About Rustyben

@orchard13 wrote: RobertWY, One more thing. I have used 90% of my 1024 GB already this month and went way over the last three months. Prior too that time I was using 200 and 300 GB per month. I am not doing anything different now. Makes no sense. Thanks again for your speedy response!! do you have a 3rd party computer files backup service like Backblaze? ... View more

@EH8 wrote: We just started service, and for one of our tv's we're using Roku. It's all set up, but when I try to login to the Xfinity Beta streaming ap, it asks for the activation code, I type it in at "let's active your device", but once I enter the code (and I've tried many times) it says, "Access not authorized, You signed in successfully but you must be an Xfinity user to enjoy this service."  I am an Xfinity user! :)  I tried several codes, but this happens each time.  Suggestions? do you have xfinity x1 set top boxes installed and working in your home?  ... View more

@mstrini312 wrote: I've changed my password plenty of times and have also spoken with customer service to no avail. I no longer have access to this device to log them out because of an ended relationship.  an official employee will reply to you within 72 hours of your original post. the request for the employee is to deprovision all streaming devices on your account which forces them to sign back in with the new password.  ... View more

@Art11Trighton wrote: @CCAndrew  @Rustyben    Thank you both kindly for your replies!    I will go down to my local Xfinity store tomorrow and exchange/replace :   1) The Main STB for a new STB   2)  Both the Pace Satellite Boxes for the XG2 STBs  @Rustyben  suggested. ***     Finally, may I ask what I need to do, if anything, concerning calling or notifying Comcast regarding the new STB serial numbers once I’ve installed the three new ones at home?    I ask because while I was previously told at the Comcast store that I needed do nothing but swap out the old boxes for the new ones, I subsequently discovered I was required to call into Comcast to advise them of the new STB Serial Numbers before the new boxes would work.   Again, thank you both for taking the time to reply. I will post a follow up in this bookmarked thread Friday or Saturday.    *** ETA-  @Rustyben  I just reread your relpy. I assume I can ADD ONLY 1 XG2 Box and a replacement Pace Satellite STB?  just swap one of your XiD boxes for the XG2. each XG2 can support 3 other XiD/XiD/Xi5 set top boxes. ... View more

@marisaleuzzi wrote: I am trying launch/set up my Xfinity app on Roku and once I authorize and it loads for a little I keep getting an Error message with the code "error set deviceprovision:1" in the bottom right. I am using my Xfinity wifi on my Roku. do you have a working X1 set top box connected to a TV in your home? ... View more

adding... change out one of the smaller boxes for the XG2 hub companion (same price). it has its own tuner and 3 it can loan out leaving all of your DVR's tuners available to use for recordings. ... View more

@robin0007 wrote: my tv is frozen  error code rdk-03087 is this an xi5 or xi6 set top box? (wireless). If so, reboot main box, modem, and the xi5/xi6 box at the same time. working? ... View more

@roboman01 wrote: At the moment we ONLY have internet services NO TV services with Comcast. We do not stream and haven't had streaming services for some time now, just didn't care for them. But, we want to get the Xfinity Stream that is on Roku but in order to activate it from what I'm gathering we must have television service? How can I enable ONLY the Xfinity Stream service without having the need of ordering any of Comcast boxes and such, we don't need them, we have Rokus? Do I just order TV service and that's it? I cannot recall to be honest and these days my brain is going bad at 50...Being disabled does that so keep yourselves safe.   Right now, we have the 150MB Internet service and pay and extra $50 a month for unlimited because all we do is stream by watching Amazon Prime, and as for me I watch Youtube videos with my daughter. She has to have her daddy time in the evenings.   But, college football is around the corner, we don't watch NFL and as an ex high school football assistant, well I'm done with high school football in Florida until they seriously make changes here in this state. So, I got to have at least one football league to watch, I rather watch my Florida Gators than the Nerf Football League, you know where they are over paid and 80% of them didn't complete college!!   Any advice is appreciated, thanks in advance. you can try the Instant TV (includes a 20 hour 2 tuner DVR too) by calling 800-Comcast and selecting customer service. you can stream on up to 2 devices at any one time. data on the home wifi connected devices on numbered channels and on-demand do not use counted data. ... View more

