@Swegeman wrote: Rusty Ben, I have been told the same Saturday, Sunday and now Monday and NO ONE has attempted to contact me about this issue!! Very frustrated since this is my primary means of watching Xfinity TV!! your post was just expedited. give them a day or so to resolve/reply. ... View more

@Jam5600 wrote: I am the person who wrote " The agent had to recreate my order without a cable box. Once that was done streaming worked." I do not have a cable box at all and streaming is working for me, so it is definitely possible to enable Roku streaming without having a cable box in the home or on the account. yes as described previously that is the instant TV subscription and it includes access via Roku.  ... View more

@Flyinion wrote: I'm in the process of in home demo of new speakers for my home theater setup and while I noticed sound issues on my old speakers, they actually had issues and it was noticeable on any source.  However I've now realized many channels (all HD, mix of Network, stuff like SyFy, and premium stuff even like Starz/etc.) seem to have poor muffled/distorted sound.  Maybe some combination of either poor mastering by the people making it, or more likely poor encoding either on the part of the channel in question or whatever is being used to prepare the channels for "broadcast" to set top boxes by Xfinity.   Note this is not every channel or every TV show or movie on a channel.  It's just many channels have content that ends up sounding like this.   Is anyone else noticing any sound issues like this?  A prime example would be the Alex Danvers character on CW's Supergirl.  Her voice in talking scenes is always very distorted/muffled.  However I've noticed the same effect there if I test streaming directly from CW on a computer with good speakers as well which made me think part of it is the Networks themselves or in addition to being an X1 problem? It's definitely only a problem in my system on X1.  Other sources like blu-ray discs don't have this issue. if using a receiver and you change audio to PCM does the issue go away? or change from PCM to Dolby if you were using PCM. how is your audio connected to the receiver? ... View more

@CLR15 wrote: I have the same issue and have no idea where to turn as well.  Seems to be far beyond what phone support can solve for you over the telephone.  From what I can gather it seems to be an issue with multiple xfinity/comcast accounts and them getting confused on xfinity's back end.     When I log into my xfinity account and hit the pull down under the account number, I can see four accounts that I've apparently had at one time or another.  I once had a number of active ones all linked there.  Now all but one of them is supposedly inactive.  You can see what I am talking about on the attached screen-shot   I don't know how to unwind the mess.   please see this LINK for best answer. it has to do with having at least 2 active accounts. From the reading it appears that a comcast employee can assist.  I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@alan_sobo wrote: This is NOT a roku problem.  I've been suffering through numerous calls to get this fixed for me.  My problems started AFTER I returned my equipment, which I never hooked up.  I read somewhere that one user got their issue resolved by " The agent had to recreate my order without a cable box", but the support folks will NOT listen to me when I plead with them to do just that. My xfinity streaming worked for over a year.  I returned my equipment, which had been sitting in a box in my house for all that time.  Voila - I started having this issue, not being able to watch any of the channels. Somebody reading this, from comcast - please redo my account setup, to reflect that I do not have a cable box, so that my xfinity streaming app will work. did you change your service to instant TV? if so it includes stream TV and use of  Roku in home up to two connections and 20 hours of DVR. if you don't have equipment (x1 set top boxes) on your account then the Roku would otherwise not be allowed to stream.  At the present time the beta Roku stream channel requires that you have an x1 set top box and xfinity internet. could that be the problem? ... View more

@Swegeman wrote: Yes have cable box down in living room. I have tried resetting cable Nic, modem, TV, sign out, remove app, rest TV to factory, different WiFi, updated TV. The other 2 Roku sticks work in my home just the Roku TV does not? try logging out of one of the other roku devices and then try the TV again. Just wondering if there is a maximum number of Roku devices allowed during the public beta or even when out of beta. ... View more

@foster710 wrote: Alas, after all of the bull from Comcast about it not being on their side of the equation. It locked up my bedroom tv. It displayed the last channel selected and then an error message in the middle of the screen saying "Comcast was experiemcing problems and try again in a few minutes." Well, three days later I shut off the comcast box upstairs and turned it back on. Bingo, back to normal. The tv is an old tv never had any problems in the 15 years or so we have had it, probably longer. I have a feeling Comcast has many vesions of their equipment out there they can't control their QC on maintaining compatibility. They have adapted the Microsoft approach. Test and make sure the whole system doesn't crash, throw it out their and we'll fix if the complaints  get loud and numerous.   I'm a customer just like you. what equipment by model do you have? you can grab the model number by saying 'about' in the voice remote (STB version). There are some same priced options for equipment that may improve your service.  ... View more

@Jcallanan wrote: Nope.. same.. no voices on X1 set top box either. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. ... View more

