT (2013) is added to that list.  ... View more

@bobclifford9953 wrote: I just got Comcast TV installed a few hours ago. The sound and picture are out of sync. I called Comcast but the robot kept hanging up on me.  I think that is a terrible way to treat a customer. lip-sync settings are stored in your TV per devcie, so new device new settings may be needed. tune the set top box to a major network that has a lot of talking so you can check sync. use your TV's remote, go to the audio section of the menu and find lip-sync. adjust the setting +/- until it matches the best then exit.  same thing goes for sharpness, contrast, brightness, gamma, etc settings. (tv remove) ... View more

@MRSTEV3 wrote: I can no longer see all dvr recoordings on my laptop that show up on the tv . On the tv we access saved recordings like allways. Lately trying to do the same on the laptop many recordings are not there. same with kindle or phone. the stream website allows up to 60 hours of recordings. as space is needed the oldest recordings fall off of the cloud DVR without affecting your home DVR's recordings. the cloud has less hours than the home DVR. ... View more

@saj8380 wrote: I'm having an issue with my X1 box. It will randomly rewind...on it's own. This is happening with live TV, on demand programs and while Netflix is running on the X1. And I live in a house and resert the box multiple times. Why is this happening? how many remotes are set to control that set top box? remove batteries from all while playing something and see if you continue to have the problem.  ... View more

@minitech wrote: Thought i did post publicly, tv settings hasn't anything to do with what i posted anyway. that is a signature not directed to anyone in a reply. (keeps people from private messaging us) ... View more

@Xfin_user wrote: @Rustyben  The symptom is that when I turn on the tv and dvr to watch tv, I get a blank screen. My TV says "no input detected on hdmi". even when the dvr is actually on. I can turn the turning power saver off for testing purpose but I do want to use the power saver. the TV/set top box connection are not working together. the power savings for an older spinning hard drive (less efficient than SSD) was less than $1 savings if left in standby 24/7/365. the main unit is on all the time just turns off the interfaces (HDMI) and clocks if any. ... View more

@jkoya wrote: I don't see under Settings where I can check for an update. Did you request Comcast to send the firmware update ? Thank You updates roll out over time to set top boxes. you can always reboot the set top box mid day to see if you would have received an update overnight.  there is no flag nor way to see if one is available. ... View more

@J0wo0d wrote: I couldn't find a board related to the Xfinity stream on tv but I have a question. While streaming can you get emergency alerts that come on the tv? yes, and sometimes they won't 'end'.  ... View more

@DVR11 wrote: This has happened to me a couple of times with various programs. Sometimes SAP or CC doesn't get supported on Xfinity; it isn't a problem with your equipment or anything else, it has to do with the supplier. The only thing I could recommend you do is get in touch with Comcast either via email or by phone, then you could voice a compliant, that way (hopefully) they can resolve the issue.   Best of luck! this issue can also be a local channel broadcast issue (not the stream but broadcast system ruins the CC stream). to test this play the same recording on both home DVR and via a smart device (cloud DVR). ... View more

@Xfin_user wrote: do you have a 4K dvr ? and has this started happening recently ? I have a 4K dvr and this has started happening for me too. This issue had gone away for a while but it seems to have come back for the last month or so.   For me even rebooting does not work. The only thing that works is - unplug the HDMI cable, reboot the box, wait for 5 mins and then plug the HDMI cable back in.   It is way above high time that either xfinity fixes this issue or just swaps out the boxes and gives customers ones that actually work. what is the symptom that causes you to reboot? did you try turning off power saver? ... View more

@calbears1868 wrote: Yes, thats what I said. I can't stream unless I am on VPN. that VPN is probably the issue then. perhaps you can try a differnet one? if a work network, they may have blocked the vpn? ... View more