@mustangsally302 wrote: We are able to only record up to 8 hours of programming. According to what I have read, we should get 150 hours. Any ideas? are you speaking of a single maximum recording length? or total storage on your home DVR? ... View more

@huzzl3r wrote: So I am worried about the accuracy of this Comcast Data usage.  My setup is I have a SB cable modem, and an ASUS Router. So all internet traffic goes through the router (wifi and ethernet), and good thing with this router is that it has a network traffice monitoring system. I started monitoring my data usage because, as you can see from the attached screenshot, for the month of  May, I almost hit the cap, June is OK since we were out of the country mostly, although, its still weird that it shows I used 400+GB when we were out of town from June 10 to June30, and then on July I finally did exceed the cap. And now, for this half month of August, it shows I am already at 421 GB,  but on my router, it shows that I am only at 227 GB usage (upload/download). That is a huge gap!! I understand that sometimes, if I watch some shows on cable, it uses the internet and it counts against my cap, but I dont think I used 200+ GB for that. Can someone from Comcast explain this?    Edit: For some reason, I cannot upload the screenshot in here. Here is the link to it:   https://photos.app.goo.gl/sz2fCKywXwpipj1G7 your x1 set top boxes can use internet via any hub (set top box) and that data does not go through your SB gateway to be counted. (youtube, netfilx app, etc) ... View more

@Annryan118 wrote: No picture. Only sound. do you have an x1 set top box? is it connected directly to the TV via the HDMI cable? ... View more

@Slwest wrote: Having trouble streaming nbc keeps jumping backwards, losing picture, audio not syncing with video repeats then jumps ahead. Only happing on NBC. Anyone else? What if anything is the fix? are you using the NBC channel or xfinity stream beta channel? ... View more

@Pharrell wrote: I get an error trying to run the app now.    Just a heads up! I just turned in my box! this is so sad. do you still have a set top box in your home connected to a TV and active on your account? ... View more

@RobertWy wrote: Yep.  I did some juggling yesterday by deleting a series and rescheduling it on a different X1 box and the schedule now shows it is scheduled on the new X1 box and is no longer appearing on the old X1 box. i have 4 DVRs (the drop down lists 5 but one that doesn't exist has no recordings. the 4 individual listings cover about 45 recordings. the all is 235. it isn't accurate and is not the 'priority' list. good chatting with you. ... View more

@petebart2 wrote: I misspoke. I installed a new cable modem use the my account app. internet tab. touch the gateway. does the shown serieal number match your modem's label exactly? ... View more

@petebart2 wrote: Just installed a new netgear app and can no longer access xfinity stream on roku. Can somebody please just post the fix as I can't seem to PM any of the comcast folks on this forum when you say you installed a new netgear app could you be more specific? do you mean you installed a new router that is connected to your internet gateway/modem? ... View more

@tyershooz wrote: New to the x1 service for just about 2 days.  We have been trying to set certain series to record in the middle of the night so that we can watch them on the weekends as during the week we watch other things during prime time.   It's impossible and ridiculous.  I can only select to record "this episode only" in the middle of the night. If I select the series and select "new only" or "new and repeats" it sets the recording for prime time. And we'll run into conflicts. as we have more than one person watching tv during prime time and can't set all our recordings to prime time.   Why on earth can you not set a series recording on repeats only? x1 DVRs have 6 tuners. what equipment is installed (set top boxes) in your home. you may have an opportunity to not change price but fix lack of tuners. ... View more

@Bc26 wrote: My question was not answered. I am still needing to know how to delete a user/device from my Xfinity Stream acct. that is a different question than your subject. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@RobertWy wrote: @Rustyben wrote: @RobertWy wrote: @Rustyben wrote: @RobertWy wrote: I get a tuner not available message and have to cancel a recording to free up a channel.   If I spread my scheduled recordings over the three DVR's, will that alleviate the issue? x1 spreads out recordings to available DVRs based on available disk space. if you have hot recordings and set 6 on one box then all tuners on that box are in use. if you schedule then scheduler should spread them out. do you have xi3/D/xi5/xi6 set top boxes? Nope; just three DVR's and one XG2. Now I have to figure out how to cancel and reschedule all my recordings. Thanks for the verification; I was afraid that was the answer. during reboot (usually overnight) the 'planned' recording for each DVR is sent to the DVR from the scheduler-in-the-cloud server. when you replace a DVR, that is why you do the menu option 'sync DVR'. was it one of your DVRs that was out of tuners? or the xg2? did you look to see how many tuners in use recordings? nothing should be borrowing any tuners from any of your DVRs sinc eyou don't have xi3/d/5/6. I happened to notice there is a drop-down that shows which recordings are scheduled for each X1 box.  I will use that to delete/reschedule my recordings across my devices. that is where it is scheduled to be recorded? only hot (hit record buttons) are 'stored' on the DVR being used as far as we've ever been told. ... View more