@Debster22 wrote: Do your saying I can't steam my xfinity thru my Chromecast yes IF you are using a desk/laptop and the Chrome browser.  ... View more

@class77 wrote: In the interim between last night's post and your kind answer, the TV information has shown back up on both the mobile app and the online account.  There's only 1 small glitch.  Both Tivo's M card serial numbers are showing, but there is a 3rd TV listed listed as a SACCHOST with a serial number.  I have absolutely no idea what this is since the only Comcast equipment in my home are the 2 Tivo M cards.   Could somebody tell me what a SACCHOST is so that I can contact Comcast if there is a mistake on the account....Thanks in advance a search for  SACCHOST on google seems to say that a cable card shows up like that on the account. ... View more

@Jvernillo wrote: We have been waiting since 7:30 pm on Sunday, July 15, 2018, for our cable and internet to be restored and cannot even talk to a real person to find out why it's even out!! I am so hot right now!! do you have access to the smart device 'my account' Xfinity app? if so log in (cell data) and the status of your connection will be shown. you can touch the settings 'gear' and select to have Comcast call your phone for support. ... View more

@joannecarre3 wrote: I followed the advice of the thread and I'm up and working again! I typed this exactly and was up and running in two minutes. First I went here: https://support.xfinity.com/chat?t=xfinityapps   Then I verified who I was and typed this:   I need an account refresh for all of my apps. I cannot log into the HBO-Go Activation app and this thread on the comcast support forum fixed the problem for many others. https://forums.xfinity.com/t5/Stream-TV-App/HBO-GO-Activation-Not-Working/m-p/3118030#M16874   Rachel Ann was able to get me going quickly and easily. Thanks for not being terrible Comcast! ;) you gave a link to the same thread your post is in (and to a post that was removed for violation of forum guidelines).  Glad you got it working. ... View more

@Swegeman wrote: I am having similar issues? I'm Getting message "You haven't purchased anything." No other selections possible, no live tv, saved, search or browse.  I Can only get to settings and that's it. I have tried everything possible.  app version 2.5.0 that just updated 7/13.  On Roku Tv 5302X. i also have roku express plus sticks that are working fine? very frustrating spoke with xfinity and Roku with no solution?. do you subscribe to a cable TV package? Do you have a set top box in your home?  ... View more

@Jstremming wrote: The problem is the xfinity my account app. If you load the app, it redirects to the browser you are using. If you login from that direction, the app will cache lock your information into the device you are using, causing the app and any browser used for the website to react the same. I hard reset my phone. Without installing the my account app, I can see my account info via chrome. When I installing the app and login, it locks me out and I'm back to square one. Clearing cache does nothing. Refreshing account does nothing. Deleting the app does nothing. The fix: DO NOT INSTALL OR USE THE MY ACCOUNT APP. I use it and have installed the app on iOS and android devices without issue. If you would like assistance reply when ready as you appear not to want to use the app.  ... View more

@Gladiator51 wrote: Thanks that’s interesting...dates not showing on my screen. Screenshot attached. appears to affect only mobile versions of the forum. It has been reported. ... View more

@boohead990 wrote: It's not connected via a coax cable.  It's connected via...forgive my lack fo tech expertise...the red, white, and, yellow cables.  I have 5 TV connected in my home.  Three are HD and two are SD.  The other SD is working just fine.   As I said, it was working fine until Thursday.  Called Xfinity and they walked me through everything the has been described here.  They recommend I switch out the box at a local service center. use coax or the rf you have in use. the settings for 'output' are for HDMI output or component output. the tv will show you 4:3 content in 4:3 and 16:9 or 14:9 in a letterbx on the TV screen. ... View more

@rwass wrote: Everytime I turn on the XG1V4 I need to "Restart" the box because I get sound but no picture. I've tried pulling the plug for 60 seconds with the same result.     Pull Plug 60 seconds... Power Up... Wait Turn on Xfinity TV with sound and picture. Turn off (or change to Amazon Prime on SmartTV). Turn on  Xfinity TV with sound but no picture... loading a comcast or TV menu shows up on the screen A little help... does this happen to anyone else?   your TV appears to have a setting turned on that is causing that. on my Vizio it is called CEC (turn it off). your TV will call it something else. when turned off the set top box will not be told to turn off (actually goes into power save even though power save is off). ... View more

