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user_x6qz33
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Monday, March 10th, 2025 2:50 PM

Wrong service and shipping address

Hello,

I somehow erroneously put the wrong address when setting up services. I also recently got a shipping notification still going to the wrong place. I tried to chat about the address but it seems like it needs to be serviced first to “move” the account. Not sure if that ticket went in.

Am I able to get the shipping and service address changed? Since this is personal info, I’ll wait to DM.

Thank you!

Question

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Updated 

3 months ago

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Accepted Solution

XfinityGabriel

Official Employee

 • 

2.3K Messages

3 months ago

 

user_x6qz33, Hi there! Thanks for taking the time out of your Monday to reach out. I can understand the importance of getting the shipping and service address changed so you can get services set up at the correct address. I have entered a wrong address before by mistake so I can relate. You've come to the right team for help. Over social media, we are a group of experts who specialize in resolving shipping and service address concerns such as this. To get started, please send us a direct message with your full name and the address that was put in by mistake. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

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