@danmore wrote: Why does abc channel in to go lineup say, accessing the internet and none of my other channels do? all ToGo channels are actually links to the various network's own video feeds. all tvgo is 'internet' and if on wifi at home it counts toward your CAP. while not connected to your home wifi it does not count toward your CAP. ... View more

@Njohn3 wrote: I signed up for live stream Xfinity instant tv live stream today and am only getting sky news as a live channel. On demand does work. Just 1 live channel. Please assist l. Thank you it can take up to 24 hours before all the comcast back offiice servers are updated. ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@wgmarq wrote: Installed the  Xfinity Stream App Beta on my Sansung TV as the workarouund for not having it available inTiVo anymore. It works great, if you only want to listen to shows lol I just get the Xfinity Stream App splash screen no video, just audio. This happening to anyone else ? I didn't even need a new TV I only bought it so I could use On Demand. uninstall the samsung xfinity app and reboot the TV from the wall power supply (30 seconds unplug). use the samsung menu to check and install any available updates. keep doing updates until there are no more to install. then reboot the TV again (30 second unplug).  then reinstall and authorize the xfinity app. be sure to accept the terms and conditions. working? ... View more

@CDM64 wrote: I tried something on the 4th (a week ago)...in the external device settings on the Samsung 4K UHD/HDR TV; I turned off the UHD radio button.  Haven't had the X1 box 'fail' any morning since.  Perhaps just coincidence, but wondering.  And do have a very nice HDMI cable that is supposedly rated 4K UHD/HDR, so betting that's not the problem.  Fingers crossed! with new firmware I am now on day 3 without a single 'no signal' issue. they may have fixed it or it is a coincidence. edit: 8/13 day 5 still no 'no signal' issue. time will tell. edit: 8/16 day 8 still working.  time seems to have ruled fixed. ... View more

@corrado59 wrote: We don’t have a physical DVR. Just two Xi6 boxes. when you have set top boxes in the home, to record you will need a DVR (XG!v1,2,3,4) as one of the set top boxes. paying for a DVR gives you a free 60 hour 5 stream cloud DVR. DVRs are hard wired to coax. ... View more

@RobertWy wrote: @Rustyben wrote: @RobertWy wrote: I get a tuner not available message and have to cancel a recording to free up a channel.   If I spread my scheduled recordings over the three DVR's, will that alleviate the issue? x1 spreads out recordings to available DVRs based on available disk space. if you have hot recordings and set 6 on one box then all tuners on that box are in use. if you schedule then scheduler should spread them out. do you have xi3/D/xi5/xi6 set top boxes? Nope; just three DVR's and one XG2. Now I have to figure out how to cancel and reschedule all my recordings. Thanks for the verification; I was afraid that was the answer. during reboot (usually overnight) the 'planned' recording for each DVR is sent to the DVR from the scheduler-in-the-cloud server. when you replace a DVR, that is why you do the menu option 'sync DVR'. was it one of your DVRs that was out of tuners? or the xg2? did you look to see how many tuners in use recordings? nothing should be borrowing any tuners from any of your DVRs sinc eyou don't have xi3/d/5/6. ... View more

@corrado59 wrote: Also, since using the Xi6, we no longer have the percentage used display, so we had no idea how close we were to being at the limit.  xi6 should show under recordings the amount in use of the DVR(s) in the home. for whatever reason the powers-that-be took off any way to see cloud hours used of total hours. ... View more