@Benrc55 wrote: I have had comcast for almost 2 years now. We had pixel problems when we first moved into this house after comcast did their initial install. A tech came out and replaced a coax line from the main splitter in basement to my livingroom. Worked for a while. Now we are having it again but much worse. Channels like FX HD, HGTV, History, Freeform are horrible. The main line from the pole to my house was replaced at initial install. Watching TV is very annoying and for the money we pay it's not worth it. I have reset boxes multiple times. Unplugged and plugged back in the splitter signal booster. Tried different HDMI cables, etc. Very tempted to go back to DirecTv if comcast cannot fix. Will be calling this week unless a rep contacts me here you have a very fixable signal problem but only a tech in the field has the equipment to diagnose the connection issues and verify that each issue is fixed. call 800-Comcast and set up a service call. ... View more

@Jstremming wrote: This is week two, after discussing with 3 people from technical support: When signing into the My Account App, it gives the following *See attached* When signing into the website, chat does not work and my account information sits at the loading page until it times out. I can only view my account info and pay my bill from the TV. I've been through all the steps, tried 3 different devices, cleared cache, reset my devices, and tried a different IP address. The techs reset my account and walked me through the process all 3 times. Nothing seems to fix the problem, however the last tech elevated the problem to the highest level (so she said). I'm a new customer. This extremely disappointing. call 800-Comcast and select billing. verify that the username that you are using is tied to your current address/account number. ... View more

@acarnie1 wrote: Thank you for the response, but you and I both know there's more to it than that. Comcast customers are paying a lot of money every month to subscribe to content, and they should be listening to how their customers want to serve up that content in their own homes. The bottom line is that this is about $$ between Comcast and Google. has nothing to do with google at all. you are missing the point that Comcast sells connections (revenue) to connect to televisions. ... View more

@Kdiamond wrote: On the Xfinity app, why is SBN playing on my TNT channel? is this happening on all of your set top boxes? on smart devices using the Xfinity Stream TV app? ... View more

@class77 wrote: On Friday, July 13, I replaced an old Surfboard modem with a new Surfboard 8200 that was one of Comcast's recommended modems to upgrade my speed.  The replacment was easy enough and after just a few minutes, the mobile app and the web-based app were showing the new modem & modem serial number.  They didn't show the Blast tier like it had in the past, but I was hoping it would load later in the day.    I became alarmed when noticed that all of my TV information was missing from Status Center, Services and Overview, but my TV channels were still all operating.  The only way you could see the TV information was under inactive devices, but I think that's incorrect too.  I have 2 Tivos that I own using 2 Comcast cable cards, but it is showing 3 devices on the online site and 2 devices (a cablecard and service with a TV box) on the mobile app.  I'm not sure why all the incorrect information has been added to my TV account,  since all I changed was my modem.  I no longer have TV services listed on my account, so I can't see TV outages in my area.  Help would be appreciated. call 800-Comcast and select billing. ask the agent to check your account and verify your entitlements.  ... View more

@miles3823 wrote: How do I get my X1 box replaced back with my old Digital Cable Box? This X1 Box is not all that hyped up to be. It requires the use of the HDMI port on my tv, therefore I can no longer switch back and forth between my blu-ray player and cable, its now one or the other. The X1 box has had problems playing Netflix movies from the start. So that integration between Xfinity and Netflix in my opinion is still a work in progress as the errors encountered are endless. I can play Netflix movies on my phone easily, so there is no need to engage Netflix Support. It has to be the X1 box as I never had this issue obviously until now.   Can someone direct me on how to have my X1 box replaced with my previous Xfinity digital box? I prefer the down grade over Saturday nights of frustration. take the box(es) back to your local Comcast store and swap out. ... View more

@Ultimiller wrote: I’m having the same problem. Old X1 box was fine. Using HDMI to the TV, then optical from TV to soundbar. I can get sound out of the TV speakers, but not through the optical. Other devices (laptop) still work fine in the same mode. I’m wondering if the XG1v4-A outputs sound in a format my TV can’t convert for optical, but can play through its stereo speakers. does your soundbar have an HDMI input? if so, connect the x1 set top box there and then use the HDMI out to the TV. (use the HDCP 2.2 input for 4k UHD) ... View more

@andresc64 wrote: I have the same problem. It's extremely aggravating. And it isn't my connection. The video works fine. My internet works fine. But I dare you to try and pause/rewind/fast-forward to review a certain scene. iI's impossible. I can hit the play/pause button as fast as I can and it goes about 10 seconds. And then we get into the general issues of slow response when I just go to the menu or the guide or something. when you are having the issue, call 800-Comcast and select TV. ask the agent to check your signal levels and schedule a service call if needed. ... View more

@Jcallanan wrote: I purchased Bam Margera Presents Where The **** is Santa and the voices aren't heard, just the background music. Ive tried on multiple different platforms and it's the same regardless. Can this be looked Into? you posted on the stream app area. does the audio work on your home X1 equipment? ... View more

