Wrong service and shipping address

Hello,

I somehow erroneously put the wrong address when setting up services. I also recently got a shipping notification still going to the wrong place. I tried to chat about the address but it seems like it needs to be serviced first to “move” the account. Not sure if that ticket went in.

Am I able to get the shipping and service address changed? Since this is personal info, I’ll wait to DM.

Thank you!

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Accepted Solution

XfinityGabriel

Official Employee

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2.7K Messages

7 months ago

user_x6qz33, Hi there! Thanks for taking the time out of your Monday to reach out. I can understand the importance of getting the shipping and service address changed so you can get services set up at the correct address. I have entered a wrong address before by mistake so I can relate. You've come to the right team for help. Over social media, we are a group of experts who specialize in resolving shipping and service address concerns such as this. To get started, please send us a direct message with your full name and the address that was put in by mistake. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_uvb9ir

Visitor

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1 Message

Why is it impossible to talk to someone. My address is listed as apartment 4. I’m in apartment 3. I can’t fix this to setup. My neighbor gave my the delivery. I just need to setup

4 months ago

0

XfinityJon

Official Employee

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632 Messages

Hey there user_uvb9ir. I am more than happy to take a look at this for you. In order for me to get this taken care of, I will need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 months ago

0

S

sarahec2

Visitor

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1 Message

2 months ago

Hi, I somehow typed the wrong service address when I submitted my start service request. The technician is setting up my internet as we speak, but I want to make sure the service is corrected as soon as possible. Please message me so we can change this ASAP.

1

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XfinityJeniece

Official Employee

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3.5K Messages

Hey there, @sarahec2, thanks for reaching out through Xfinity Forums regarding your new service request! We are so excited for you to get set up with your Xfinity services. I would be happy to help with getting the address corrected for you! I see you sent over a Direct Message and we will go ahead and continue assisting you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

0

Customer Service

user_x6qz33

Wrong service and shipping address

XfinityGabriel

user_uvb9ir

XfinityJon

sarahec2

XfinityJeniece

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