@htwarner wrote: How do I get the red box app for TV you would need to contact redbox.com for assistance? ... View more

moved your post to channels and programming area of the forum. ... View more

@RobertWy wrote: I get a tuner not available message and have to cancel a recording to free up a channel.   If I spread my scheduled recordings over the three DVR's, will that alleviate the issue? x1 spreads out recordings to available DVRs based on available disk space. if you have hot recordings and set 6 on one box then all tuners on that box are in use. if you schedule then scheduler should spread them out. do you have xi3/D/xi5/xi6 set top boxes? ... View more

are teh recordings set to keep for 1 year so they are not automatically deleted? ... View more

@corrado59 wrote: I have deleted many programs yet it still says that.  did you return your set top DVR box by chance? ... View more

@Chris418 wrote: I can play movies but TV says to subscribe. I have subscribed and was watching tv last night. I recently did an upgrade where xfinity sent me a tv box despite saying repeatedly I did not want the cable box I wanted to use my rokus. I returned the equipment and that seems to be the issue. Error code tvapp-00116 I have signed out and in restarted rokus, deleted app and reinstalled. From research it looks like you guys need to update my account to not having a tv box and have the streaming device. you will need to call 800-Comcast customer service and subscribe to instant TV (only 2 simultaneous streams allowed, 20 hours of 2 tuner DVR) ... View more

@SFI wrote: I haven't tried on a tablet yet, but it plays fine from the DVR on my regular TV. Thanks! key is what streams from the cloud on a cloud based device. ... View more

zero gain amps remove need for 'high upstream' power. ... View more

@GaryWS wrote: Your information is incorrect.  I twice reset to factory and went through updates.  The only "workable" solution is to use the browser, which is choppy and of lower resolution.  The app will not stream video.  It will show all the menus, but when attempting to stream, it buffers and then fails back to the movie menu screen, with no errors being posted.  I do not understand why Comcast cannot produce an app that works since other content providers of streaming media are able to stream with no problem. You must test the whole app, including all functions before you can say that it is functional.  It still does not work.  Patiently waiting for a valid app.  Till then will continue using the quirky browser interface. the app and stream site work well on both my wife's older chromebook and my newer one. both are very inexpensive models with wifi connections. did you try playing the very same recording on a smart phone or tablet? ... View more

@Whyme11 wrote: DVR (in the cloud) is larger than the number of recordings that are allowed on the Xfinity Stream app i believe you mean the DVR in the home is larger. the cloud DVR is the stream app source and is last 60 hours. ... View more

@SFI wrote: I am having audio issues with playback of saved recordings on the Stream App DVR on my laptop. Audio cuts out every few seconds. This happens on all recordings and is a new issue of the past couple of weeks. Anyone else having the same issue? This is only with Xfinity Stream App; other audio (such as YouTube) plays fine. Please advise. Thanks! try the very same recordings using a smart phone/tablet. does the audio cut out on the different device? ... View more

adding.... sound level if normal on other channels is probably the channel transmission itself. call the station and ask the engineer to check the audio level.  ... View more

@gilkey79 wrote: Is there a reason why all the TV channels when trying to watch online are blurry i have tried 3 seperate computers and several diffrent stations  and all start out clear then gets blurry? for a test can you connect one of the PCs to an ethernet cable connected to your gateway or router? it sounds like the data rate is so low that the resolution is not very good. can you try a smart phone/tablet? ... View more

@Steve107 wrote: Greetings,   I am not exactly finding this answer, so pardon if this is a repeat that I overlooked.  We have a great deal of recorded viewing.  There was a tornado in the area recently and we lost internet access.  I would think that we could watch our recorded shows while the repairs were in progress, but the box will not finish the boot until it has an internet connection.  It seems as if we are actually just streaming shows that we have marked as recorded.  Am I missing the steps to watch the recorded shows during an internet outage?   This may help, but we are about to do the equipment replacement.  If that capability is not available on the existing DVR, will it be on the new unit?   Thank you With X1 most of us have a home DVR which gives us the cloud DVR too. Cloud DVR holds last 60 hours of recordings and is unrelated to the home equipment. you can watch any recording that has finished the recording process. also, there is much of the on-demand library available to you while you are not on your home wifi, as well as the TVgo channels. ... View more

@Bc26 wrote: How do I delete a user from my acct? https://customer.xfinity.com/users/ ... View more