@rklein31 wrote: I'm having this same issue.  Flash is installed and enabled.  I get this same issue on both Chrome and Brave (new browser, look it up) I also get the problem using the xfinity stream app on 2 different cell phones, a J7 Sky Pro, and a Galaxy S8+, both on my local wifi- Where my Comcast internet is installed. TVAPP-00203 is one error I get, also got a ftde.xact.3370.1000937 code when using brave.  Both hint that I need to allow protected content to my browser, but I get the impression there is an authentication issue with my account that I sign in with.  this forum area is for discussing streaming website. for using the smart device (android) there is a stream TV app area.  what is your operating system on your PC? what version of chrome are you using. do you get to a menu (successful login/activation)? ... View more

@myomega wrote: Use to watch xfinity online all the time at my last house and then about 3 months ago i believe, i could no longer watch.  It just doesnt load and then errors out and say try again later, i recently moved, got my own xfinity plan and it STILL doesnt work. the error i get is  Xfinity Stream is not available at the moment. Please try back soon. (Error TVAPP-00115)   I tried Chrome, firefox and internet explorer, none work. Deleted cookies, made sure flash was enabled, nothing.  call 800-Comcast and select billing. ask the agent to verify that the username that you are using to login is connected to your current address/account. ... View more

@Spencer0202 wrote: I too need help 1-800-COMCAST continues to hang up on us. No communication has taken place No Cable, No Internet, No Phone Who can help? is this a new or established service? (has it ever worked)? did you take the equipment home or did a tech deliver/install it? ... View more

is your SD TV connected to the coax cable? do you have HD service on other X1 set top boxes? ... View more

@JIB2 wrote: I have the same problem on all boxes. Worked with Comcast tech support, resetting all boxes etc, but nothing has helped. Did you ever get a resolution? Thanks do you have more than one x1 set top box? if so, do they all have teh same issue at the same time on that channel? using a desk/lap top to view the stream TV website or using a smart device and the Xfinity Stream TV app does it have the same issue at the same time? ... View more

@Ali1311 wrote: Not only are my recorded shows skipping but the on Demand shows are skipping as well. have you tried a different smart device or used a desk/laptop and the xfinity streaming website? ... View more

@Danme2 wrote: Still getting problems with not being able to connect to the XFINITY APP have you tried uninstalling the stream app channel and checking the SSID that the roku is using? are you at home using your home wifi (SSID) not the guest wifi SSID? ... View more

@Demetria024 wrote: I want to remove people from my account by how? are you speaking of users using the stream app where you supplied the username/password to them? or ones you have provided an email accound (secondary) on your account? ... View more

@mikedaria wrote: I swapped out our X1 boxes when my TV kicked the bucket, and got the 4K DVR Main box, and the XI2 secondary box (Power light on top.) The 4K Main box works and has a live tv image, but the secondary box consistently goes to a black screen (not no signal, just black with no audio) after displaying the “Welcome, Powering Up” message. I have swapped the secondary box around 3 times as advised by customer support, though each one has the same issue. The TV is fine, (and I have tried changing both inputs and cables on the box), plus I was able to use each cable to play xbox. Each customer support rep tried rebooting the box and told me the signal strength shows great. My local xfinity store only has this model in stock (though support reps say they should have 19 XI3s in stock, with the vertical power light on the side) I just hope there is some easy solution because I have been making daily trips to the xfinity store and I would really like to figure this out. Thanks for your time. the Xi2 and xi3 are both same price keep the xi2. the Xi2 has its own tuners and should play on any outlet that another set top box will work. have you moved the xi2 to the same location as the 4k DVR to see if it successfully boots up on that coax line? ... View more

@jforest1306 wrote: I thought this was just a glitch this past week: "Well that didn’t go as planned... We’re having trouble playing this recording. We checked for this program On Demand but, unfortunately, it is not available. Please try watching another program." But this has been going on for well over a week now, that I cannot watch any recorded programs at home on any mobile devices. did you try power cycling the device? (not just lock/unlock) did you try removing the app and reinstalling the app? ... View more

adding... your set top boxes also can use internet that counts toward the cap. (youtube, netflix, etc. any app marked 'internet'). ... View more

@ccollins550 wrote: Error 5 Also, I was told I would be able to stream STARZ when I got this package. Apparently that was a blatant lie as Xfinity does not share login info with Starz directly and also does not have a smart TV friendly app to install.... Thanks Guys. Great work! https://www.xfinity.com/support/articles/online-tv-through-partner-sites shows the providers that provide access via their app or their web page. Starz is not one of them. Starz prefers to sell access over the top (not via subscription) to raise more money for themselves. ... View more